Skip-A-Pay (deferred payments) - Call 800.400.8790 for details.
Mortgage Support - To discuss your options, please call our Contact Center at 800.400.8790.
Income Interruption Loan - We are offering our members a small loan to help make ends meet while laid off or temporarily unemployed. Apply here or call 800.400.8790.
Using this service is easy. You will need your NEFCU loan number and the account and routing number of the non-NEFCU account you will use to make an ACH payment. Or you can use a non-NEFCU debit card, or in certain cases, your credit card.*
You can make one-time payments or establish monthly recurring payments from your external accounts. To get started, please click here.
* When using a credit or debit card there will be a convenience fee added to your transaction when using this service. The amount will be clearly displayed before you complete the transaction. Please note there are other methods of making payments, including sending us a check, using NEFCUOnline, or making payments in our branches, where you may be able to avoid these fees.
Remote services are continuously available to you. Our online banking portal offers you the ability to make transfers, pay bills remotely, deposit paper checks, add accounts, and more. Should you have questions about your accounts, the Contact Center is available by phone during our normal business hours and can be reached at 800.400.8790. Contact Center staff is also available by online chat feature, which can be found at the bottom of the website page.
Download the NEFCU Mobile App today on your own device.
The IRS will not never call you and ask for your account information. If you receive a call, do not engage with the caller, disconnect the call immediately.
Phishing and Malware Scams – Do not reply or click on any link. Delete the text or email.
Phone Scams – Scammers claiming to be agents of the IRS wanting to “verify” your information. They may be adamant about obtaining the information. Immediately disconnect the call.
Counterfeit Check Scams – Scammers may send fake stimulus checks. Look for odd amount (a legitimate check will not have cents included); or they ask you to visit a website or call a number to confirm.
We continue to follow the CDC guidelines and recommendations on how we can help prevent the spread of the virus. Our steps include:
The CDC recommends putting distance between yourself and others to prevent the potential spread of COVID-19.
We are encouraging staff to maintain a safe distance from each other and members. We appreciate your effort to maintain space, especially while at the teller line.
Criminals can take advantage of the fear and uncertainty around COVID-19. They can attempt to take money and steal information.
Scams may be directly related to the COVID-19 virus, but also related scarcity caused by a pandemic, such as a high demand for hand cleaners, masks, disinfectants, and paper products.
Do not respond directly or click on links in messages you receive via text, phone call or email; especially from an unknown or untrusted source and particularly those involving:
VT Department of Labor Impersonators - Vermonters have reported receiving an email or text message claiming to be from the Vermont Department of Labor, promising to pay “COVID-19 Benefits and Compensation” to eligible workers. A large sum of money is promised to be paid pending ID Verification.
This is a phishing scam that attempts to steal your personal information and your money.
If you receive one of these notices, do not click on any links or attachments. Do not respond and do not send money. Move this and all scam emails to your junk folder. Block text messages from this number.
If you have responded to this scam or if you need help determining if you have been a victim of a scam, call NEFCU at 800.400.8790 or the VT Attorney General's office at 800.649.2424. Learn more about this scam and report it to the Vermont Department of Labor: https://labor.vermont.gov/news/ui-fraud-alert-active-phishing-attempt
CDC Impersonators - These can come as fake phone calls, emails, social media posts, or web sites.
Phishing Attacks - The most common are regarding:
Counterfeit Equipment - This includes bogus personal protective equipment (masks, gowns, gloves) and diluted or ineffective sanitizers and cleaning products.
Relief Lending – Beware of imposters promising Small Business Administration (SBA) or Paycheck Protection Program (PPP) loans. Verify the source, and contact NEFCU Business Lending if you have any questions.
If you believe you have given your personal NEFCU banking information to an imposter, please call our Contact Center at 800.400.8790 immediately for assistance.