Careers at NEFCU

"When speaking to others about my job, I always tell them what a great place the credit union is to work. I can say this from the experiences I have had at NEFCU of being treated with respect and being acknowledged for the work I do here. - NEFCU Staff Member

NEFCU invites every staff member to assume the role of "Stakeholder". Our ability to continue to exceed the expectations of our members is entirely dependent on the dedication, competency and morale of those who choose to work here.

Interested in a great paying part-time or full-time job, working for a local financial services firm with an excellent reputation for price, service and simplicity? 

Teller - Harvest Lane

141 Harvest Lane in Williston, VT

Hours: 40 hours a week. Branch Hours: 8am-6pm Monday-Friday and Saturday 9am-1pm. This includes a rotating Saturday at least one per month. Saturdays are worked at our Harvest Lane (Williston) or St. Albans branches.

Job Category:

Description:

Position Title: Teller Location: Harvest Lane, Williston, VT Position description: This position will efficiently and accurately conduct teller transactions while providing our members with exceptional customer service. Specific duties include: •Performs professional, friendly, efficient, and accurate teller transactions •Follows policies and procedures established for the teller position •Listens for and demonstrates empathy for member needs and refers to appropriate staff when financial needs are identified •Supports member inquiries through a working knowledge of financial transactions, products and services Qualifications: •Accurate cash handling skills •Proficiency with personal computers •Strong attention to detail, upholds teamwork, problem solving proficiency and exceptional verbal and written skills E.O.E

Teller (part time)

141 Harvest Lane, Williston

Hours: 22.5 hours a week schedule between the hours of 10:00am-2:30pm Monday through Friday.

Job Category: Retail

Description:

Position description: This position will efficiently and accurately conduct teller transaction while providing our members with exceptional customer service. Specific duties include: •Performs professional, friendly, efficient, and accurate teller transactions •Follows policies and procedures established for the teller position •Listens for and demonstrates empathy for member needs and refers to appropriate staff when financial needs are identified •Supports member inquiries through a working knowledge of financial transactions, products and services Qualifications: •Accurate cash handling skills •Proficiency with personal computers •Strong attention to detail, upholds teamwork, problem solving proficiency and exceptional verbal and written skills E.O.E

Contact Center Representative I

88 Technology Park Way, South Burlington, VT

Hours: NEFCU’s Contact Center is open Monday-Friday from 8:00 a.m. to 6:00 p.m. and Saturdays from 9:00 a.m. to 1:00 p.m. We’re looking for an out-going, authentic, and dedicated person who’s interested in working full-time within that framework. Whether you’re looking for a set 8 hours x 5 days schedule or would prefer something a bit out of the box to fit around family or school obligations, reach out to the 2019 Seven Daysie’s winner of the Best Bank/Credit Union to become part of our awesome team!

Job Category: Contact Center

Description:

Position description: This position provides direct services and support to our members within a fast-paced call center environment. This role answers questions and provides superior customer service to our members regarding NEFCU products and services. Specific duties include: •Manage high volume of calls exercising superior customer service and upholding established response standard •Respond accurately and timely to member initiated questions and problems •Uncover member unmet needs and goals through dialogue based engagements and providing appropriate solutions •Solve problems and investigate a wide variety of issues and requests that may include gathering additional information and working with other support staff. •Knowledge of NEFCU products and services •Report trending issues to management based on member comments Qualifications: •Previous customer service experience; preferable in a fast-paced call center environment •Ability to manage multiple priorities timely with accuracy •Strong attention to detail •Superior customer service skills and communication skills •Proficiency with computers EOE

ATM Mail Courier

88 Technology Park Way, South Burlington

Hours: Part time: Monday, Tuesday, and alternating Wednesday - 7am-4pm

Job Category: Mail Delivery

Description:

Position: ATM Mail Courier Schedule: This is a part-time position scheduled for Monday, Tuesday, and every other Wednesday, 7am-4pm Location: 88 Technology Park Way, South Burlington, VT Position Description: this position is responsible for the operation of the mailroom, servicing ATM’s and the safe operation of company vehicles. Travel is generally limited to within Chittenden County. Specific Duties Include: • Perform daily settlement and restock ATM’s with supplies. Return depostits to ATM Group for processing. • On a daily basis: pick-up, sort and deliver incoming U.S. mail, interoffice mail, and interoffice supplies to local branches while maintain standards for confidentiality. • Process all Credit Union outgoing mail and deliver to Williston Post Office. • May be scheduled to assist ATM Group with daily cash replenishment/count of ATM • Maintain company vehicles in good running condition and appearance. Qualifications: • High School Diploma, or equivalent • Must be able to lift 50 lbs. • Must have valid driver’s license and be able to drive in all weather conditions. E.O.E.

Secondary Market Specialist

88 Technology Park Way, South Burlington

Hours: This position generally works within an 8:30am – 5:00pm timeframe with the possibility for overtime requirements beyond regular work hours as circumstances and volume demand.

Job Category: Mortgage Lending

Description:

Position Description: The Secondary Market Specialist is responsible for the analysis, allocation, and preparation of loan packages for sale, delivery, and funding to all secondary market investors working with New England Federal Credit Union. Specific Duties Include: • Prepares loan packages for sale and delivery to secondary market investors, including Fannie Mae, Freddie Mac, FHLB, VHFA, and others. • Performs analysis to ensure salability of loan to investor • Responsible for policy changes and requirements of secondary market delivery and to notify appropriate staff of these changes • Develop and maintain processes and procedures for new products sale and delivery on secondary market • Backup the Secondary Market Analyst • Prepare and reconcile investor fundings and investor delivery fee, pair offs and extension fees invoice(s) Qualifications: • Experience with mortgage lending, secondary market and economics • Business degree or equivalent work experience • Working knowledge of loan Software programs such as the POS, LOS, Optimal Blue, Phoenix, OnBase, and Investor Platforms • Proficiency in using Microsoft Excel and Word • Analytical and strong decision-making skills with an ability to prioritize various demands in a fast-paced environment • Strong organizational & time management skills, attention to detail, and positive attitude. • Effective communication with staff, secondary market investors, closing attorneys, and other third-party service providers EOE

Teller - St. Albans

74 Tuckers Way, St. Albans

Hours: 40 hours a week with a rotating schedule between the hours of 8:15 AM-5:15 PM Monday through Thursday and 8:15 AM-6:15 PM on Fridays. This also includes every other Saturday from 8:45am-12:45p.

Job Category: Retail

Description:

Position description: This position will efficiently and accurately conduct teller transaction while providing our members with exceptional customer service. Specific duties include: •Performs professional, friendly, efficient, and accurate teller transactions •Follows policies and procedures established for the teller position •Listens for and demonstrates empathy for member needs and refers to appropriate staff when financial needs are identified •Supports member inquiries through a working knowledge of financial transactions, products and services Qualifications: •Accurate cash handling skills •Proficiency with personal computers •Strong attention to detail, upholds teamwork, problem solving proficiency and exceptional verbal and written skills •High School degree, GED, or equivalent E.O.E

Teller - Pearl Street

74 Pearl Street, Essex Junction

Hours: 40 hours a week with a rotating schedule between the hours of 8:15 AM-5:15 PM Monday through Thursday and 8:15 AM-6:15 PM on Fridays. This includes a rotating Saturday at least one per month. Saturdays are worked at our Harvest Lane (Williston) or St. Albans branches.

Job Category: Retail

Description:

Position description: This position will efficiently and accurately conduct teller transaction while providing our members with exceptional customer service. Specific duties include: • Performs professional, friendly, efficient, and accurate teller transactions • Follows policies and procedures established for the teller position • Listens for and demonstrates empathy for member needs and refers to appropriate staff when financial needs are identified • Supports member inquiries through a working knowledge of financial transactions, products and services Qualifications: • Accurate cash handling skills • Proficiency with personal computers • Strong attention to detail, upholds teamwork, problem solving proficiency and exceptional verbal and written skills • High School degree, GED, or equivalent E.O.E

Teller

1000 Shelburne Rd., South Burlington, VT

Hours: 40 hours a week. Branch Hours: M-T 8:30am-5pm and Friday 8:30am-6pm. This position requires one Saturday a month, 9am-1pm, at either our Williston or St. Albans branch.

