Member Service Associate
27 South Main Street, Waterbury VT
Hours: Monday - Friday 8:00am - 5:00pm
Job Category: Retail
Description:
We're looking for an experienced Member Service Associate to join the NEFCU team at our Waterbury branch! This team member will listen attentively to member needs and provides solutions that best suit the member’s needs and goals. Primarily uncover member financial goals and needs through discovery conversations, while demonstrating empathy for members’ needs and building lasting and effective relationships with members. Refer members to specialist when member need is discovered that requires specialized assistance outside of their knowledge. Able to assist members with teller-based transactions and perform duties of a concierge for the branch.
Specific duties include:
- Assist the member by opening and closing accounts, issue debit cards, performing foreign and domestic wire transfers, providing rate quotes, and account maintenance with some assistance from other team members when needed.
- Check-in members as branch concierge
- Provide member with navigational assistance for online banking and mobile app, assist with seminar registration and updating account security when needed.
- Open, Maintain, and Close business accounts, IRAs, and fiduciary accounts.
- Process VISA, personal, auto, and home equity lending applications
- Work with members to uncover their financial needs and financial goals by having effective discovery conversations
- Provide coverage for teller area when needed
Qualifications:
- One to three years of similar or related experience, including time spent in preparatory positions.
- Previous customer service experience required.
- Previous cash handling experience.
- Previous experience with Microsoft Office required.
E.O.E.
Member Service Associate
18 Lower Mountain View Drive, Colchester, VT
Hours: Monday - Friday, 7:45am - 5:15pm, with occasional Saturdays, 9:00am - 1:00pm
Job Category: Retail
Description:
We're looking for an experienced Member Service Associate to join the NEFCU Colchester Service Center! This team member will provide efficient, accurate, and polite service to members while gaining insight into their financial needs. Listens attentively to member needs and provides solutions that best suit the member’s needs and goals. Primarily uncovers member financial goals and needs through discovery conversations, while demonstrating empathy for members’ needs and building lasting and effective relationships with members. Refers members to specialist when member need is discovered that requires specialized assistance outside of their knowledge. Able to assist members with teller-based transactions and perform duties of a concierge for the branch.
Specific duties include:
- Assist the member by opening and closing accounts, issue debit cards, performing foreign and domestic wire transfers, providing rate quotes, and account maintenance with some assistance from other team members when needed.
- Check-in members as branch concierge
- Provide member with navigational assistance for online banking and mobile app, assist with seminar registration and updating account security when needed.
- Open, Maintain, and Close business accounts, IRAs, and fiduciary accounts.
- Process VISA, personal, auto, and home equity lending applications
- Work with members to uncover their financial needs and financial goals by having effective discovery conversations
- Provide coverage for teller area when needed
Qualifications:
- One to three years of similar or related experience, including time spent in preparatory positions.
- Previous customer service experience required.
- Previous cash handling experience.
- Previous experience with Microsoft Office required.
E.O.E.
Microsoft 365 Engineer
88 Technology Park Way, South Burlington
Hours: Monday - Friday, 8:00am - 5:00pm; additional hours may be required to meet business needs.
Job Category: IT
Description:
New England Federal Credit Union is looking for an experienced Microsoft 365 Engineer to join our team. As the Microsoft 365 Engineer, you will share your knowledge and hands-on experience in developing, implementing, and maintaining M365 with the team. The Microsoft 365 Engineer is responsible for the scoping, assessment, planning, design, testing, and technical documentation for the implementation and support of enterprise cloud solutions. Related core technologies include Exchange, Teams, SharePoint, OneDrive, and Power Apps. You’ll leverage your expertise in these platforms to assess the current Microsoft environment and collaborate with colleagues to inspire and inform the organization on innovative solutions to address business requirements.
Responsibilities:
- Translate requirements into an architectural design and influence the deployment of key infrastructure components.
- Design, configure, support, and maintain all facets of a Microsoft 365 tenant.
- Plan and execute an end-to-end implementation of the target workloads.
- Maintain a thorough understanding of existing and emerging Microsoft 365 and related core technologies.
- Collaborate with business owners, software/hardware engineers and operations leadership to increase satisfaction and efficiency and set strategic M365 direction.
- Teams Administration
- SharePoint Administration and site design
- Microsoft Intune deployment and administration
- Microsoft Power Apps and Power Automate
- Deepen NEFCU’s relationship with Microsoft Products
Experience:
- 5+ years of hands-on experience designing, implementing, and administering Enterprise Microsoft 365 solutions for collaboration and productivity such as Exchange Online, SharePoint, Teams, and One Drive in an engineering role.
- A minimum of 12+ years experience working in IT.
- 5+ years of experience in SharePoint and M365 collaboration platform.
- Extensive experience in M365 security, conditional access, and Power Shell
- Experience writing and maintaining PowerShell scripts for automation and system efficiency.
- Fluency with M365 product roadmaps and emerging features
Preferred:
-
MS certifications (Microsoft 365 Fundamentals, Security Administrator, Enterprise Administrator, Security Administrator)
-
Education: Bachelors in a Technical Discipline – Computer Science, Mathematics, or equivalent technical degree (Desired not required) Years of Experience: 6+ years of experience or more
HR Program Manager
88 Technology Park Way, South Burlington VT OR 1 Bailey Ave, Montpelier, VT
Hours: Monday - Friday, 8:00am - 5:00pm
Job Category: Human Resources
Description:
The HR Program Manager ensures that human resource programs support the long-term goals of the credit union. This position performs professional work of considerable difficulty overseeing a range of administrative functions related to human resource development, team development, skill development and partnership with peers and vendors. It is a flexible position available to help and partner with all HR disciplines. This position will especially focus on recruitment and talent development.
Specific duties include:
- Plans, directs and administers human resource programs.
- Writes and revises job specifications and documents.
- Develops HR training programs, selects vendors and teaches courses.
- Researches, analyzes data and prepares monthly reports on HR trends, and proposes new HR project and program suggestions.
- Reports on current program goals and progress.
- Reviews and updates program policies, guidelines and procedures.
- Partners with department heads, managers and staff on team member needs, program participation, and recommending available talent development programs.
- Performs need assessment discussions.
- Partners with all aspects of HR including talent acquisition, benefits planning/support, technology support and talent development.
- Use MS office skills and internet sourcing skills for developing presentations and program offerings.
- Performs other related tasks as assigned.
Skills and Qualifications:
- Bachelor's degree and ten years of business experience, including human resource or related experience; or any combination of education, training and experience that demonstrates the ability to perform the duties of the position.
- SHRM Certified Professional (SHRM-CP) or SHRM Senior Certified Professional (SHRM-SCP) credential preferred.
- Excellent verbal and written communication skills.
- Considerable knowledge of principles and practices of human resource management, dynamics of employee development and professional growth, and training program design and presentation.
- Working knowledge of state and federal labor laws and regulations.
- Ability to compose and present comprehensive reports.
- Ability to plan, organize and present training activities to diverse employee groups.
- Excellent organizational skills and mindfulness.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and critical thinking skills.
E.O.E
Human Resources Business Partner
88 Technology Park Way, South Burlington, VT OR 1 Bailey Ave, Montpelier, VT
Hours: Monday - Friday, 8:00am - 5:00pm.
Job Category: Human Resources
Description:
New England Federal Credit Union is looking for a Human Resources Business Partner (HRBP) to join our growing team! This highly collaborative position will provide strategic HR advisory to Senior Leaders, mid-level managers and associates resulting in comprehensive human capital initiatives and programs to support and promote successful outcomes for the business. The position has a measurable impact on the success of the teams through providing human capital support, programs, and consultation.
Specific duties include:
- Build and maintain partnerships to foster trust and accountability with all stakeholders.
- Coach senior leaders and managers on how to improve their individual leadership skills.
- Create and deliver on complex initiatives including those that are cross-functional and have broad impact.
- Review and analyze complex, multi-faceted, and long-term business challenges that require in-depth evaluation of multiple factors including intangibles or unprecedented factors.
- Provide forward looking, prescriptive human resources-based consultation, resulting in comprehensive human capital support for a complex business or function.
- Use understanding of business and enterprise goals to identify needs, opportunities, solutions, and risks relating to human resources programs and services, workforce productivity and engagement, organizational design and performance, talent management, and diversity and inclusion.
- Assess and consult on the impact of human capital strategies, approach, class, and program offerings, make recommendations for adjustments or enhancements, and ensure execution of the human capital plan to achieve business and risk objectives.
- Partner with executive and more experienced leaders to anticipate opportunities to influence and lead change that will improve individual, team, and enterprise performance.
- Embrace the Human Resources Operating Model by proactively and effectively collaborating with internal partners to positively influence outcomes.
- Leverage program offering across the organization.
- Collaborate with peers to deliver to the organization.
Skills and Qualifications:
- Ability to effectively partner and influence at every level.
- Knowledge and understanding of organizational design.
- Strong project management skills
- Experience working with subject matter experts within multiple human resources disciplines such as talent development, talent management, compensation, talent acquisition, performance management, diversity, equity and inclusion and employee relations.
- Eight years to 10 years of Human Resources, Organizational Development, Consulting in a Business experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
- A college degree in a related field preferred.
E.O.E.
Teller
1 Bailey Ave, Montpelier, VT
Hours: Monday - Friday, 7:45am - 5:15pm
Job Category: Retail
Description:
New England Federal Credit Union/VSECU is looking for a dynamic, member focused Teller to join our team in Montpelier! If you enjoy helping others and have an interest in the financial industry, we want to speak with you!
The Teller provides efficient, accurate, and polite service to members and follows policies and procedures while conducting transactions such as deposits and withdrawals. Establishes and maintains effective member relationships by anticipating member needs and providing service that is above the members expectations. Demonstrates personal commitment to continuously develop technical skills needed to conduct member transactions. Demonstrates empathy for member’s needs and refers members to member service staff when a financial need is discovered.
Hours: Monday - Friday, 7:45am - 5:15pm
Specific duties include:
- Deposit cash, coins, and checks into deposit accounts
- Process deposits with Canadian Currency Input coin slips into database
- Process loan payments
- Quote payoffs for auto and personal loans
- Call for mortgage and home equity payoffs
- Maintain basic knowledge of Credit Union products and services
- Process withdrawals for cash or official check.
- Balance own drawer with minimal assistance.
Qualifications:
- Previous customer service experience preferred.
- Previous cash handling experience.
- Previous experience with Microsoft Office required.
- Solid attention to detail and accuracy skills
- No previous banking experience required.
Benefits include, but not limited to, medical, dental, vision, 401k match, vacation time, student debt relief, and continuing education resources.
E.O.E.
Contact Center Member Service Associate
88 Technology Park Way, South Burlington, VT or 1 Bailey Ave, Montpelier, VT
Hours: Monday - Friday, 8:00am - 5:00pm
Job Category: Retail
Description:
New England Federal Credit Union is recruiting for Member Service Associates to join our Contact Center in South Burlington OR Montpelier! These team members will provide efficient, accurate, and polite interactions with members and follows policies and procedures over the phone, chat, and email while conducting transactions and servicing members. Demonstrates empathy for members’ needs. Has discovery conversations with members, addresses needs and goals when possible, and refers members to specialist when needed.
Specific duties include:
- Update all member information.
- Set up internal transfers and autopay.
- CD Future saver withdrawals and rebate fees.
- Provide and Post Consumer Loan Payoffs.
- Understand statements and check copies.
- Account Verification/ member security.
- Assist with online banking and account line assistance.
- Knowledge of card applications, online functionality, mobile functionality, mobile wallet.
- Ability to task appropriate probing questions, correctly identify an engagement.
- Consistently meet engagement goals.
Skills and Qualifications:
- A minimum of one year up to three years of similar or related experience, including preparatory experience
- Previous customer service experience in a fast-paced call center environment preferred
- Excellent communication skills to effectively and professionally communicate with members and staff
- Effective problem-solving skills
- Solid attention to detail and accuracy skills
- Superior customer service skills
E.O.E.
Member Service Associate
141 Harvest Lane, Williston, VT
Hours: Monday - Friday 8:00am - 5:00pm with occasional Saturdays, 9:00am - 1:00pm
Job Category: Retail
Description:
We're looking for an experienced Member Service Associate to join the NEFCU Harvest Lane branch! This team member will provide efficient, accurate, and polite service to members while gaining insight into their financial needs. Listens attentively to member needs and provides solutions that best suit the member’s needs and goals. Primarily uncovers member financial goals and needs through discovery conversations, while demonstrating empathy for members’ needs and building lasting and effective relationships with members. Refers members to specialist when member need is discovered that requires specialized assistance outside of their knowledge. Able to assist members with teller-based transactions and perform duties of a concierge for the branch.
Specific duties include:
- Assist the member by opening and closing accounts, issue debit cards, performing foreign and domestic wire transfers, providing rate quotes, and account maintenance with some assistance from other team members when needed.
- Check-in members as branch concierge
- Provide member with navigational assistance for online banking and mobile app, assist with seminar registration and updating account security when needed.
- Open, Maintain, and Close business accounts, IRAs, and fiduciary accounts.
