NEFCUOnline is a secure, Internet-based service that gives you access to your NEFCU accounts 24 hours a day, 7 days a week. At your convenience, you can access your account history, make transfers and payments, view statements and check images, add an account, manage your finances, and more. Our new features, including direct access to Personal Financial Management software and expanded mobile banking services, are designed to provide you with as many tools as possible to stay connected to your funds.
As always, NEFCU employs state-of-the-art security protocols to protect your account information. With Login Security, you’ll be protected on whatever computer or device you’re using – whether you’re at home or on the go!
If you have a question or have run into an issue with NEFCUOnline, please use this section for answers and solutions. If you don’t find your answer here, please contact us.
No, your information is kept strictly confidential. NEFCUOnline requires a combination of the correct username and corresponding password to access any confidential information at NEFCU. Plus, login is only allowed from the device(s) that you have designated to have access to your account. Unless you share your login information with others and give them physical access to your devices or you opt to grant access to another user through the Shared Access (entitlements) feature, no one but you will be able to access your account information through NEFCUOnline or over the Internet.
Yes, you can use Shared Access (entitlements) to grant account access to designated individuals. As the account holder, you determine which accounts your subuser(s) should see and you choose whether you want them to have “View Only” access or whether you want them to perform certain types of transactions such as internal transfers and bill payments. If you opt to grant access to BillPay, you must set a per transaction limit. Any transactions submitted by a subuser that exceed this limit will require your approval before they process.
To get started, click on “Additional Services” and select “Share Access with Others” from the dropdown menu. This link will take you to the page where you can add subusers, manage their permissions, or revoke access at any time. If you have any pending transaction to approve, they will also be displayed at the top of this page.
Transaction data that appears in NEFCUOnline is refreshed each time NEFCUOnline is loaded. Consequently, there is no account data storage outside NEFCU with NEFCUOnline.
Turbo Tax and FinanceWorks data is stored within Intuit systems. Intuit systems are secured with encryption, perimeter and internal firewalls, screening and filtering routers, intrusion detection, strict authentication, virus protection, and application security. Intuit network architecture is structured so servers that store member information are not directly connected to the Internet.
Additionally, Intuit employs policies and procedures to ensure the highest level of security throughout their organization including physical controls such as retina eye scan authentication for access to their data centers, administrative controls such as clear personnel policies and background checks, and a team of security specialists who provide 24/7 support. In addition, Ernst & Young performs an SSAE 16 Audit (the latest AICPA standard) of Intuit's service controls, and measures their effectiveness. This assessment includes physical facilities as well as Internet operations.As always, some Credit Union employees have access to member financial data by virtue of their role at the Credit Union. However, that access is governed by internal policies and by several layers of security safeguards. In addition, NEFCU security is examined annually by external auditors and by the National Credit Union Administration (NCUA).
In order to access NEFCUOnline from a public computer, including those in NEFCU branches, you will need to have a cell phone or hand held smart device that is capable of receiving a one-time access code via text, automated voice call or email.
After you have verified your identity by correctly entering a one-time access code, you’ll be presented with the option to register the computer. If you are using a trusted device, you can select “Yes, Register this computer.” With a registered device, only a username and password will be required to login securely in the future. If you select “No, This is a public computer,” you will continue to receive the one-time access code challenge on that computer as an additional line of defense to prevent unauthorized access.
All new usernames must meet the following criteria:
In order to transfer funds to non-jointly owned accounts through NEFCUOnline, you’ll need to set up a “Transfer To Association.” Once you have established a Transfer To Association with another member’s account, the member number of that account will appear as a “Transfer To” option in your dropdown menu on the “Account Transfer” screen. You will be able to transfer funds into this account but you will not be able to remove funds, view account balances, or see any other information about the account. These associations are recommended for members who make repeated transfers to friends and family and not intended for one-time transfers. Please be aware that if a transfer is made in error, the funds cannot be returned without the other account holder’s permission.
To set up a Transfer To Association, please stop by any branch or call TeleBranch at 800-400-8790 for assistance. You will need to provide the name, member number, and account type to which you would like to transfer. Your request will be completed within one business day and the member you have asked to be associated with will also be notified that an association has been established from your account to theirs. Either member may request to have an association cancelled at any time by contacting NEFCU.
Alternatively, transfers to other members can still be done on Accountline or through TeleBranch.
If you are experiencing difficulty logging in, you may want to try using another browser. Please refer to our Online Help Index for additional information about configuring your computer system to be compatible with NEFCUOnline. Some of the technical information available here includes: