This service allows you to pay nearly all of your bills online! It’s a great way to take care of recurring charges, such as utility bills and other regular payments, as well as single payments to a company or an individual. You can even choose to receive your bills electronically, so that all of your billing and payment activity can be managed online.
Need to make a payment faster?
Late payments can affect your credit or result in penalties, fees, service cancellations, and more. With our new expedited payments service, you can make last-minute payments to anyone, anywhere in the continental United States, faster than ever before. In some cases, the payee will receive your payment the same business day, but typically receipt occurs within one business day.
To make an expedited payment, just login to NEFCUOnline, click BillPay, expand the Options for your payee, and then choose Expedited Payment from the menu. After your payment is submitted, a convenience fee of $4.95 for electronic payments and $24.95 for overnight checks will be applied.
If you have a question or have run into an issue with BillPay, please use this section for answers and solutions. Within BillPay, there are also Help menus available (including Read FAQs and Get Help). If you don’t find your answer here, please contact us.
How much does BillPay cost?
BillPay is free for members with loan and/or deposit balances greater than or equal to $5,000, and all Bank@Work
members and eMembers
. Otherwise, there is a monthly fee for BillPay, regardless of the number of payments. See Pricing Schedule
Is there a fee associated with an Expedited Payment?
Yes, a convenience fee of $4.95 for electronic payments and $24.95 for overnight checks will be applied when an expedited payment request is submitted. The convenience fee will be debited from the same funding account the payment was made from as a separate transaction.
How do I start using BillPay?
If you have not yet registered for NEFCUOnline, call TeleBranch at 800-400-8790 to request a password. Then login to NEFCUOnline, click on the BillPay link, and follow the online instructions.
Who can I pay with BillPay? What payments are not allowed?
You can pay almost any individual or company providing they are in the continental United States.
Prohibited payments include:
- payments to payees outside of the United States
- government payments
- government-mandated payments (for example child support or a traffic fine)
- payments for collection purposes
We do NOT notify you if you make a prohibited payment. If you attempt to pay any of the non-supported entities, we will not be responsible for any consequences due to delayed or non-issued payments.
What is the cutoff time to set up or make changes to payments?
You may add, edit or cancel a bill payment up until 4:00 pm Eastern Time on the scheduled “Send On” date.
To make an expedited payment, select “Expedited Payment” from the BillPay menu and verify that your payee appears on the list of payees that qualify for an expedited payment at this time. Once an expedited payment is submitted, it cannot be edited or canceled. (Note: If your payee does not appear on this list, it means that an expedited payment set up at this time would not arrive any faster so you can just make a standard payment to this payee instead.)
How can I cancel BillPay?
To cancel BillPay, stop in at any NEFCU branch or call TeleBranch at 800-400-8790.
When will the payment I authorized be debited from my account?
If the payee is being paid via paper check, the amount is deducted from your account when the payee cashes the check. If the payee is being paid via an electronic payment, the amount is deducted from your account within three business days after the “Send On” date (it may be debited as early as the “Send On” date).
How are payments issued?
Payments are issued electronically or via paper checks, depending on the payee's capabilities. Both electronic payments and paper checks always include remittance information, ensuring that your payee can accurately record that a payment has been received for your account.
What do I need in order to use BillPay?
You will need to have a NEFCU Share Draft (checking) account and you will need to be a NEFCUOnline user. To set up a payment, you will need to know your payee name, their payment address and telephone number, your account number (if applicable), and payment amount. That's it!