New Digital Banking—Coming Soon! Digital Banking is currently unavailable while we finalize a new Digital Banking experience as part of our systems integration. We will email you after the new platform is live for you to explore the new features and functionality. In the meantime, visit our website to learn more about what to expect and how you can prepare for a smooth transition.
- Personal Accounts
- Account Access
- Business Accounts & Services
- Business Financing
- Financial Education & Wellness
Courtesy Pay
Learn how to avoid declined debit transactions, returned checks,
and other non-sufficient funds (NSF).
NSFs Can Happen…
It can happen to anyone — returned checks and other types of payments originating from your checking account that are denied due to an insufficient available balance. NEFCU provides many different ways to help you avoid NSF incidents.
We offer free online banking so you can check your account balances every day in real time. We offer automatic account alerts that will notify you of certain types of activity in your account, including when your account balance drops below a level that you specify, or when a debit transaction occurs. Using mobile banking, you can keep track of your account activity and make instant transfers from your smartphone or other mobile device. Or you can use your telephone and use our automated Accountline system to monitor your account activity and available balance to help prevent NSF incidents.
Courtesy Pay Can Help
Courtesy Pay is a service we provide at NEFCU to help you avoid returned checks and other types of denied transactions due to an insufficient available balance. Courtesy Pay may be used to help cover check and ACH transactions, Bill Pay items originated from online banking, as well as transactions that you make using your debit card. With Courtesy Pay, NEFCU may pay the transaction for you even if you do not have sufficient available funds in your account.*
For this service, we will charge you a Courtesy Pay/Paid NSF Fee of $14 per transaction item, which will be deducted from your account. You do not have to sign up for Courtesy Pay to work for your paper checks, Bill Pay or electronic (ACH) items you originated from your checking account. However, you do have to opt in if you want the protection of Courtesy Pay to apply to your everyday debit card transactions. Note that at NEFCU, we do NOT extend Courtesy Pay to ATM or non-checking account transactions.
* We reserve the right to pay or not pay any item at our discretion when there are insufficient available funds in your account to cover the transaction. If we pay a check or item that would otherwise overdraw your account, you agree to pay the overdraft amount immediately (within 24 hours of notification or less). We may consider your relationship with the Credit Union, account history, financial behavior, and/or other factors when determining whether to pay an item (overdraft) or return the item for non-sufficient funds (NSF).
Accounts of persons under the age of 18 are not eligible for Courtesy Pay services.
How We Calculate Your Available Balance
We start with the actual or beginning balance in your account and deduct any check holds or pending debit card transactions to determine the available balance. For non-PIN debit card purchases (such as those you sign for or an online transaction), the retailer submits the transaction to NEFCU and we place a debit card authorization hold on the funds until the transaction settles and posts to your account. For check holds, such as ATM check deposits, the first $200 is immediately available, however, the remainder may be held longer.
Here’s an example:
| Transaction | Amount |
|---|---|
| Beginning account balance | $1,000 |
| Debit card purchase made the prior night | -100 |
| Check for $500 deposited at ATM ($225 immediately available, however $275 is held until the next business day) |
+225 |
| Available balance | $1,125 |
We use your available balance to determine whether a transaction will cause your account to overdraw. You can review both your actual balance and available balance when you review your account online, at an ATM, by phone or at a branch.
What If I Don’t Want Courtesy Pay?
You can contact us to opt out of Courtesy Pay if you do not want us to pay checks or other electronic transactions that won’t clear due to an insufficient available balance. If you choose to opt out of Courtesy Pay then your check or other transactions will be returned when you do not have sufficient available funds in your account and you will be charged the standard return item fee of $14 per item.
In addition to the return item fee you may be charged a fee and/or interest by the person or entity which presented the item for payment. Note: If you do not opt in to allow us to authorize debit card transactions that exceed your available balance, these transactions will be denied at point of purchase unless you have established other plans described below to cover these payments. There is no return item fee assessed for denied debit card transactions. Your opt-in and/or opt-out decision can be revoked or reinstated by you or the credit union at any time.
Are There Other Ways to Avoid Overdraft and NSF Fees?
Yes, there are!
At NEFCU, you can “link” your checking account to certain types of share accounts, such as savings, money market, or loan accounts. If you have established this link, available funds will automatically be transferred from one of your linked accounts into your checking account to cover the payment.
Speak to a NEFCU Member Service Representative for additional details and related fees.
Overdraft Transfer and Courtesy Pay Comparison
Overdraft Protection
Courtesy Pay
Overdraft Protection
Courtesy Pay
Description
Overdraft Transfer provides a link to your basic checking account using a savings, money market account or line of credit to automatically transfer available funds to cover overdrafts.
Courtesy Pay is automatically available for checks, Bill Pay and electronic (ACH) items. Eligible members can also authorize NEFCU to extend Courtesy Pay to cover their one time debit card transactions with an opt-in election.
Overdraft Protection
Courtesy Pay
Is there a fee?
Yes. $2 per transfer.
$14 per paid item. Courtesy Pay/Paid NSF Fee
Overdraft Protection
Courtesy Pay
How do I sign up?
Speak to a Member Service Representative, call, or write us.
Speak to a Member Service Representative, call, or write us.
Overdraft Protection
Courtesy Pay
What happens if I do not opt in?
Your transactions may be eligible to be covered by Courtesy Pay. Transactions that are paid through Courtesy Pay, including debit card transactions if you have opted in, will result in a higher overdraft fee.
Your debit card transactions will be declined at point of sale if they exceed your available balance. Your other transactions will be considered for Courtesy Pay unless you have opted out.
Overdraft Protection
Courtesy Pay
What additional information should I know?
If you link a Money Market account, any overdraft transfers will count toward your six withdrawals or transfers allowed each month. Transfers that exceed the six will result in an excess transfer fee.
Signing up for Overdraft Transfer could result in lower fees if you maintain available funds in your linked account. Additionally, you may change your Courtesy Pay elections at any time by contacting NEFCU.