Manage YourAccounts 24/7
Through NEFCUOnline you can check your current balance, recent usage and payment activity, check your due date and amount owed, and view authorizations. You can also pay your Visa bill online.
To access your NEFCU Visa credit card, just log in to NEFCUOnline and click on the link under My Accounts. Alternatively, you can also follow these steps:
Read the Visa Online Access Information FAQs
From the Account Summary page, you can download your transactions to a CSV file.
Visa Online Access provides you with 24/7 secure access to your Visa credit card account information through NEFCUOnline. Visa Online Access allows you to view, download, or print your current activity. You can also view pending authorizations and make payments.
Visa Online Access is designed to keep your account information secure. Your session will time out after 15 minutes of inactivity.
Read the General Visa Card Information FAQs
This amount is the monthly minimum you must pay to keep your account in good standing. This minimum amount is clearly stated on each statement and is equal to an amount decided upon by NEFCU. Generally, the minimum amount calculation is made available in your Card Agreement, Welcome Letter, or it can be obtained by contacting us at 800.400.8790.
Most times NEFCU can add an authorized user or joint cardholder. To request the necessary forms, please contact us at 800.400.8790.
Read the Activation and Use FAQs
Please call 800.631.3197 to activate your Visa card.
If you do not recognize a charge or feel you were billed an incorrect amount, please follow these three steps:
If you have any questions, please contact us at 800.400.8790.
If you do not recognize a charge, please follow these four steps:
To establish a PIN, please call 888.866.0083.
Your card will work in most countries. Due to fraud trends, we may restrict transactions in certain countries. We do strongly recommend that you notify us of your upcoming travel plans by completing the form in NEFCUOnline or by calling us at 800.400.8790.
If you have questions regarding your statement, or if you feel there is an error, please contact us at 800.400.8790.
Call us at 800.400.8790 immediately to report your lost/stolen card. We are available 24 hours a day, 7 days a week, 365 days a year to block your card as quickly as possible.
Our customer service team will block the card, limiting unauthorized use. To better assist us in protecting your account, please let us know where your card was lost/stolen and the last authorized transaction on the card.
Read the Authorizations FAQs
On the Account Summary screen in Visa Online Access, Pending Charges reflects authorizations not yet matched to a transaction and posted to your account. The Pending Authorizations page shows all the authorizations that merchants have submitted for approval. A transaction may have already posted but did not clear the authorization for various reasons such as different amount, different authorization code, or different merchant ID. Denied transactions may also show here, but will not post to your account.
Read the Making a Payment FAQs
You can set up a payment from another financial institution (or NEFCU) by entering your checking or savings account information on the Make Payment page in Visa Online Access.
You can schedule a one-time payment in advance by choosing a specific payment date on the Make Payment page in Visa Online Access. Or, if you prefer, you can also enroll in Automatic Payments and set up a recurring payment based on criteria that you've established.
If you prefer to mail your credit card payment, please send to: New England FCU, PO Box 37603, Philadelphia, PA 19101-0603
Payments from a NEFCU account can be done as a transfer in NEFCUOnline (which will post within one business day). You can also schedule a payment on the Make Payment page in Visa Online Access or stop in at any New England Federal Credit Union location.
Read the Rewards FAQs
Yes, this can be done within NEFCUOnline.
NEFCU offers a Rewards Program, which earns 1% cash back on every purchase. To receive specific information as it relates to your card, please contact us at 800.400.8790.