Careers at NEFCU

"When speaking to others about my job, I always tell them what a great place the credit union is to work. I can say this from the experiences I have had at NEFCU of being treated with respect and being acknowledged for the work I do here. - NEFCU Staff Member

NEFCU invites every staff member to assume the role of "Stakeholder". Our ability to continue to exceed the expectations of our members is entirely dependent on the dedication, competency and morale of those who choose to work here.

Interested in a great paying part-time or full-time job, working for a local financial services firm with an excellent reputation for price, service and simplicity? 

Business Loan Analyst

Harvest Lane, Williston

Hours: Monday-Friday 8:30 AM-5:00 PM with possibility for overtime requirements beyond regular work hours as needed

Job Category: Lending

Description:

Position: Business Loan Analyst Location: Harvest Lane, Williston Schedule: Monday – Friday, 40-hour work week 8:30 – 5:00 PM timeframe with the possibility for overtime requirements beyond regular work hours as needed. Position description: The Business Loan Analyst is responsible for ensuring member satisfaction that meets or exceeds expectations through timely and accurate processing and closing of business loans. The Business Loan Analyst’s role is to process, analyze/underwrite, and prepare closing documentation for business loans. This position assists assigned Business Loan Officer in the administration of account relationships. Specific duties include: • Complete Loan Approval Reports, including the preparation of accurate financial spreadsheets/analyses, in support of member business loan requests. • Interact with members to accept, negotiate, and underwrite prospective business loan requests and gather required financial data. • Participate in NEFCU’s Member Relationship Development (“MRD”) program. • Obtain necessary closing information and prepare loan closing documentation for member business loan closings. • Contribute towards the completion of member business loan annual reviews and extensions or modifications of matured loans. • Assist Credit Administration and/or Loan Servicing in the completion of annual business financial information request letters, clearing of post-closing loan review items, UCC expiration review process, and resolving member loan service issues. • Develop commercial/business credit analysis skills by participating in continuing education opportunities. Qualifications: • Degree in Accounting, Finance, or Business preferred • Two (2) to three (3) years of work experience, preferably in the financial services industry • Knowledge of Federal Lending Regulations • Strong math skills and/or analytical abilities • Excellent organizational skills • Excellent written and verbal communication skills • Ability to prioritize various demands in a fast-paced environment • Tactful and professional manner • Ability to work independently/take initiative E.O.E.

Business Loan Officer

Harvest Lane

Hours: Monday – Friday 8:30 AM - 5:00 PM

Job Category: Business Lending

Description:

Position Description: The Business Loan Officer is responsible for originating, underwriting, and closing business loans in accordance with New England Federal Credit Union’s (NEFCU’s) policies and initiatives. >>Specific duties include: • Produce sound business loans which meet NEFCU’s loan growth goals while managing risk limitations and being compliant with federal regulations. • Manage loan maturities in a timely manner in compliance with NEFCU and NCUA directives. • Facilitate the annual review of assigned business loan relationships with possible assistance and involvement from external resources. • Assist in the resolution of loan repayment delinquency and “work-out” business loan relationships. • Active participation in NEFCU’s Member Relationship Development (“MRD”) program. • Uncover member’s otherwise unexpressed financial goals and objectives through active dialogue and listening to engage members in using NEFCU products and services toward goal achievement. • Participate in the training of individuals within the Business Lending Department as well as active participation in their own continuing education and training. >>Qualifications: • Bachelor’s degree preferably in Finance, Accounting and/or Business or related field desired or equivalent work experience. • 3 - 5 years of experience as a Business Loan Officer within a credit union or financial institution environment. • Proven expertise in underwriting loans, loan documentation, assessing risk and federal lending requirements. • Excellent analytical skills with strong attention to detail. • Excellent interpersonal skills including oral and written communications. • Expertise in Microsoft Office suite. >>E.O.E

Consumer Loan Processor

Harvest Lane

Hours: Monday- Friday 8:00 am - 6:00 pm, rotational Saturdays 9:00 am - 1:00 pm

Job Category:

Description:

Position Description: The Consumer Loan Processor supports the consumer loan originator function and will be responsible for consumer loan applications to ensure timely processing and closing of loans. This support includes processing, preparing, closing, funding of consumer loans for the branch and performing post-closing quality control review of closed consumer loan files.>>Specific Duties Include: • Responsible for timely and accurate processing, closing and disbursing of consumer loans utilizing current consumer loan software, Credit Union loan policies and procedures. • Ensures all consumer loan files are originated, processed and closed in conformance with established business process by utilizing a formal post-closing review process. • Acts as a resource to branch staff on all processing and closing procedures. • Trains branch staff on pertinent aspects of the closing and funding procedures. • Participates in NEFCU’s - Member Relationship Development, a program that assists in detecting member’s unidentified financial needs. • Supports Credit Administration with timely review of residential property appraisals as necessary and back-up post-closing review of consumer real estate loans. • May originate overflow consumer loan applications or may obtain lending authority on a graduated basis. >>Qualifications: • Knowledge of Federal lending regulations and Credit Union policies preferred. • Strong attention to detail, organizational, analytical and time management skills. • Strong written and oral communication skills. • Exceptional customer service and conflict resolution skills. >>E.O.E