- Process VISA, personal, auto, and home equity lending applications
- Work with members to uncover their financial needs and financial goals by having effective discovery conversations
- Provide coverage for teller area when needed
Qualifications:
- One to three years of similar or related experience, including time spent in preparatory positions.
- Previous customer service experience required.
- Previous cash handling experience.
- Previous experience with Microsoft Office required.
E.O.E.
Documentation Associate
88 Technology Park Way, South Burlington VT OR 27 S Main St, Waterbury, VT
Hours: Monday - Friday, 8:00am - 5:00pm
Job Category: Loan Servicing
Description:
New England Federal Credit Union is hiring for a Documentation Associate! This team member will provide research and documents copies to staff, members and outside sources accurately, efficiently and in a timely manner. This can be worked from our office in South Burlington, VT or Waterbury, VT.
Specific duties include:
- Receives for retention,and retrieves confidential records from all offices. Assists the supervisor in managing receipt, storage, and retrieval of records. Adheres to data retention procedures and works accurately and efficiently with business lines in the destruction of company records.
- Microfilms documents and records of the organization. Enters data of various records received from branch offices to the automated records retention system.
- Maintains the accuracy and integrity of the client portfolio files. This includes reviewing and adjusting new account entries and account revision work done by Customer Service Reps.
- Scan all Central file sheets, change of address documents, automatic transfers, overdraft protection documents, W9 verifications, client picture identification, and account maintenance forms.
- Provide support to employees of the company by answering questions on portfolio or account information.
- Check file maintenance reports and make necessary changes.
- Enter automatic transfer and overdraft protection documents.
Qualifications:
- Previous experience with Microsoft Office required.
- Solid attention to detail and accuracy skills.
- Ability to working independently.
E.O.E.
Saturday/Summer Teller
141 Harvest Lane, Williston, VT
Hours: Saturdays 8:45am - 1:15pm through entire year and Monday - Friday 8am - 5pm during the summer months.
Job Category: Retail
Description:
Position description:
This position will efficiently and accurately conduct teller transaction while providing our members with exceptional customer service. This Teller position will handle a variety of transactions at various branch locations (any of our six branch locations in Chittenden County or our St. Albans Branch).
Specific duties include:
- Performs professional, friendly, efficient, and accurate teller transactions
- Follows policies and procedures established for the teller position
- Listens for and demonstrates empathy for member needs and refers to appropriate staff when financial needs are identified
- Supports member inquiries through a working knowledge of financial transactions, products and services
Qualifications:
- High School degree or equivalent
- Accurate cash handling skills
- Proficiency with personal computers
- Strong attention to detail, upholds teamwork, problem solving proficiency and exceptional verbal and written skills
EOE
Saturday/Summer Member Service Associate
141 Harvest Lane, Williston, VT
Hours: Saturdays 8:45am - 1:15pm through entire year and Monday - Friday 8am - 5pm during the summer months
Job Category: Retail
Description:
New England Federal Credit Union offers satisfying work opportunities and we believe our employees are the biggest asset to our success. Our competitive compensation and solid benefits package make our organization one to grow with! Build your career within an organization that stands behind its employees and their values. Grow with us and be part of a community. NEFCU is an Equal Opportunity Employer.
Hours: Saturdays 8:45am - 1:15pm through entire year and Monday - Friday 8am - 5pm during the summer months.
Position Description:
The Member Service Associate provides efficient, accurate, and polite service to members while gaining insight into their financial needs. Listens attentively to member needs and provides solutions that best suit the member’s needs and goals. Primarily uncovers member financial goals and needs through discovery conversations, while demonstrating empathy for members’ needs and building lasting and effective relationships with members. Refers members to specialist when member need is discovered that requires specialized assistance outside of their knowledge. Able to assist members with teller-based transactions and perform duties of a concierge for the branch.
Specific duties include:
- Assist the member by opening and closing accounts, issue debit cards, performing foreign and domestic wire transfers, providing rate quotes, and account maintenance with some assistance from other team members when needed.
- Check-in members as branch concierge
- Provide member with navigational assistance for online banking and mobile app, assist with seminar registration and updating account security when needed
- Open, Maintain, and Close business accounts, IRAs, and fiduciary accounts
- Process VISA, personal, auto, and home equity lending applications
- Work with members to uncover their financial needs and financial goals by having effective discovery conversations
- Provide coverage for teller area when needed
Qualifications:
- One to three years of similar or related experience, including time spent in preparatory positions.
- Previous customer service experience required.
- Previous experience with Microsoft Office required.
E.O.E.