Job Category:

Description:

Position Title: Teller Location: Shelburne Road, South Burlington Hours: 40 hours a week with a rotating schedule between the hours of 7:45 AM and 5:15 Monday-Thursday and 7:45 AM and 6:15 on Fridays. This includes a rotating Saturday at least one per month. Saturdays are worked at our Harvest Lane (Williston) or St. Albans branches. Position description: This position will efficiently and accurately conduct teller transaction while providing our members with exceptional customer service. Specific duties include: •Performs professional, friendly, efficient, and accurate teller transactions •Follows policies and procedures established for the teller position •Listens for and demonstrates empathy for member needs and refers to appropriate staff when financial needs are identified •Supports member inquiries through a working knowledge of financial transactions, products and services Qualifications: •Accurate cash handling skills •Proficiency with personal computers •Strong attention to detail, upholds teamwork, problem solving proficiency and exceptional verbal and written skills E.O.E

Interested candidates should apply via nefcu.com by clicking on “Apply for this Position” (see above) to start the online application process. When you apply, please submit an up to date resume and a cover letter explaining your interest in the position. Applications without all requested components will be considered incomplete. 

Mail to: NEFCU, Human Resources, P.O. Box 527, Williston, VT 05495-5027.    

New England Federal Credit Union offers generous medical and dental insurance coverage to its employees, as well as a subsidized medical insurance opt-out provision for those who choose not to enroll. In addition, we offer a 401K employer matching benefit, plus an annual bonus plan of up to 6% per year. You’ll also be working for a trusted, local financial institution that received the Seven Days Daysie Award for the Best Bank/Credit Union for more than three years in a row!

Current benefits for regular staff include:

  • annual vacation and 12 paid holidays
  • medical and dental insurance for staff and their families
    (subsidized medical insurance opt-out provision for those who choose not to enroll)
  • life insurance, long and short term disability protection
  • tuition reimbursement (6 credits annually for full time)
  • student debt reimbursement
  • sick & personal time
  • 401k employer match
  • reduced rates on products and services
  • annual gainshare bonus plan (annual bonus plan of up to 6% per year)
  • staff & family EAP
  • subsidized gym memberships
  • birthday and Thanksgiving gifts
  • wellness seminars
  • smoking & weight loss incentives
  • We really do share success!


NEFCU is an equal opportunity employer.

Orientation Period for New NEFCU Employees

NEFCU has an orientation period for all new employees joining the company. New employees are subject to a standard 90-day orientation period. The orientation period is a period of time devoted to the evaluation of the employee in the new position. It is also a time for the employee to assess her or his aptitude and interest in the job.

NEFCU Business Casual Dress Code

We expect our employees to dress appropriately in business casual attire. Our goal is to provide a workplace that is professional, contemporary, and inclusive for all. Employees are expected to demonstrate good judgment and taste when selecting clothes to wear to work. All employees are expected to dress like they are going to interact with members, regardless of job title, function or office location. As a rule, clothing intended for the beach, yard work, dance clubs, exercising or sports activities are not appropriate for the workplace. If any of NEFCU’s dress code policies cause concerns based upon religion, disability or any other legally protected class, please contact a member of the Human Resources team to discuss and request an appropriate accommodation. Employees in violation of our dress code will be addressed individually and may be sent home to change, in which case time away from work will not be paid. Repeatedly disregarding the dress code will result in documented disciplinary actions.

Head to Toe – Contemporary, Business Casual Dress Code Guidelines

Hats are prohibited while at work. Headbands should be conservative in size and color.

Hair should be clean and styled. Hair coloring and highlights should be limited to colors naturally occurring such as brown, black, blonde, or red. Colors not naturally occurring, such as green, blue or pink, are not acceptable.

Visibility of body art, including tattoos and piercings, should be limited in nature. Excessive tattoos should be covered and facial and dermal piercings need to be removed while at work.

Shoes are expected to be clean and professional. Flip flops, sneakers, winter boots or rain boots are prohibited.

Leggings are only permitted when worn with a long, tunic style top or dress. Jeans are only permitted on special occasions during NEFCU sponsored “denim days”. Shorts are not permitted.

Clothing should be neat, clean, pressed and in good condition. Tight clothing or clothing that is too revealing is prohibited. Clothing should be free of words, terms, or graphics. Mainstream brand logos are generally acceptable.

Sweatshirts, sweatpants, wind or exercise pants are not appropriate. Cargo pants (pants with pockets on the sides of legs or pants which can be zipped off to become shorts) are not acceptable. T-shirts, tank tops, halter tops, midriff tops, or spaghetti straps should not be worn.

Dress and skirt length should be no more than two inches above the knee when standing.

Any NEFCU logo wear is generally accepted.