CheckMate Debit

No annual fee and free unlimited access at all NEFCU ATMs. Make purchases worldwide anywhere VISA® is accepted.

My Picture Card

My Picture Card! is a creative and fun way to personalize your NEFCU Debit Card. Choose a picture from our image library, or upload one of your own favorite photos.


Get Started

ATM Locator

For 24-hour account access, use one of our many ATMs, as well as surcharge-free Falcon and SUM™ network ATMs, located throughout the region.

In addition to withdrawing money, you can make loan payments, transfers, and inquiries on your accounts.

NEFCU ATMs - Accessible to the public

  • 141 Harvest Lane, Williston (2 in lobby and 2 drive-up)
  • 111 Colchester Avenue, FAHC, Medical Center Campus, McClure 2 Connector
  • 111 Colchester Avenue, FAHC, Medical Center Campus, Ambulatory Care Center, East Pavilion, Level 3
  • 1 South Prospect Street, FAHC, UHC Campus, Main Lobby
  • 790 College Parkway, FAHC, Fanny Allen Campus, Main Lobby
  • 1000 Shelburne Road, South Burlington (2 in lobby)
  • 74 Pearl Street, Essex Junction (2 in lobby)
  • 21 Essex Way, Essex Shoppes and Cinema, Essex (outside cinema entrance)
  • 172 South Main Street, St. Albans (2 in lobby)
  • 100 Bank Street, Burlington
  • 150 Water Tower Circle, Colchester (1 in lobby)

NEFCU ATMs - Vermont IBM employee access only

  • IBM Building 861 Service Center
  • IBM Building 963 Break Area
  • IBM Building 969 Cafeteria
  • IBM Building 975

Card Safety

Lost Your Card?

Any time of day or night, call 800-400-8790.
Call for any type of lost or stolen NEFCU card, whether Credit, ATM or Debit card.

Disputed or Unauthorized Electronic Funds Transfer

Whenever you see a transaction that you don't recognize on your statement, you should contact any New England Federal Credit Union branch or the New England Federal Credit Union Customer Call Center at 800-400-8790.

There are basically two types of Electronic Funds Transfer or EFT transactions that you may question on your statement: disputed and unauthorized.

Disputed Electronic Funds Transfer 

A disputed electronic funds transfer transaction means you participated in some way but the outcome was not what you expected. (More Details)

  • Example 1: You used your debit card to reserve a hotel room, but cancelled the hotel and got charged anyway.
  • Example 2: You ordered a shampoo sample, and either did not cancel the service or have not received the sample. Another charge is done, for a larger shipment.

Unauthorized Electronic Funds Transfer

An unauthorized electronic funds transfer transaction means someone else used your card without your authority and you received no benefit for that transaction. In short, it is a fraudulent transaction.  (More Details)

  • Example 1: You notice a gas station charge on your account for a state you have never been to.
  • Example 2: Purchases from overseas post to your account from places you have never ordered from.

There are several differences between disputed transactions and unauthorized transactions. The biggest difference is who initiated the transaction, either currently or in the past. If you participated in any way, the transaction is disputed, not unauthorized.

Important to remember: You must report your lost or stolen card to us immediately at 800-400-8790 — we are available 24 hours a day, every day. Likewise, you must notify us as soon as you discover an unauthorized transaction. Failure to do so could impact your rights. Refer to your Membership Agreement for full details.

Based on your current situation, please select the type of form you'd like to complete.

Disputed Electronic Funds Transfer Form

Unauthorized Electronic Funds Transfer Form

 

Resources

Identity Theft Resources – NEFCU provides resources to help you protect yourself and your accounts from identity theft.
Visa Security Sense – This site from Visa provides tips for protecting account information, avoiding payment card scams and resolving unauthorized card use.
Staysafeonline.org – This site from the National Cyber Security Alliance provides consumers with basic tips about navigating the internet safely.