Careers at NEFCU

"When speaking to others about my job, I always tell them what a great place the credit union is to work. I can say this from the experiences I have had at NEFCU of being treated with respect and being acknowledged for the work I do here. - NEFCU Staff Member

NEFCU invites every staff member to assume the role of "Stakeholder". Our ability to continue to exceed the expectations of our members is entirely dependent on the dedication, competency and morale of those who choose to work here.

Interested in a great paying part-time or full-time job, working for a local financial services firm with an excellent reputation for price, service and simplicity? 

Cardholder Services Specialist

88 Technology Park Way, South Burlington, VT

Hours: 8:30am-5:00pm, Monday-Friday

Job Category: Account Services

Description:

Position description: Review cardholder accounts to ensure all new accounts, and account changes, have the proper documentation required. To further ensure the documentation is complete and that system integrity is maintained. Review transaction exceptions to remedy and address errors. Directly address any issues that may arise with debit card personal identification numbers (PIN). Specific duties include: • Review new accounts as well as account changes. Ensure documentation is complete, any legal and/or required documentation is received, and archived. Tracking and communicating errors as needed. • Print and mail all notices. Handle all returned mail to update addresses. • Review debit and credit card reports to ensure portfolio integrity and cards are ordered per procedure. • Handle debit card PIN fraud and dispute cases. • Process transactions daily for all incoming mail deposits, loan and credit card payments including check scanning for processing and collection. • Review and remedy share draft exceptions. Qualifications: • Must be at least 18 years of age • High School Diploma, GED, or equivalent • Strong knowledge and understanding of deposit regulations, BSA and deposit risk. • Ability to research and process information to make process improvement recommendations. • This position requires effective communication, technical savvy, and being accountable. E.O.E

Bank Secrecy Act (BSA) Analyst

88 Technology Park Way, South Burlington, VT 05403

Hours: 8:30am - 5:00pm, Monday - Friday

Job Category: Account Services

Description:

Position description: Responsible for analyzing transactions and reviewing account alerts across all business lines for potential Bank Secrecy Act/Anti Money Laundering red flags. Performs risk analysis, behavior reviews and account monitoring of high-risk individuals and prepares suspicious activity reports (SAR). Ensures compliance with the Bank Secrecy Act/Anti-Money Laundering (BSA/AML) and related laws and regulation. Prepares and maintains documents and BSA/AML reports for management. Specific duties include: • Maintain current knowledge of BSA/AML trends and guidelines. Review guidance and make recommendation of changes to credit union configurations, policies and/or procedures as necessary. • Investigate suspicious activity and prepare SAR reports for filing with regulatory agencies. Prepares CTR reports and monitors cash sales of monetary instrument reports. • Reviews fraud and AML alerts, reports and referrals for unconventional customer behavior. Determines appropriate actions to be taken to control potential losses and maintain compliance with BSA/AML regulatory reporting requirements. • Ensure the integrity of the Verafin BSA/AML system (data, thresholds, behavioral parameters) for all Remote Banking Alerts, New Account Fraud, and written procedures are an accurate reflection of NEFCU processes. • Assist with investigations and maintain support documentation for SAR case management • Qualifications: • Must be at least 18 years of age • High School Diploma, GED, or equivalent • Current knowledge of federal/state/regulatory laws relating to BSA/AML • Previous financial industry experience highly preferred • Some college preferred. • Competencies include: ability to instill trust, tech savvy, planning and alignment of processes/activities with overreaching credit union and department goals. E.O.E

Member Service Representative Float

Float - rotates at all branch locations

Hours: 40 hours a week, scheduled Monday-Friday and at least on Saturday a month

Job Category: Retail

Description:

Position: Member Service Representative - Float Schedule: Monday - Friday, plus alternating Saturdays, 40-hour work week Location: Varies - Retail Float Position description: Member Service Representative's (MSR Float) role is to build member relationships by initiating questions to understand the member's financial needs and assist in providing solutions to their requests in a friendly and accurate manner. The MSR (float) position will handle a variety of branch functions at various branch locations (any of our six branch locations in Chittenden County or our St. Albans Branch). Specific duties include: •Engage members through active dialogue and listening, to uncover unexpressed financial goals and objectives. •Actively promotes, demonstrates and educates members on services that member is not using when fit and need have been identified. •Open new memberships, accounts, loans, and services within established guidelines. •Support a variety of branch functions including the Teller role. •Understanding basic features of all products and services that the credit union offers and frame how these may benefit members. •Based on the business needs, this role will float to other branch locations to ensure appropriate coverage. Qualifications: •Exceptional interpersonal skills and excellent verbal and written communication •Accurate cash handling skills •Strong attention to detail, ability to multi-task and problem solve •Proficiency with personal computers •Flexibility and adaptability required to work from various branch locations as needed E.O.E.

Loan Servicing Specialist

88 Technology Park Way, South Burlington, VT

Hours: Normal work hours are: 8:30am - 5:00pm, Monday - Friday

Job Category: Loan Servicing

Description:

Position description: This full-time position in NEFCU’s Loan Servicing Department ensures member satisfaction through timely and accurate loan portfolio servicing. The Loan Servicing Specialist is responsible for the loan servicing of direct, indirect, education, mortgage, home equity, commercial, and line of credit loans. Also, this position assists with system software upgrade testing with a purpose to identify and document performance issues and defects in loan software application. Specific duties include: • Verifies loan system setup for accuracy prior to the first payment. • Performs all phases of numerous insurance plans: Collateral Protection; CUNA Credit Insurance; Debt Protection and GAP plans. Includes claims processing and reconciliation. • Handles credit bureau disputes and credit bureau file review for monthly reporting. • Performs detailed defect and regression testing for system upgrades. Conducts specific tests to examine system tools from end-user perspective. Creates procedures. • Manages and prepares all Real Estate Mortgage Discharges. Responsible for off-site warehouse archival process. • Tracks all vehicle secured loans to ensure NEFCU is in perfected lien position; Tracks hazard insurance, flood insurance, and delinquent taxes. • Pays all escrowed property taxes, hazard insurance, flood insurance and private mortgage insurance. • Reviews all adjustable rate mortgage payment changes for accuracy. • Manages loan modifications, transactions, payoffs, research and maintenance via all channels. • Uses reports to verify data integrity. • Reviews and processes monthly required statements and performs reconciliations for Accounting on internal accounts. Qualifications: • High school diploma or equivalent • Basic consumer, commercial, and/or mortgage loan and system knowledge preferred • Proficiency in using Office 365 (MS Word, Excel, etc.) • Ability to multi-task and work under fast paced conditions • Strong attention to detail with high accuracy in data entry • Effective oral and written communication skills • Time management, multi-tasking, decision-making, organizational & analytical skills are need E.O.E.

Contact Center Representative I

88 Technology Park Way, South Burlington, VT

Hours: Monday-Friday you may be scheduled anytime between the hours of 8am - 6:30pm and also will require working one Saturday per month (may include overtime).

Job Category: Contact Center

Description:

Position description: This position provides direct services and support to our members within a fast-paced call center environment. This role answers questions and provides superior customer service to our members regarding NEFCU products and services. Specific duties include: •Manage high volume of calls exercising superior customer service and upholding established response standard •Respond accurately and timely to member initiated questions and problems •Uncover member unmet needs and goals through dialogue based engagements and providing appropriate solutions •Solve problems and investigate a wide variety of issues and requests that may include gathering additional information and working with other support staff. •Knowledge of NEFCU products and services •Report trending issues to management based on member comments Qualifications: •Previous customer service experience; preferable in a fast-paced call center environment •Ability to manage multiple priorities timely with accuracy •Strong attention to detail •Superior customer service skills and communication skills •Proficiency with computers EOE

Teller

1000 Shelburne Rd., South Burlington, VT

Hours: 40 hours a week. Branch Hours: M-T 8:30am-5pm and Friday 8:30am-6pm. This position requires one Saturday a month, 9am-1pm, at either our Williston or St. Albans branch.

Job Category:

Description:

Position Title: Teller Location: Shelburne Road, South Burlington Hours: 40 hours a week with a rotating schedule between the hours of 7:45 AM and 5:15 Monday-Thursday and 7:45 AM and 6:15 on Fridays. This includes a rotating Saturday at least one per month. Saturdays are worked at our Harvest Lane (Williston) or St. Albans branches. Position description: This position will efficiently and accurately conduct teller transaction while providing our members with exceptional customer service. Specific duties include: •Performs professional, friendly, efficient, and accurate teller transactions •Follows policies and procedures established for the teller position •Listens for and demonstrates empathy for member needs and refers to appropriate staff when financial needs are identified •Supports member inquiries through a working knowledge of financial transactions, products and services Qualifications: •Accurate cash handling skills •Proficiency with personal computers •Strong attention to detail, upholds teamwork, problem solving proficiency and exceptional verbal and written skills E.O.E

Teller - Harvest Lane

141 Harvest Lane in Williston, VT

Hours: 40 hours a week. 9:45 AM and 6:15 PM Monday-Friday. This includes a rotating Saturday at least one per month. Saturdays are worked at our Harvest Lane (Williston) or St. Albans branches.

Job Category:

Description:

Position Title: Teller Location: Harvest Lane, Williston, VT Position description: This position will efficiently and accurately conduct teller transactions while providing our members with exceptional customer service. Specific duties include: •Performs professional, friendly, efficient, and accurate teller transactions •Follows policies and procedures established for the teller position •Listens for and demonstrates empathy for member needs and refers to appropriate staff when financial needs are identified •Supports member inquiries through a working knowledge of financial transactions, products and services Qualifications: •Accurate cash handling skills •Proficiency with personal computers •Strong attention to detail, upholds teamwork, problem solving proficiency and exceptional verbal and written skills E.O.E

Security Officer

88 Technology Park Way, South Burlington, VT

Hours: 8:30am-5:00pm, Monday-Friday, and may require hours out side of the normal schedule.

Job Category: Risk Management

Description:

Position Description: The Security Officer will develop, implement, and maintain the fraud prevention and management program for the credit union. This position will establish requirements to support the administration of the Physical Security Program. The Security Officer will ensure safety from thefts or other criminal or wrong doing activities and will implement the appropriate procedures to minimize fraud and security risks to the credit union. Specific Duties Include: • Develops, implements, and leads the Credit Union’s fraud prevention and management program • Provides the various business units in the credit union with security and fraud prevention recommendations to guide internal control development • Conducts or coordinates investigations of fraudulent, illegal, or improper activities that could cause losses to or claims against the Credit Union; this includes member contact for collection efforts • Conducts on-site due diligence reviews as needed • Establishes solid relationships with and acts as a liaison with Federal, State, and local law enforcement agencies as well as other local financial institutions. • Acts as a resource for branch staff when handling difficult member situations in the branches, which may include contacting members. • Prepares Suspicious Activity Reports • Develops, reviews, updates, and maintains security and fraud investigation policies and procedure manuals to ensure compliance with regulation and laws • Develops, conducts, and schedules security and fraud training for all employees • Establishes requirements for securing the overall physical safety of the Credit Union to include alarms and video surveillance systems and equipment • Represents the Credit Union in legal testimony and assists with other legal matters • Maintain proficient knowledge of Federal and State laws and regulations applicable to the Credit Union, specifically related to security and fraud • Acts as first responder to robberies and backup for alarm calls Qualifications: • Certification in financial crime or ability to become certified within one year of hire • Bachelor’s degree in criminal justice, law business administration, finance, or related field • Minimum two years of fraud and/or security/investigation experience within a financial, preferably banking, environment • Must be able to travel to our Michigan locations at a minimum once per year and Vermont branches as needed. • Effective communication, action oriented, tech savvy, and someone who can align action plans with strategic goals is preferred. E.O.E

Member Service Representative

1000 Shelburne Rd., South Burlington, VT

Hours: 40-hour work week, between the hours of 8am-5pm Monday-Thursday, 8am-6pm Friday, including one Saturday a month 9am-1pm at either the Williston or St. Albans branch.

Job Category: Retail

Description:

Position: Member Service Representative Schedule: 40-hour work week, between the hours of 8am-5pm Monday-Thursday, 8am-6pm Friday, including one Saturday a month 9am-1pm at either the Williston or St. Albans branch. Location: Shelburne Road, South Burlington Position description: The Member Service Representative’s (MSR’s) role is to build member relationships by initiating questions to understand the member’s financial needs and assist in providing solutions to their requests in a friendly and accurate manner. Specific duties include: •Engage members through active dialogue and listening, to uncover unexpressed financial goals and objectives. •Actively promotes, demonstrates, and educates members on services that member is not using when fit and need have been identified. •Open new memberships, accounts, loans, and services within established guidelines. •Support a variety of branch functions including the Teller role. •Understanding basic features of all products and services that the credit union offers and frame how these may benefit members. Qualifications: •Exceptional interpersonal skills and excellent verbal and written communication •Accurate cash handling skills •Strong attention to detail, ability to multi-task and problem solve •Proficiency with personal computers E.O.E.

