Wellness Update on COVID-19

On-site at NEFCU

In our ongoing efforts to maintain a healthy environment for our staff and members, we ask that if you are feeling ill to consider using our remote options to conduct your financial business. No matter the department you’re looking to reach, we have staff that can assist your needs. You can request assistance over the phone, via email, or use the chat feature on our website to chat with a Member Service Representative.

For your teller needs, don’t forget about the Remote Deposit Capture feature on our mobile app – it allows you to deposit a paper check via your smart phone or tablet and eliminates the need to wait in line at the branch. Our ATMs are available for your use 24/7, as well as all the features within NEFCUOnline. If you need assistance registering for online banking, please call us at 800.400.8790.

As an organization, NEFCU is also taking steps to maintain a healthy workplace while still meeting member needs. We will be remotely relocating some of our staff to ensure that we stay well and are able to continue serving our members efficiently. These staff relocations will have no impact on our membership. Management continues to monitor information from state health authorities and their recommendations. We will keep members updated as we move forward.

Together, we can maintain a healthy environment as we work through this global issue.

Thank you for your consideration and continued support of your credit union.

Social Distancing

We continue to follow the CDC guidelines and recommendations on how we can help prevent the spread of the virus. Our steps include:

  • Our branches and their ATMs are thoroughly cleaned daily
  • Sanitizing gel and foam stations are available in branches
  • Our employees have been given specific instructions on hand washing and the importance of staying home if they feel ill
  • We have cancelled all business travel for the month of March and will reassess for coming months
  • Any staff member who has traveled to deemed “hot spots” will be required to self-quarantine for 14 days

The CDC recommends putting distance between yourself and others to prevent the potential spread of COVID-19.

We are encouraging staff to maintain a safe distance from each other and members. We appreciate your effort to maintain space, especially while at the teller line.

Branch Updates

GLOBALFOUNDRIES Branch

Due to the impact of COVID-19 on our retail staff, and low levels of activity at this location, we are temporarily suspending in-person services at our GLOBALFOUNDRIES branch effective Monday, March 16. All other full service branches, including the Contact Center, are open during normal business hours.

We will remain closed until further notice.

UVM Medical Center Branch

Due to the impact of COVID-19 on Medical Center operations we have decided to temporarily suspend all in-person services at our UVM Medical Center branch as of Wednesday, March 18.

All other full service branches, including the Contact Center, are open during normal business hours. We do recommend conducting business remotely whenever possible.

We will remain closed until further notice.

Protect Yourself from Scams, Frauds, and Hoaxes related to the COVID-19

Criminals can take advantage of the fear and uncertainty around COVID-19. They can attempt to take money and steal information. 

Scams may be directly related to the COVID-19 virus, but also related scarcity caused by a pandemic, such as a high demand for hand cleaners, masks, disinfectants, and paper products.

Do not respond directly or click on links in messages you receive via text, phone call or email; especially from an unknown or untrusted source and particularly those involving:

  • “Breaking News” stories
  • Promises of new treatments or cures
  • Fraudulent fundraisers to help COVID-19 victims
  • Advertisements for sanitizers, medical supplies or other scarce goods

If you believe you have given your personal NEFCU banking information to an imposter, please call our Contact Center at 800.400.8790 immediately for assistance.

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