Careers at NEFCU

"When speaking to others about my job, I always tell them what a great place the credit union is to work. I can say this from the experiences I have had at NEFCU of being treated with respect and being acknowledged for the work I do here. - NEFCU Staff Member

NEFCU invites every staff member to assume the role of "Stakeholder". Our ability to continue to exceed the expectations of our members is entirely dependent on the dedication, competency and morale of those who choose to work here.

Interested in a great paying part-time or full-time job, working for a local financial services firm with an excellent reputation for price, service and simplicity? 

Enterprise Risk Program Manager

Water Tower Hill - Colchester

Hours: Monday - Friday 8:30am - 5:00pm

Job Category: Risk Management

Description:

POSITION DESCRIPTION: The Enterprise Risk Program Manager (ERPM) is responsible for developing and administering NEFCU’s Enterprise Risk Management (ERM) program. In managing this program, this position will facilitate the organization’s definition of risk appetite and tolerances, coordinate risk assessments, and develop and communicate risk reports for management. Also, responsible for the management of insurance coverage, the Vendor Due Diligence program, and Business Continuity. Leads the Compliance and Collections departments. >> SPECIFIC DUTIES INCLUDE: •Directly manage the Collections Supervisor and the Compliance Manager. •Establish a formal ERM framework for NEFCU. •Synthesizes risk related information (risk identification, measurement, monitoring, reporting and mitigation) into organizational level reporting. •Develop standards and a program for a consistent risk assessment process. •Leads Business Continuity planning. •Evaluates and recommends appropriate corporate insurance coverage based upon risk exposure and business processes. •Oversees the Vendor Due Diligence program. •Coordinates company response to transaction fraud incidents. >> QUALIFICATIONS: • Bachelor’s degree in Business or related field; supervisory experience preferred. •5 years of experience in risk management, including a working knowledge of financial service institutions. •Certification in risk management or ability to become certified within one year of employment. • Excellent analytical skills with the ability to identify internal control points and recognize internal control deficiencies. •Excellent interpersonal skills including oral and written communications.

Part-time Computer Operations Assistant

Harvest Lane, Williston

Hours: Monday – Friday, 8:00 am – 12:00 pm, *role is a part-time position totaling 20 hours a week

Job Category: IS

Description:

Position Description: The Computer Operations Assistant will provide quality first line support to the users of New England Federal Credit Union’s (NEFCU’s) computer services. The focus of this role will create and maintain employee application security profiles as authorized and audit employee application security configurations as directed. >>Specific Duties include: • Performs account administration and associated problem resolution to issues • Administers and configures phone systems • Facilitates employee additions, changes and deletions from systems • Audits employee application security settings >>Qualifications: • Undergraduate degree or equivalent work-related experience • Experience in a Desktop support role • Strong customer service skills and attention to detail • Ability to troubleshoot and effectively communicate resolutions regarding systems issues >>Physical Requirements: • Ability to sit for prolonged periods of time • Ability to grasp small objectives such as connector knob • High frequency in using office equipment

Contact Center Member Service Representative

Harvest Lane, Williston, VT

Hours: Monday-Friday working anytime between 8-6:30pm with one Saturday per month (may include overtime)

Job Category:

Description:

Position description: This position provides direct services and support to our members within a fast-paced call center environment. This role answers questions and provides superior customer service to our members regarding NEFCU products and services.>>Specific duties include: • Manage high volume of calls exercising superior customer service and upholding established response standard • Respond accurately and timely to member initiated questions and problems • Uncover member unmet needs and goals through dialogue based engagements and providing appropriate solutions • Solve problems and investigate a wide variety of issues and requests that may include gathering additional information and working with other support staff. • Knowledge of NEFCU products and services • Report trending issues to management based on member comments >>Qualifications: • Previous customer service experience; preferable in a fast-paced call center environment • Ability to manage multiple priorities timely with accuracy • Strong attention to detail • Superior customer service skills and communication skills • Proficiency with computers

Member Service Representative - Shelburne Road, South Burlington

Shelburne Road, South Burlington

Hours: Schedule: 40-hour work week; Monday – Friday with Saturday rotation

Job Category: Retail

Description:

Position description: This role is to build member relationships by initiating questions to understand the member’s financial needs and assist in providing solutions to their requests in a friendly and accurate manner.>>Specific duties include: • Engage members through active dialogue and listening, to uncover unexpressed financial goals and objectives. • Actively promotes, demonstrates and educates members on services that member is not using when fit and need have been identified. • Open new memberships, accounts, loans, and services within established guidelines. • Support a variety of branch functions to including Teller role • Understanding basic features of all products and services that the credit union offers and frame how these may benefit members.>> Qualifications: • Exceptional interpersonal skills and excellent verbal and written communication • Accurate cash handling skills • Strong attention to detail, ability to multi-task and problem solve • Proficiency with personal computers

