NEFCU is not aware of any current fraud attempts that are specifically targeting NEFCU or its members. However, we recommend constant vigilance as scam and fraud attempts against the general public are persistent and ongoing. You can refer to the Federal Trade Commission scam alert website for active U.S. fraud reports.
In the Branch or On the Phone
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Behind the Scenes
If you think you have become a victim of identity theft, or if you have any questions, come into any branch or call NEFCU Contact Center at 802-879-8790 or 800-400-8790.
You can also contact the fraud departments of one of the three major credit bureaus and request that a fraud alert be placed on the credit file. These alerts will be on your file for 90 days. Any creditor pulling your report will be advised to contact you prior to extending credit, as you have reported an increased risk of identity theft.
These are examples of common fraud schemes (not necessarily experienced by NEFCU members).
Advance Fee Scam
Many scams involve fees or other payments sent in advance. Here are some common scenarios:
Communication About Fraud on Your Account
You get an email, phone call or text message informing you that fraud has been detected on your account. This communication may even appear to come from your own financial institution. You are asked to provide information, usually a credit card number or log in credentials, to resolve the supposed fraud or to prevent the account from being closed.
Impersonation of Family or Friend
Generally done by phone, the fraudster takes advantage of your desire to be helpful. In a common version, you receive a call telling you that your grandchild needs money, sometimes with further explanation that they have been in an accident or arrested. The fraudster asks you to wire or send money through Western Union, further advising "Don't tell Mom and Dad", so the grandchild won't get in trouble.
Online Sales Pitches for Security Products
You are presented with online offers for protective software (that will supposedly reduce your risk of online fraud). The fraud may involve illegitimately capturing credit card information, or installing malicious software such as a keystroke logging program.
Phony Virus Warning or "Scareware"
You see a pop-up message on your computer that tells you your computer has a virus. The message may look similar to legitimate anti-virus software messages. In some case, the fraudster is trying to sell you bogus security software that does little or nothing. In other cases, this fraud may involve illegitimately capturing credit card information, or installing malicious software such as a keystroke logging program. If you click to accept a download, you have likely allowed the installation of malicious software and and given control of your computer to the fraudster.
You receive an email or phone call whose purpose is supposedly to confirm your recent online purchase of a cell phone, laptop, TV or other product that you did not buy. The communication instructs you to make a contact if you did not make that purchase. From there your credit card information is requested.
Re-shipper or "Mule" Scam
You come across or receive a business proposition or job offer (usually proposing a work-at-home arrangement), where you are asked to be a re-shipper of goods or money orders. You are asked to cash a check (which is fraudulent) or front the money to obtain merchandise, and then to ship it elsewhere. The shipping address may even be a second unwitting victim, who re-ships again (inadvertently committing a crime).
Web Browser Infection (also known as “Man-in-the-Browser” Attack or Banking Trojan)
Your web browser may be compromised by a malicious software program (malware.) When an infected web browser views financial web sites, the malware activates and can perform a number of fraudulent activities such as collecting private information, modifying transactions, and even configuring the way web pages are displayed so that what you see is not what the web site sent. Common names for various types of man-in-the-browser malware include Zeus, URLzone, and SilentBanker.
If something sounds too good to be true, it probably is!
Follow these common-sense guidelines:
Learn how to safeguard your personal and financial records from fraud and identity theft. Learn more about protecting your financial information: Protecting yourself from identity theft and scams.
Each year, millions of Americans discover that someone has fraudulently assumed their identity. A criminal using a stolen social security number or other personal information can quickly run up thousands of dollars in purchases before a victim becomes aware that their identity has been stolen.
Identity theft has become the fastest-growing crime in America, a crime which usually leaves victims with the responsibility of cleaning up a web of phony purchases, bogus accounts and damaged credit ratings.
Protective Tips When Identity Theft Risk is Elevated
To Help Protect Minors
If you are concerned about potential identity theft for your child or children under 18 years of age, you can use this form to send a letter to the three primary credit bureaus. (You will need to input your information three times, since the form creates letters to all three bureaus.)
Letter to Credit Bureaus for Minor Children
If you think you are a victim, stop into any branch or call us at 802-879-8790 or 800-400-8790.