NEFCU Credit Card Manager

NEFCU Credit Card Control

  • What is the NEFCU Credit Card Manager Digital App?

    Created specifically for NEFCU, VISA® has designed the NEFCU Credit Card Manager, an App that allows members to control their credit card’s status. Members can use their mobile device to turn their credit card on or off, establish transaction spending limits, block geographic regions as well as merchant categories, and establish a variety of alerts. NEFCU Credit Card Manager also can be used to pay limited merchants with an Android mobile device.

  • Do I need to register again if I change my mobile phone number?

    No, you can log in to the App with your existing credentials. You will need to go to the menu drawer, settings, manage phone number and edit the existing phone number with the new phone number.

  • What if I lose my mobile device?
    1. Report the loss to your mobile network operator who will bar the phone and stop it from functioning.
    2. As long as your password remains secure, then it will protect you from fraudulent use of the App.
    3. In addition, SMS notifications are a one-way communication to the user and will not contain personally identifiable information.
    4. In most cases, you will keep your current mobile number when you receive your new mobile device. Once received, you can download the application again and use your existing credentials to access your mobile account.
  • How do I turn my card back on within the App?

    1.     Find the card on the card carousel
    2.     Tap on the card to reactivate
    3.     Will receive a message in the app that the card has been reactivated.

  • Will it work on my phone?

    The NEFCU Credit Card Manager works on most popular mobile phones - if your mobile phone has a camera or games installed it should support Visa Digital App. To be compatible your mobile phone must:

    1. Have at least 64kb of free memory.
    2. OS Systems Android 4.0 and above iOS 7.1 and above.
  • Is the NEFCU Credit Card Manager secure?

    The security of the App is at the heart of our services. The App can only be accessed from your mobile phone using your username and password or fingerprint authentication. We regularly test, update and validate our security model to ensure we maintain a banking grade level of security. We also use recognized and independent security experts to validate the security of the App.

  • What is the NEFCU Credit Card Manager and how do I sign up?

    Go to NEFCU's website and choose the link for the App, then choose the link that is appropriate to your mobile device type:

    1. Follow the enrollment flow: enter your email address, a self-chosen username and password.
    2. You will receive a verification code via email to allow you to utilize the app.
    3. You may need to go outside of the app to retrieve the email message which contains the code. You may wish to write it down.
    4. Once you receive the code, go back to the app to input it.
    5. Once the verification code is input into the App correctly, you can add cards you would like to utilize within the App.
  • How do I sign up for the App from the marketplace?
    1. Download the App from the iTunes App Store or Google Play.
    2. Follow the enrollment flow: enter your email address, a self-chosen username and password.
    3. You will receive a verification code via email to allow you to utilize the app.
    4. You may need to go outside of the app to retrieve the email message which contains the code. You may wish to write it down.
    5. Once you receive the code, go back to the app to input it.
    6. Once the verification code is input into the App correctly, you can add cards you would like to utilize within the App.
  • What if I lose my card?
    1. Contact NEFCU and report your card as lost. Your credit union will usually send you a replacement card within a few working days. (Please refer to your credit unions terms and conditions for more information on reporting lost cards.)
    2. You will need to delete the lost card from the service and add the details for the replacement card. If a      transaction is performed, using your old card number your credit union will decline the transaction and NEFCU Credit Card Manager by NEFCU will automatically remove the card from the service.
  • How do I turn my card off within the App?
    1. Tap the $ button for the card the user would like to turn off
    2. Tap Manage Card
    3. Slide the Suspend button over to the right to – ON
    4. User will receive a warning message stating that transactions cannot be done with this card while it is “off,” tap Suspend.
    5. The card will show as suspended in the card carousel
  • Where can I manage my alerts?

    You can manage your alerts, including how you want to receive your alerts, within your application on your mobile phone or in the Alerts feature in the application or from the website.

  • Account Alerts

    NEFCU offers a wide range of Alerts that help you stay in control of your finances and keep your account safe from overdrafts and fraud. You can configure to receive alerts via text, e-mail, or push alerts* on your mobile device.

    *Note: Push Alerts are only available to users that have an Android OS 3.0 or higher, iPhone OS 6.0 and have downloaded the mobile application.

  • Are there fees to use the App?

    NEFCU does not charge a fee. Depending on your mobile plan, you may also incur data or SMS fees from your mobile carrier.

  • What if I upgrade my mobile device?
    1. If you upgrade your mobile device, you will most likely keep your current mobile number with your new device.
    2. You can download the application again and use your existing credentials to access your mobile account.
    3. If possible, delete the application from your old mobile phone before disposal.
  • What if I change wireless carriers?

    If you do not change your mobile phone number and mobile device when you switch to a participating wireless carrier service, your service will work without interruption. If you do change your mobile device but not your phone number:

    1. Download the app to your new mobile device.
    2. Log in to the App as usual.
  • Can I use the mobile services program abroad?

    Yes, but the call charges are likely to be significantly greater than if you were to use the service in the US. You will also need to ensure that your mobile phone allows, “international roaming”- you can request the information on charge rates and international roaming from your mobile carrier.

  • What if I forgot my username?
    1. Tap Forgot next to the Username on the Log in Screen.
    2. A system email will be sent to the primary email address you used to enroll into the App.
  • How many characters can be in my password?

    Must be 7-32 Alphanumeric with at least on numeric value. The password cannot be ascending or descending sequence (123456789, 987654321) and 1 digit cannot make up over half the password.

  • After how many incorrect login attempts will my mobile account be locked?

    If your account has been locked because of too many password tries, please wait for 60 minutes and try again.

  • What if the link with the forgot password email does not work?

