Careers at NEFCU

"When speaking to others about my job, I always tell them what a great place the credit union is to work. I can say this from the experiences I have had at NEFCU of being treated with respect and being acknowledged for the work I do here. - NEFCU Staff Member

NEFCU invites every staff member to assume the role of "Stakeholder". Our ability to continue to exceed the expectations of our members is entirely dependent on the dedication, competency and morale of those who choose to work here.

Interested in a great paying part-time or full-time job, working for a local financial services firm with an excellent reputation for price, service and simplicity? 

Mortgage Loan Processor

Water Tower Hill

Hours: Monday-Friday 8:30 AM - 5:00 PM

Job Category:

Description:

Position description: The Mortgage Loan Processor is responsible for obtaining the necessary information to process and complete mortgage loan files. The role verifies all documentation for accuracy and completeness while ensuring that the documents are prepared and finalized in compliance with policies and procedures.>>> Specific duties include: • Processes and prepares closing packages for mortgage loans. • Schedules closings and provides the closing attorney with a finalized closing packet within a timely manner. • Responsible for the disbursement of mortgage loans utilizing current mortgage loan software. • Prepares loan filings for underwriting. • Sends disclosures and tracks third party services. • Requests and tracks receipt of loan conditions. • Tracks pipeline to efficiently manage rate lock expiration date, appraisal turn time, finance contingency dates and projected closing dates. • Communicates effectively with the member and mortgage personnel throughout the mortgage process within a timely and accurate fashion. • Provides back up the Mortgage Loan Phone Group by answering incoming mortgage calls, responding to inquiries and scheduling appointments for lenders. • Communicates effectively with the member throughout the mortgage loan process.>>> Qualifications: • High School degree or equivalent. • Previous mortgage lending/processing experience and knowledge of mortgage lending regulations preferred. • Proficiency in Microsoft Excel and Word; working knowledge with loan origination and serving software desired. • Strong attention to detail, data-entry accuracy and excellent interpersonal, verbal and written skills. • Excellent organizational, listening and decision-making skills; strong customer service expertise.>>>E,O.E

Mortgage Loan Assistant

Harvest Lane, Williston

Hours: Monday – Friday 8:30am-5:00pm

Job Category:

Description:

Position Description: Mortgage Loan Assistant will support the Mortgage Loan Officers by providing administrative service throughout the mortgage loan process. This position will be responsible for taking an answering incoming call for our market region.>>>Specific duties include: • Manages the mortgage loan application pipeline in conjunction with mortgage loan officers to achieve maximum efficiency and member/Realtor satisfaction. • Handles daily phone and e-mail volume in a timely manner providing borrowers with accurate information, schedules appointments, prepares borrower for information and documentation that will be required. • Tracks receipt of loan conditions to give Realtor status updates for appraisal contingency, financing contingency and closing date. • Provides exceptional customer service and effective communication to Realtors throughout purchase process. • Supports the Mortgage Loan Officers system updates, sets tolerances for LE and re-disclosing as required. • Participates in the active dialogue and listening to uncover member’s unexpressed financial goals and objectives while actively engaging members in using NEFCU products and services.>>>Qualifications: • High school diploma or equivalent and/or equivalent work experience within mortgage arena. • Basic consumer or mortgage lending knowledge preferred • Excellent interpersonal and listening skills along with strong verbal and written communications. • Ability to prioritize various demands in a fast-paced environment • Strong attention to detail, effective organizational ability and sound decision-making skills.>>>E.O.E

Contact Center Member Service Representative

Harvest Lane, Williston, VT

Hours: Monday-Friday working anytime between 8-6:30pm with one Saturday per month (may include overtime)

Job Category:

Description:

Position description: This position provides direct services and support to our members within a fast-paced call center environment. This role answers questions and provides superior customer service to our members regarding NEFCU products and services.>>Specific duties include: • Manage high volume of calls exercising superior customer service and upholding established response standard • Respond accurately and timely to member initiated questions and problems • Uncover member unmet needs and goals through dialogue based engagements and providing appropriate solutions • Solve problems and investigate a wide variety of issues and requests that may include gathering additional information and working with other support staff. • Knowledge of NEFCU products and services • Report trending issues to management based on member comments >>Qualifications: • Previous customer service experience; preferable in a fast-paced call center environment • Ability to manage multiple priorities timely with accuracy • Strong attention to detail • Superior customer service skills and communication skills • Proficiency with computers

Loan Servicing Specialist

Water Tower Hill - Colchester

Hours: Monday-Friday 8:30-5:00

Job Category: Loan Servicing

Description:

Position Title: Loan Servicing Specialist Location: Water Tower Hill, Colchester Hours: Monday through Friday 8:30 AM – 5:00 PM Position description: This full-time position in NEFCU’s Loan Servicing Department ensures member satisfaction through timely and accurate loan portfolio servicing. The Loan Servicing Specialist is responsible for the loan servicing of direct, indirect, education, mortgage, home equity, commercial, and line of credit loans. Also, this position assists with system software upgrade testing with a purpose to identify and document performance issues and defects in loan software application. Specific duties include: • Verifies loan system setup for accuracy prior to the first payment. • Performs all phases of numerous insurance plans: Collateral Protection; CUNA Credit Insurance; Debt Protection and GAP plans. Includes claims processing and reconciliation. • Handles credit bureau disputes and credit bureau file review for monthly reporting. • Performs detailed defect and regression testing for system upgrades. Conducts specific tests to examine system tools from end-user perspective. Creates procedures. • Manages and prepares all Real Estate Mortgage Discharges. Responsible for off-site warehouse archival process. • Tracks all vehicle secured loans to ensure NEFCU is in perfected lien position; Tracks hazard insurance, flood insurance, and delinquent taxes. • Pays all escrowed property taxes, hazard insurance, flood insurance and private mortgage insurance. • Reviews all adjustable rate mortgage payment changes for accuracy. • Manages loan modifications, transactions, payoffs, research and maintenance via all channels. • Uses reports to verify data integrity. • Reviews and processes monthly required statements and performs reconciliations for Accounting on internal accounts. Qualifications: • High school diploma or equivalent • Basic consumer, commercial, and/or mortgage loan and system knowledge preferred • Proficiency in using Office 365 (MS Word, Excel, etc.) • Ability to multi-task and work under fast paced conditions • Strong attention to detail with high accuracy in data entry • Effective oral and written communication skills • Time management, multi-tasking, decision-making, organizational & analytical skills are need E.O.E.

Teller - Float

Varies (Float position)

Hours: Monday – Friday, plus alternating Saturdays - 40 hours

Job Category: Retail

Description:

Position Title: Teller - Float Location: Varies (Float Position) Hours: 40 hours a week with a rotating schedule between the hours of 7:45 AM and 5:15 Monday-Thursday and 7:45 AM and 6:15 on Fridays. This includes a rotating Saturday at least one per month. Saturdays are worked at our Harvest Lane (Williston) or St. Albans branches. Position description: This position will efficiently and accurately conduct teller transaction while providing our members with exceptional customer service. The Teller (float) position will handle a variety of transactions at various branch locations (any of our six branch locations in Chittenden County or our St. Albans Branch). Specific duties include: • Performs professional, friendly, efficient, and accurate teller transactions • Follows policies and procedures established for the teller position • Listens for and demonstrates empathy for member needs and refers to appropriate staff when financial needs are identified • Supports member inquiries through a working knowledge of financial transactions, products and services Qualifications: • Accurate cash handling skills • Proficiency with personal computers • Strong attention to detail, upholds teamwork, problem solving proficiency and exceptional verbal and written skills E.O.E.

Teller - Pearl Street

Pearl Street, Essex Junction

Hours: Monday – Friday, plus alternating Saturdays - 40 hours

Job Category: Retail

Description:

Position Title: Teller Location: Pearl Street, Essex Junction Hours: 40 hours a week with a rotating schedule between the hours of 8:15 AM-5:15 PM Monday through Thursday and 8:15 AM-6:15 PM on Fridays. This includes a rotating Saturday at least one per month. Saturdays are worked at our Harvest Lane (Williston) or St. Albans branches. Position description: This position will efficiently and accurately conduct teller transaction while providing our members with exceptional customer service. Specific duties include: • Performs professional, friendly, efficient, and accurate teller transactions • Follows policies and procedures established for the teller position • Listens for and demonstrates empathy for member needs and refers to appropriate staff when financial needs are identified • Supports member inquiries through a working knowledge of financial transactions, products and services Qualifications: • Accurate cash handling skills • Proficiency with personal computers • Strong attention to detail, upholds teamwork, problem solving proficiency and exceptional verbal and written skills E.O.E.

Financial Counselor

Harvest Lane, Williston

Hours: Full-time, 40 hours

Job Category: Retail

Description:

Position Title: Financial Counselor Location: Harvest Lane Hours: 40-hour work week between Monday – Saturday. Hours may vary to provide direct services and support to our membership within the retail hours of 7:00 AM to 6:00 PM, and may include some Saturdays. Position description: The Financial Counselor will successfully develop strategies to assist members with; budgeting, financial growth, cash flow, credit score and repayment challenges. In addition, this position helps to educate members on how to manage their money effectively to avoid future problems. This role will also prepare and conduct seminars to educate the membership on financial best practices. Specific duties include: • Establishes, builds and maintains relationships with members and assists them in reaching their financial goals. • Asks identifying questions to truly understand the financial needs and goals the member is trying to attain as well as uncovering needs that may not be realized. • Evaluates members financial objectives and works with members to educate how to manage their money effectively and become more financially sound. • Understands and communicates the features of each product and service the credit union offers and frames how these may fit into a financial solution for the member. • Participates in a variety of retail functions to support branch staff and educates co-workers on how the financial counseling role can assist members. • Prepares and facilitates financial workshops to educate membership on financial best practices. Qualifications: • 2 years of experience in retail or banking; College degree preferred. • CUNA Financial Counseling certification or completion of the CUNA Certified Financial Counseling program within six months of hiring. • Experience working with credit and credit reports desired. • Strong interpersonal skills; effective communication and writing skills needed, proficiency in facilitating workshops. • Adept in working with individuals from diverse backgrounds and varying levels of need. • Skilled in maintaining confidentiality and ability to establish solid rapport with members. • Analytical skills and sound judgment required; adherence to regulatory practices and policies needed. • Proficient with Microsoft Office suite. E.O.E

Member Service Representative - Float

Varies - Float Position

Hours: Schedule: Monday – Friday, plus alternating Saturdays, 40-hour work week

Job Category: Retail

Description:

>>Position description: The Member Service Representative’s (MSR Float) role is to build member relationships by initiating questions to understand the member’s financial needs and assist in providing solutions to their requests in a friendly and accurate manner. The MSR (float) position will handle a variety of branch functions at various branch locations (any of our six branch locations in Chittenden County or our St. Albans Branch). >>Specific duties include: • Engage members through active dialogue and listening, to uncover unexpressed financial goals and objectives. • Actively promotes, demonstrates and educates members on services that member is not using when fit and need have been identified. • Open new memberships, accounts, loans, and services within established guidelines. • Support a variety of branch functions including the Teller role. • Understanding basic features of all products and services that the credit union offers and frame how these may benefit members. • Based on the business needs, this role will float to other branch locations to ensure appropriate coverage. >> Qualifications: • Exceptional interpersonal skills and excellent verbal and written communication • Accurate cash handling skills • Strong attention to detail, ability to multi-task and problem solve • Proficiency with personal computers • Flexibility and adaptability required to work from various branch locations as needed

Teller - Harvest Lane, Williston

Harvest Lane, Williston

Hours: Monday – Friday 9:45 am- 6:15 pm, one Saturday a month (hours usually 8:45 am - 1:15 pm)

Job Category: Retail

Description:

Position description: This position will efficiently and accurately conduct teller transaction while providing our members with exceptional customer service. >>Specific duties include: • Performs professional, friendly, efficient, and accurate teller transactions • Follows policies and procedures established for the teller position • Listens for and demonstrates empathy for member needs and refers to appropriate staff when financial needs are identified • Supports member inquiries through a working knowledge of financial transactions, products and services >>Qualifications: • Accurate cash handling skills • Proficiency with personal computers • Strong attention to detail, upholds teamwork, problem solving proficiency and exceptional verbal and written skills

Saturday/Seasonal Teller

All Chittenden County Locations

Hours: Will Vary

Job Category: Retail

Description:

OVERVIEW: New England Federal Credit Union is looking for people who are enthusiastic, friendly, helpful, and reliable to provide exceptional customer service handling teller transactions at our branch locations. You will be part of a team and organization committed to excellence and building relationships with our members. This is a great opportunity for college students or anyone interested in working in a professional work environment while earning some extra money. During the school year, you will work at our Harvest Lane Branch or St. Albans Branch on Saturdays and during the summer you could be at any of our six branch locations in Chittenden County or the St. Albans Branch. >>> WHAT WE ARE LOOKING FOR: Qualified candidates must project a friendly and personable demeanor; have effective communication skills and attention to detail; be accurate and knowledgeable with computers. Cash handling and customer service experience required. >>> HOURS: School year = Saturdays 8:45-1:15 & Summer = Full-time (40 hours per week) with Saturday included and one day off during the week

Interested candidates should apply via nefcu.com by clicking on “Apply for this Position” (see above) to start the online application process. When you apply, please submit an up to date resume and a cover letter explaining your interest in the position. Applications without all requested components will be considered incomplete. 

Mail to NEFCU, Human Resources, P.O. Box 527, Williston, VT 05495-5027.    

New England Federal Credit Union offers generous medical and dental insurance coverage to its employees, as well as a subsidized medical insurance opt-out provision for those who choose not to enroll. In addition, we offer a 401K employer matching benefit, plus an annual bonus plan of up to 6% per year. You’ll also be working for a trusted, local financial institution that received the Seven Days Daysie Award for the Best Bank/Credit Union for more than three years in a row!

Current benefits for regular staff include:

  • annual vacation and 12 paid holidays
  • medical and dental insurance for staff and their families
    (subsidized medical insurance opt-out provision for those who choose not to enroll)
  • life insurance, long and short term disability protection
  • tuition reimbursement (6 credits annually for full time)
  • student debt reimbursement
  • sick & personal time
  • 401k employer match
  • reduced rates on products and services
  • annual gainshare bonus plan (annual bonus plan of up to 6% per year)
  • staff & family EAP
  • subsidized gym memberships
  • birthday and Thanksgiving gifts
  • wellness seminars
  • smoking & weight loss incentives
  • We really do share success!


NEFCU is an equal opportunity employer.

NEFCU Business Casual Dress Code

We expect our employees to dress appropriately in business casual attire. Our goal is to provide a workplace that is professional, contemporary, and inclusive for all. Employees are expected to demonstrate good judgment and taste when selecting clothes to wear to work. All employees are expected to dress like they are going to interact with members, regardless of job title, function or office location. As a rule, clothing intended for the beach, yard work, dance clubs, exercising or sports activities are not appropriate for the workplace. If any of NEFCU’s dress code policies cause concerns based upon religion, disability or any other legally protected class, please contact a member of the Human Resources team to discuss and request an appropriate accommodation. Employees in violation of our dress code will be addressed individually and may be sent home to change, in which case time away from work will not be paid. Repeatedly disregarding the dress code will result in documented disciplinary actions.

Head to Toe – Contemporary, Business Casual Dress Code Guidelines

Hats are prohibited while at work. Headbands should be conservative in size and color.

Hair should be clean and styled. Hair coloring and highlights should be limited to colors naturally occurring such as brown, black, blonde, or red. Colors not naturally occurring, such as green, blue or pink, are not acceptable.

Visibility of body art, including tattoos and piercings, should be limited in nature. Excessive tattoos should be covered and facial and dermal piercings need to be removed while at work.

Shoes are expected to be clean and professional. Flip flops, sneakers, winter boots or rain boots are prohibited.

Leggings are only permitted when worn with a long, tunic style top or dress. Jeans are only permitted on special occasions during NEFCU sponsored “denim days”. Shorts are not permitted.

Clothing should be neat, clean, pressed and in good condition. Tight clothing or clothing that is too revealing is prohibited. Clothing should be free of words, terms, or graphics. Mainstream brand logos are generally acceptable.

Sweatshirts, sweatpants, wind or exercise pants are not appropriate. Cargo pants (pants with pockets on the sides of legs or pants which can be zipped off to become shorts) are not acceptable. T-shirts, tank tops, halter tops, midriff tops, or spaghetti straps should not be worn.

Dress and skirt length should be no more than two inches above the knee when standing.

Any NEFCU logo wear is generally accepted.