Senior Internal Auditor
88 Technology Park Way, South Burlington, VT
Hours: Monday - Friday, 8:30am - 5:00pm
Job Category: Audit
Description:
New England Federal Credit Union offers satisfying work opportunities and we believe our employees are the biggest asset to our success. Our competitive compensation and solid benefits package make our organization one to grow with! Build your career within an organization that stands behind its employees and their values. Grow with us and be part of a community. NEFCU is an Equal Opportunity Employer.
Position description:
The Senior Staff Auditor is responsible for the timely execution of risk-based internal audits in accordance with the annual audit plan, as well as assisting the AVP Internal Audit with departmental oversight and other audit matters and projects. This responsibility includes developing internal audit scope, performing internal audit procedures, and preparing internal audit reports reflecting the results of the work performed under the guidance of the AVP Internal Audit. Work performed will include coverage of functional and business areas focusing on financial, operational, compliance and Information Technology processes.
Specific duties include:
- Perform assigned audits both individually and in collaboration as part of the Internal Audit team. Lead audit work as auditor in charge, as requested. Conducts risk assessments of the individual business areas considered of moderate to high complexity, identifying and documenting controls in place to mitigate identified risks. Defines audit scope and objectives for the areas being audited. Develops testing plans relevant to risk and test objectives. Completes audit programs and documents results of audit work according to approved audit procedures and scope, and the Institute of Internal Auditors (IIA) Standards. Analyzes and concludes on the effectiveness and efficiency of the control environment. Determines whether established policies and procedures are being complied with consistently. Identifies control gaps and opportunities for improvement where applicable.
- Prepare quality written audit reports outlining strengths and weaknesses in the control environment and compliance with credit union goals, objectives, policy, procedures, and applicable laws and regulations. Additionally, reviews and edits internal audit reports prepared by other internal audit staff.
- Build effective working relationships with stakeholders to facilitate transparency and help drive control improvements. This includes validating factual accuracy of findings, clearly articulating and dimensioning issues, delivering and communicating audit statuses and results and recommendations to business area management, and working with management to ensure proposed action plans address the root cause of issues.
- Review and provide comments on audit workpapers prepared by other internal audit staff.
- Identify opportunities for and perform data analytics
- Lead and or perform issue validation audit work to validate the issues have been appropriately addressed in a sustainable manner.
- Assist outside auditors and regulatory examiners under the direction of the AVP Internal Audit.
- Oversee and complete all projects as assigned. Keeps management apprised of all critical issues.
- Participate in the continuous improvement of audit processes, including identification of continuous auditing opportunities and lessons learned with proposed action plans.
Qualifications:
- Five years to eight years of similar or related experience, including preparatory experience.
- Active certification as a Certified Internal Auditor (CIA), Certified Regulatory Compliance Manager (CRCM), Certified Information Systems Auditor (CISA), or Certified Credit Union Internal Auditor (CCUIA).
E.O.E.
Member Service Associate - Float
194 North Street, Bennington, VT OR 72 Seward Road, Rutland VT
Hours: Monday - Friday, 8:00am - 5:00pm
Job Category: Retail
Description:
We're looking for an experienced Float Member Service Associate to join our NEFCU Rutland, Brattleboro and Bennington branches! This team member will have the option for their home base to either be in Rutland or Bennington but will require travel to both branches, including our Brattleboro branch. This team member will provide efficient, accurate, and polite service to members while gaining insight into their financial needs. Listens attentively to member needs and provides solutions that best suit the member’s needs and goals. Primarily uncovers member financial goals and needs through discovery conversations, while demonstrating empathy for members’ needs and building lasting and effective relationships with members. Refers members to specialist when member need is discovered that requires specialized assistance outside of their knowledge. Able to assist members with teller-based transactions and perform duties of a concierge for the branch.
Specific duties include:
- Assist the member by opening and closing accounts, issue debit cards, performing foreign and domestic wire transfers, providing rate quotes, and account maintenance with some assistance from other team members when needed.
- Check-in members as branch concierge
- Provide member with navigational assistance for online banking and mobile app, assist with seminar registration and updating account security when needed.
- Open, Maintain, and Close business accounts, IRAs, and fiduciary accounts.
- Process VISA, personal, auto, and home equity lending applications
- Work with members to uncover their financial needs and financial goals by having effective discovery conversations
- Provide coverage for teller area when needed
Skills and Qualifications:
- One to three years of similar or related experience, including time spent in preparatory positions.
- Previous customer service experience required.
- Previous cash handling experience.
- Previous experience with Microsoft Office required.
E.O.E.