    The verification code inside the forgot password email is only active for 30 minutes. If you try to use it after that time, you will receive an error message. You will need to go through forgot-password process again to request another forgot-password email. The cardholder can only do this 4 times within 24 hours.

  • What if I don’t receive the password reset email?
    1. Tap on Send New Code.
    2. Look for the verification email.
    3. Enter the verification code provided in the email on the Verify Email Address screen.
    4. Tap Continue.
    5. Enter a new password and confirm password on the Reset Password screen.
    6. Tap Reset Password.
    7. You will be taken to the Log in Screen.
  • How do I reset my password if I forgot my password?
    1. Tap the Forgot? In the Password section of the Log in screen.
    2. Enter Username and tap Send Instructions.
    3. You will receive a verification email to your primary email address.
    4. Enter the Verification code provided in the email on the Verify Email Address screen.
    5. Tap Continue.
    6. Enter a new password and confirm password on the Reset Password screen.
    7. Tap Reset Password.
    8. You will be taken to the Log in Screen.
  • Do I have to be enrolled in the online banking service to use NEFCU Credit Card Manager?

    You do not. You can use the App regardless if you are using NEFCUOnline.

  • Why did my card fail verification?

    For security reasons we cannot reveal reasons why a card has failed verification. You should check all of the card and related information to your account carefully or contact NEFCU directly if your card has failed verification.

  • What if I have multiple cards?
    1. You can add multiple cards to the app as long as NEFCU supports the card type on the App. Each card will be set up with a nickname. By default, your nickname will be the last four digits for your card number. However, you also have the option to establish a custom nickname. Once you create a custom nickname for your account, you must use this nickname to retrieve your card information.
    2. You can scroll between the cards by swiping right to left where the card appears on the app main screen.
  • What if the App will not load on my phone?

    If the application will not load on your phone, check your settings to make sure that your mobile device meets the minimum requirements to run the application or change your device settings to allow the downloading of applications. Minimum Requirements.

  • What if I cannot find the App on my phone after I downloaded it from the market?

    Once you have registered and downloaded the application onto your mobile phone you will normally find the service in your applications, games menu, or in an icon that is placed on your screen.

  • How do I add multiple cards to my mobile account?
    1. Tap the "+" next to Cards in the main screen.
    2. Add the Card Detail Information. Tap Add card.
    3. You will be taken back to the main app screen.
  • What if I do not receive texts and on demand (BAL, Help, Stop)?

    1. Confirm the device is set to accept text messages.

    2. If yes, is the service provider blocking your text messages for any reason.

  • Will the Mobile app work on my iPod, iPad or Tablet?

    The iPhone and Android apps will run on your tablet counterparts; however, they are not optimized for viewing on those devices.

  • How do I upgrade the app on my mobile phone?

    Upgrades are automatically handled by the app store. If there is a new version out, your app store will show the new version and you can download the latest version through the store.

  • What if I delete the app from my mobile phone?

    The application can be downloaded again at any time from the iTunes App Store, Google Play, or by going back to the NEFCU website and choosing the appropriate mobile app.

  • Can my mobile services app session time out?

    Yes, for security purposes after 8 minutes of inactivity, the session will expire and you will need to log in again.

  • What if I am still concerned and want to delete my mobile services account?
    1. Tap the Menu Drawer
    2. Tap Settings
    3. Tap Delete Profile
    4. You will receive a message are you sure; you want to delete your profile. The cardholder will tap "Continue"
    5. Once you delete your profile, you will no longer have access to the App.
    6. You will need to re-enroll if you want access to the App.
  • Why did the service report an error?

    If you get an error when you try to use the App there may be a problem with your phone settings.

    1. Service Unavailable error (or web service error) - we recommend that you try again later. Occasionally, we  need to make changes to the service that requires a temporary halt in service.
    2. Network Unavailable error - we recommend that you try again later as you may likely be out of your network coverage.
    3. System Unavailable error- we recommend that you try again later. Network timeouts can be caused by a  number of factors, such as:

      a. High usage of the wireless traffic carrier 
      b. Poor signal strength
      c. Certain older phones with a slower version of GPRS (data service)
  • Can I use multiple mobile devices to access my mobile account?

    Yes, you can use up to 10 mobile devices to access your accounts.

    1. You must successfully enroll with the App then go into your menu drawer and tap Profile, tap Mobile Number, tap Plus sign next Phone numbers.
    2. Add the Phone Number and tap Save.
    3. Tap Confirm.
    4. Tap Continue.
    5. You will be taken to the main app screen.
  • I entered an incorrect email address when enrolling

    If you entered an incorrect email address during enrollment, you'll need to go through the Create Account process again using the correct email address.

  • My Verification Code will not work in the App

    The verification codes that are sent via email are only valid for 30 minutes. If you are outside the 30 minutes, you must resend the verification code via the App.

  • How do I enroll into the Mobile App?
    1. Download NEFCU's Credit Card Manager App from the App Store.
    2. Open the App.
    3. Tap on Create Account.
    4. Accept the Terms and Conditions outlined by the NEFCU. Tap on I Accept.
    5. Enter Full Name, Email Address, Username, and Password. 

      Tap Create Account
      First and Last Name: 50 alphanumeric characters. Allowed Special Characters - Spaces • Period, Dash, Back tick, Tilde, single quote. - ` ~ ' • Must contain at least one letter.

      Username: 7-32 alphanumeric characters. Cannot include special characters and is not case sensitive.
      Password: must be 7-32 Alphanumeric and special characters. The password cannot be ascending or descending sequence (123456789, 987654321) and 1 digit cannot make up over half the password.
       
    6. You will receive a verification email. You will need to enter the code provided in the email on the Verify Email Address Screen.
    7. Tap Continue.