Lost Your Card?
Any time of day or night, call 800-400-8790. Call for any type of lost or stolen NEFCU card, whether Credit, ATM or Debit card.
Safety & FraudDisputes
- If you have a dispute with a merchant concerning a charge, your first step is to work with the merchant to try to resolve the issue. Document your conversations, who you speak with, and save copies of correspondence.
- If you cannot resolve the dispute with the merchant, call NEFCU for assistance at 800-400-8790. You must call NEFCU within 60 days of the charge first appearing on your account.
- Have you already spoken with NEFCU? Then click to print the required documents.
Fraud
- Prevent further fraud by immediately calling 800-400-8790 (available 24 hours a day, 365 days a year).
- Call NEFCU to speak with a Member Service Representative, to report fraudulent charges on your account.
- Have you already spoken with NEFCU? Then click to print the required documents.
Resources Identity Theft Resources – NEFCU provides resources to help you protect yourself and your accounts from identity theft.
Visa Security Sense – This site from Visa provides tips for protecting account information, avoiding payment card scams and resolving unauthorized card use.
Staysafeonline.org – This site from the National Cyber Security Alliance provides consumers with basic tips about navigating the internet safely.
We can help protect you if you let us know in advance!
As a protective measure, transactions on your NEFCU ATM, Debit or Visa card may be blocked if they appear to be suspicious. This includes use of your card in places that are out of the ordinary for you, such as in another part of the country or overseas. To ensure that you retain access to your funds while traveling, please call 800-400-8790 or 802-879-8790 (Mon- Fri, 7 AM to 7 PM and Sat, 9 AM to 3 PM) and let us know:
- Where you are traveling
- For how long
- How we can reach you
We protect you while you travel by monitoring card activity around the clock, and if something is suspicious, we will try to contact you before taking steps to block your card. That's why we'd like to have a number where we can contact you while you're away. If not, we'll contact the phone number we have on file and will leave a message there. Hopefully, you'll be checking your messages, because if not, your card could be blocked, just when you're trying to use it!
It's a great idea to take multiple forms of payment with you, and keep them separated. That way, you'll have a back up method of payment for hotels, rental cars, meals or other necessities.
Bring our contact phone numbers with you:
- Debit and ATM Cards - If you have been contacted by NEFCU's Debit and ATM Card Security Department, call us back at 800-400-8790 or 802-879-8790 option 4, then 3.
- VISA Credit Cards - If you have been contacted by NEFCU's Credit Card Security Department, call us back at 800-400-8790 or 802-879-8790 option 4, then 4.
- If you have other problems with your card or with funds not being available, call NEFCU at 800-400-8790 or 802-879-8790.
If you have lost your card, call us right away! We will be able to block your card and protect you 24 hours a day, 365 days a year. Call us at 800-400-8790 or 802-879-8790 option 4.
Please note that payment systems in some countries are not considered safe, and your NEFCU cards may not work in some countries. Some of these are mandated by the Office of Foreign Asset Control of the US Government. You can see a current list of blocked countries and groups here.