Contact Center Member Service Representative

Harvest Lane, Williston, VT

Hours: Monday-Friday working anytime between 8-6:30pm with one Saturday per month (may include overtime)

Job Category:

Description:

Position description: This position provides direct services and support to our members within a fast-paced call center environment. This role answers questions and provides superior customer service to our members regarding NEFCU products and services.>>Specific duties include: • Manage high volume of calls exercising superior customer service and upholding established response standard • Respond accurately and timely to member initiated questions and problems • Uncover member unmet needs and goals through dialogue based engagements and providing appropriate solutions • Solve problems and investigate a wide variety of issues and requests that may include gathering additional information and working with other support staff. • Knowledge of NEFCU products and services • Report trending issues to management based on member comments >>Qualifications: • Previous customer service experience; preferable in a fast-paced call center environment • Ability to manage multiple priorities timely with accuracy • Strong attention to detail • Superior customer service skills and communication skills • Proficiency with computers

Member Service Representative - Float

Varies - Float Position

Hours: Schedule: Monday – Friday, plus alternating Saturdays, 40-hour work week

Job Category: Retail

Description:

>>Position description: The Member Service Representative’s (MSR Float) role is to build member relationships by initiating questions to understand the member’s financial needs and assist in providing solutions to their requests in a friendly and accurate manner. The MSR (float) position will handle a variety of branch functions at various branch locations (any of our six branch locations in Chittenden County or our St. Albans Branch). >>Specific duties include: • Engage members through active dialogue and listening, to uncover unexpressed financial goals and objectives. • Actively promotes, demonstrates and educates members on services that member is not using when fit and need have been identified. • Open new memberships, accounts, loans, and services within established guidelines. • Support a variety of branch functions including the Teller role. • Understanding basic features of all products and services that the credit union offers and frame how these may benefit members. • Based on the business needs, this role will float to other branch locations to ensure appropriate coverage. >> Qualifications: • Exceptional interpersonal skills and excellent verbal and written communication • Accurate cash handling skills • Strong attention to detail, ability to multi-task and problem solve • Proficiency with personal computers • Flexibility and adaptability required to work from various branch locations as needed

Teller - Float

Varies (Float position)

Hours: Monday – Friday, plus alternating Saturdays - 40 hours

Job Category: Retail

Description:

Position Title: Teller - Float Location: Varies (Float Position) Hours: 40 hours a week with a rotating schedule between the hours of 7:45 AM and 5:15 Monday-Thursday and 7:45 AM and 6:15 on Fridays. This includes a rotating Saturday at least one per month. Saturdays are worked at our Harvest Lane (Williston) or St. Albans branches. Position description: This position will efficiently and accurately conduct teller transaction while providing our members with exceptional customer service. The Teller (float) position will handle a variety of transactions at various branch locations (any of our six branch locations in Chittenden County or our St. Albans Branch). Specific duties include: • Performs professional, friendly, efficient, and accurate teller transactions • Follows policies and procedures established for the teller position • Listens for and demonstrates empathy for member needs and refers to appropriate staff when financial needs are identified • Supports member inquiries through a working knowledge of financial transactions, products and services Qualifications: • Accurate cash handling skills • Proficiency with personal computers • Strong attention to detail, upholds teamwork, problem solving proficiency and exceptional verbal and written skills E.O.E.

Teller - Harvest Lane, Williston

Harvest Lane, Williston

Hours: Monday – Friday 9:45 am- 6:15 pm, one Saturday a month (hours usually 8:45 am - 1:15 pm)

Job Category: Retail

Description:

Position description: This position will efficiently and accurately conduct teller transaction while providing our members with exceptional customer service. >>Specific duties include: • Performs professional, friendly, efficient, and accurate teller transactions • Follows policies and procedures established for the teller position • Listens for and demonstrates empathy for member needs and refers to appropriate staff when financial needs are identified • Supports member inquiries through a working knowledge of financial transactions, products and services >>Qualifications: • Accurate cash handling skills • Proficiency with personal computers • Strong attention to detail, upholds teamwork, problem solving proficiency and exceptional verbal and written skills

Saturday/Seasonal Teller

All Chittenden County Locations

Hours: Will Vary

Job Category: Retail

Description:

OVERVIEW: New England Federal Credit Union is looking for people who are enthusiastic, friendly, helpful, and reliable to provide exceptional customer service handling teller transactions at our branch locations. You will be part of a team and organization committed to excellence and building relationships with our members. This is a great opportunity for college students or anyone interested in working in a professional work environment while earning some extra money. During the school year, you will work at our Harvest Lane Branch or St. Albans Branch on Saturdays and during the summer you could be at any of our six branch locations in Chittenden County or the St. Albans Branch. >>> WHAT WE ARE LOOKING FOR: Qualified candidates must project a friendly and personable demeanor; have effective communication skills and attention to detail; be accurate and knowledgeable with computers. Cash handling and customer service experience required. >>> HOURS: School year = Saturdays 8:45-1:15 & Summer = Full-time (40 hours per week) with Saturday included and one day off during the week

Interested candidates should apply via nefcu.com by clicking on “Apply for this Position” (see above) to start the online application process. When you apply, please submit an up to date resume and a cover letter explaining your interest in the position. Applications without all requested components will be considered incomplete. 

Mail to NEFCU, Human Resources, P.O. Box 527, Williston, VT 05495-5027.    

New England Federal Credit Union offers generous medical and dental insurance coverage to its employees, as well as a subsidized medical insurance opt-out provision for those who choose not to enroll. In addition, we offer a 401K employer matching benefit, plus an annual bonus plan of up to 6% per year. You’ll also be working for a trusted, local financial institution that received the Seven Days Daysie Award for the Best Bank/Credit Union for more than three years in a row!

Current benefits for regular staff include:

  • annual vacation and 12 paid holidays
  • medical and dental insurance for staff and their families
    (subsidized medical insurance opt-out provision for those who choose not to enroll)
  • life insurance, long and short term disability protection
  • tuition reimbursement (6 credits annually for full time)
  • student debt reimbursement
  • sick & personal time
  • 401k employer match
  • reduced rates on products and services
  • annual gainshare bonus plan (annual bonus plan of up to 6% per year)
  • staff & family EAP
  • subsidized gym memberships
  • birthday and Thanksgiving gifts
  • wellness seminars
  • smoking & weight loss incentives
  • We really do share success!


NEFCU is an equal opportunity employer.

Orientation Period for New NEFCU Employees

NEFCU has an orientation period for all new employees joining the company. New employees are subject to a standard 90-day orientation period. The orientation period is a period of time devoted to the evaluation of the employee in the new position. It is also a time for the employee to assess her or his aptitude and interest in the job.

NEFCU Business Casual Dress Code

We expect our employees to dress appropriately in business casual attire. Our goal is to provide a workplace that is professional, contemporary, and inclusive for all. Employees are expected to demonstrate good judgment and taste when selecting clothes to wear to work. All employees are expected to dress like they are going to interact with members, regardless of job title, function or office location. As a rule, clothing intended for the beach, yard work, dance clubs, exercising or sports activities are not appropriate for the workplace. If any of NEFCU’s dress code policies cause concerns based upon religion, disability or any other legally protected class, please contact a member of the Human Resources team to discuss and request an appropriate accommodation. Employees in violation of our dress code will be addressed individually and may be sent home to change, in which case time away from work will not be paid. Repeatedly disregarding the dress code will result in documented disciplinary actions.

Head to Toe – Contemporary, Business Casual Dress Code Guidelines

Hats are prohibited while at work. Headbands should be conservative in size and color.

Hair should be clean and styled. Hair coloring and highlights should be limited to colors naturally occurring such as brown, black, blonde, or red. Colors not naturally occurring, such as green, blue or pink, are not acceptable.

Visibility of body art, including tattoos and piercings, should be limited in nature. Excessive tattoos should be covered and facial and dermal piercings need to be removed while at work.

Shoes are expected to be clean and professional. Flip flops, sneakers, winter boots or rain boots are prohibited.

Leggings are only permitted when worn with a long, tunic style top or dress. Jeans are only permitted on special occasions during NEFCU sponsored “denim days”. Shorts are not permitted.

Clothing should be neat, clean, pressed and in good condition. Tight clothing or clothing that is too revealing is prohibited. Clothing should be free of words, terms, or graphics. Mainstream brand logos are generally acceptable.

Sweatshirts, sweatpants, wind or exercise pants are not appropriate. Cargo pants (pants with pockets on the sides of legs or pants which can be zipped off to become shorts) are not acceptable. T-shirts, tank tops, halter tops, midriff tops, or spaghetti straps should not be worn.

Dress and skirt length should be no more than two inches above the knee when standing.

Any NEFCU logo wear is generally accepted.