Saturday/Seasonal Teller

All Chittenden County Locations

Hours: Will Vary

Job Category: Retail

Description:

OVERVIEW: New England Federal Credit Union is looking for people who are enthusiastic, friendly, helpful, and reliable to provide exceptional customer service handling teller transactions at our branch locations. You will be part of a team and organization committed to excellence and building relationships with our members. This is a great opportunity for college students or anyone interested in working in a professional work environment while earning some extra money. During the school year, you will work at our Harvest Lane Branch or St. Albans Branch on Saturdays and during the summer you could be at any of our six branch locations in Chittenden County or the St. Albans Branch. >>> WHAT WE ARE LOOKING FOR: Qualified candidates must project a friendly and personable demeanor; have effective communication skills and attention to detail; be accurate and knowledgeable with computers. Cash handling and customer service experience required. >>> HOURS: School year = Saturdays 8:45-1:15 & Summer = Full-time (40 hours per week) with Saturday included and one day off during the week

Interested candidates should apply via nefcu.com by clicking on “Apply for this Position” (see above) to start the online application process. When you apply, please submit an up to date resume and a cover letter explaining your interest in the position. Applications without all requested components will be considered incomplete. 

Mail to NEFCU, Human Resources, P.O. Box 527, Williston, VT 05495-5027.    

New England Federal Credit Union offers generous medical and dental insurance coverage to its employees, as well as a subsidized medical insurance opt-out provision for those who choose not to enroll. In addition, we offer a 401K employer matching benefit, plus an annual bonus plan of up to 6% per year. You’ll also be working for a trusted, local financial institution that received the Seven Days Daysie Award for the Best Bank/Credit Union for more than three years in a row!

Current benefits for regular staff include:

  • annual vacation and 12 paid holidays
  • medical and dental insurance for staff and their families
    (subsidized medical insurance opt-out provision for those who choose not to enroll)
  • life insurance, long and short term disability protection
  • tuition reimbursement (6 credits annually for full time)
  • student debt reimbursement
  • sick & personal time
  • 401k employer match
  • reduced rates on products and services
  • annual gainshare bonus plan (annual bonus plan of up to 6% per year)
  • staff & family EAP
  • subsidized gym memberships
  • birthday and Thanksgiving gifts
  • wellness seminars
  • smoking & weight loss incentives
  • We really do share success!


NEFCU is an equal opportunity employer.

NEFCU Business Casual Dress Code

We expect our employees to dress appropriately in business casual attire. Our goal is to provide a workplace that is professional, contemporary, and inclusive for all. Employees are expected to demonstrate good judgment and taste when selecting clothes to wear to work. All employees are expected to dress like they are going to interact with members, regardless of job title, function or office location. As a rule, clothing intended for the beach, yard work, dance clubs, exercising or sports activities are not appropriate for the workplace. If any of NEFCU’s dress code policies cause concerns based upon religion, disability or any other legally protected class, please contact a member of the Human Resources team to discuss and request an appropriate accommodation. Employees in violation of our dress code will be addressed individually and may be sent home to change, in which case time away from work will not be paid. Repeatedly disregarding the dress code will result in documented disciplinary actions.

Head to Toe – Contemporary, Business Casual Dress Code Guidelines

Hats are prohibited while at work. Headbands should be conservative in size and color.

Hair should be clean and styled. Hair coloring and highlights should be limited to colors naturally occurring such as brown, black, blonde, or red. Colors not naturally occurring, such as green, blue or pink, are not acceptable.

Visibility of body art, including tattoos and piercings, should be limited in nature. Excessive tattoos should be covered and facial and dermal piercings need to be removed while at work.

Shoes are expected to be clean and professional. Flip flops, sneakers, winter boots or rain boots are prohibited.

Leggings are only permitted when worn with a long, tunic style top or dress. Jeans are only permitted on special occasions during NEFCU sponsored “denim days”. Shorts are not permitted.

Clothing should be neat, clean, pressed and in good condition. Tight clothing or clothing that is too revealing is prohibited. Clothing should be free of words, terms, or graphics. Mainstream brand logos are generally acceptable.

Sweatshirts, sweatpants, wind or exercise pants are not appropriate. Cargo pants (pants with pockets on the sides of legs or pants which can be zipped off to become shorts) are not acceptable. T-shirts, tank tops, halter tops, midriff tops, or spaghetti straps should not be worn.

Dress and skirt length should be no more than two inches above the knee when standing.

Any NEFCU logo wear is generally accepted.