Interested candidates should apply via nefcu.com by clicking on “Apply for this Position” (see above) to start the online application process. When you apply, please submit an up to date resume and a cover letter explaining your interest in the position. Applications without all requested components will be considered incomplete. 

Mail to: NEFCU, Human Resources, P.O. Box 527, Williston, VT 05495-5027.    

New England Federal Credit Union offers generous medical and dental insurance coverage to its employees, as well as a subsidized medical insurance opt-out provision for those who choose not to enroll. In addition, we offer a 401K employer matching benefit, plus an annual bonus plan of up to 6% per year. You’ll also be working for a trusted, local financial institution that received the Seven Days Daysie Award for the Best Bank/Credit Union for more than three years in a row!

Current benefits for regular staff include:

  • annual vacation and 12 paid holidays
  • medical and dental insurance for staff and their families
    (subsidized medical insurance opt-out provision for those who choose not to enroll)
  • life insurance, long and short term disability protection
  • tuition reimbursement (6 credits annually for full time)
  • student debt reimbursement
  • sick & personal time
  • 401k employer match
  • reduced rates on products and services
  • annual gainshare bonus plan (annual bonus plan of up to 6% per year)
  • staff & family EAP
  • subsidized gym memberships
  • birthday and Thanksgiving gifts
  • wellness seminars
  • smoking & weight loss incentives
  • We really do share success!


NEFCU is an equal opportunity employer.

Orientation Period for New NEFCU Employees

NEFCU has an orientation period for all new employees joining the company. New employees are subject to a standard 90-day orientation period. The orientation period is a period of time devoted to the evaluation of the employee in the new position. It is also a time for the employee to assess her or his aptitude and interest in the job.

NEFCU Business Casual Dress Code

We expect our employees to dress appropriately in business casual attire. Our goal is to provide a workplace that is professional, contemporary, and inclusive for all. Employees are expected to demonstrate good judgment and taste when selecting clothes to wear to work. All employees are expected to dress like they are going to interact with members, regardless of job title, function or office location. As a rule, clothing intended for the beach, yard work, dance clubs, exercising or sports activities are not appropriate for the workplace. If any of NEFCU’s dress code policies cause concerns based upon religion, disability or any other legally protected class, please contact a member of the Human Resources team to discuss and request an appropriate accommodation. Employees in violation of our dress code will be addressed individually and may be sent home to change, in which case time away from work will not be paid. Repeatedly disregarding the dress code will result in documented disciplinary actions.

Head to Toe – Contemporary, Business Casual Dress Code Guidelines

Hats are prohibited while at work. Headbands should be conservative in size and color.

Hair should be clean and styled. Hair coloring and highlights should be limited to colors naturally occurring such as brown, black, blonde, or red. Colors not naturally occurring, such as green, blue or pink, are not acceptable.

Visibility of body art, including tattoos and piercings, should be limited in nature. Excessive tattoos should be covered and facial and dermal piercings need to be removed while at work.

Shoes are expected to be clean and professional. Flip flops, sneakers, winter boots or rain boots are prohibited.

Leggings are only permitted when worn with a long, tunic style top or dress. Jeans are only permitted on special occasions during NEFCU sponsored “denim days”. Shorts are not permitted.

Clothing should be neat, clean, pressed and in good condition. Tight clothing or clothing that is too revealing is prohibited. Clothing should be free of words, terms, or graphics. Mainstream brand logos are generally acceptable.

Sweatshirts, sweatpants, wind or exercise pants are not appropriate. Cargo pants (pants with pockets on the sides of legs or pants which can be zipped off to become shorts) are not acceptable. T-shirts, tank tops, halter tops, midriff tops, or spaghetti straps should not be worn.

Dress and skirt length should be no more than two inches above the knee when standing.

Any NEFCU logo wear is generally accepted.