The scammer will contact their victims via phone call, email, or text and pose as someone from an often-well-known business such as Amazon or Norton Anti-Virus. The scammer will generally state that something is wrong with your account or that a charge has been made for something you didn’t purchase. They will request that you contact them immediately to rectify the issue and at that point they may also request access to your device to process a refund. Once they gain access to your device, they ask you to login to your online banking which in the process of doing so they are stealing your login credentials/gaining access to your accounts and account information. Visit the following FTC link for further details: