NEFCUOnline is a secure, Internet-based service that gives you access to your NEFCU accounts 24 hours a day, 7 days a week. At your convenience, you can access your account history, make transfers and payments, view statements and check images, apply for a new account or loan, manage your finances, and more. Our new features, including direct access to Personal Financial Management software and expanded mobile banking services, are designed to provide you with as many tools as possible to stay connected to your funds.
As always, NEFCU employs state-of-the-art security protocols to protect your account information. With our login & security procedures, you’ll be protected on whatever computer or device you’re using – whether you’re at home or on the go!
If you have a question or have run into an issue with NEFCUOnline, please use this section for answers and solutions. If you don’t find your answer here, please contact us.
To get started, call TeleBranch at 802-879-8790 or 800-400-8790 to request a password. A Member Service Representative will be available to assist your from 8 am to 6 pm Mondays through Fridays, or 9 am to 1 pm on Saturdays.
NEFCU has taken many steps to ensure the security of NEFCUOnline. We provide system and transaction security through strong authentication, encryption and digital certification software. Access to your account via NEFCUOnline is only allowed through the devices you have designated to have access to your account. You will be required to use your username and a valid password to access the system. For your protection, NEFCU recommends that you memorize your password and do not write it down (just like an ATM PIN). You should never give your password to anyone or let anyone see you enter your password when you are logging in to NEFCUOnline. In addition, you should change your password periodically and do not use easily identified passwords such as birth dates, years, etc. To better protect you, you will have only a limited number of tries to input the password correctly. If you accidentally become locked out of NEFCUOnline, you will need to call TeleBranch at 800-400-8790 or stop in to one of our branches for assistance.
Transaction data that appears in NEFCUOnline is refreshed each time NEFCUOnline is loaded. Consequently, there is no account data storage outside NEFCU with NEFCUOnline.
Turbo Tax and FinanceWorks data is stored within Digital Insight systems. Digital Insight systems are secured with encryption, perimeter and internal firewalls, screening and filtering routers, intrusion detection, strict authentication, virus protection, and application security. Digital Insight network architecture is structured so servers that store member information are not directly connected to the Internet.
Additionally, Digital Insight employs policies and procedures to ensure the highest level of security throughout their organization including physical controls such as retina eye scan authentication for access to their data centers, administrative controls such as clear personnel policies and background checks, and a team of security specialists who provide 24/7 support. In addition, Ernst & Young performs an SSAE 16 Audit (the latest AICPA standard) of Digital Insight's service controls, and measures their effectiveness. This assessment includes physical facilities as well as Internet operations.
As always, some Credit Union employees have access to member financial data by virtue of their role at the Credit Union. However, that access is governed by internal policies and by several layers of security safeguards. In addition, NEFCU security is examined annually by external auditors and by the National Credit Union Administration (NCUA).
No, your information is kept strictly confidential. NEFCUOnline requires a combination of the correct username and corresponding password to access any confidential information at NEFCU. Plus, login is only allowed from the device(s) that you have designated to have access to your account. Unless you share your login information with others and give them physical access to your devices or you opt to grant access to another user through the Shared Access (entitlements) feature, no one but you will be able to access your account information through NEFCUOnline or over the Internet.
Yes, you can use Shared Access (entitlements) to grant account access to designated individuals. As the account holder, you determine which accounts your subuser(s) should see and you choose whether you want them to have “View Only” access or whether you want them to perform certain types of transactions such as internal transfers and bill payments. If you opt to grant access to BillPay, you must set a per transaction limit. Any transactions submitted by a subuser that exceed this limit will require your approval before they process.
To get started, click on “Additional Services” and select “Share Access with Others” from the dropdown menu. This link will take you to the page where you can add subusers, manage their permissions, or revoke access at any time. If you have any pending transaction to approve, they will also be displayed at the top of this page.
Our login and security procedures protect against online fraud by providing an additional security step beyond your username and password through the use of a one-time access code. You will be prompted to provide up to two phone numbers that can be used to receive access codes via text and/or automated voice message. (If you are unable to receive a code by phone, you can also opt to have the code delivered by email.) Whenever you use an unregistered computer, you’ll be prompted to choose how you want the access code to be sent from any of your previously established options. Access codes are temporary and must be used within 10 minutes or you’ll need to request a new one. When the access code is entered successfully, we’ll be able to confirm your identity and give you immediate access to NEFCUOnline.
After you have verified your identity by correctly entering a one-time access code, you’ll be presented with the option to register the computer. If you are using a trusted device, you can select “Yes, Register this computer.” With a registered device, only a username and password will be required to login securely in the future. If you select “No, This is a public computer,” you will continue to receive the one-time access code challenge on that computer as an additional line of defense to prevent unauthorized access.
In order to access NEFCUOnline from a public computer, including those in NEFCU branches, you will need to have a mobile device that is capable of receiving a one-time access code via text, automated voice call or email.
You can update your login and security options, including username, password and security contacts, by going to NEFCUOnline and clicking on “My Settings” in the upper right hand corner.
At your initial login, you will be prompted to create a username. After that, you can update or edit all your security settings, including username, password and security contacts, by going to NEFCUOnline and clicking on “My Settings” in the upper right hand corner.
All new usernames must meet the following criteria:
At your initial login, you will be prompted to create a password. After that, you can update or edit all your security settings, including username, password and security contacts, by going to NEFCUOnline and clicking on "My Settings" in the upper right hand corner.
All new passwords must meet the following criteria:
If you forget your password, go to the homepage of www.nefcu.com and click on the “Forgot Password?” link in the NEFCUOnline login box. Follow the online instructions to confirm your identity and reset your password.
To better protect you, you will have only a limited number of tries to input your password correctly. If you accidentally become locked out of NEFCUOnline, you will need to call TeleBranch at 800-400-8790 or stop in to one of our branches for assistance.
In order to transfer funds to non-jointly owned accounts through NEFCUOnline, you’ll need to set up a “Transfer To Association.” Once you have established a Transfer To Association with another member’s account, the member number of that account will appear as a “Transfer To” option in your dropdown menu on the “Account Transfer” screen. You will be able to transfer funds into this account but you will not be able to remove funds, view account balances, or see any other information about the account. These associations are recommended for members who make repeated transfers to friends and family and not intended for one-time transfers. Please be aware that if a transfer is made in error, the funds cannot be returned without the other account holder’s permission.
To set up a Transfer To Association, please stop by any branch or call TeleBranch at 800-400-8790 for assistance. You will need to provide the name, member number, and account type to which you would like to transfer. Your request will be completed within one business day and the member you have asked to be associated with will also be notified that an association has been established from your account to theirs. Either member may request to have an association cancelled at any time by contacting NEFCU.
Alternatively, transfers to other members can still be done on Accountline or through TeleBranch.
Yes, you can set up scheduled transfers to pay your Visa. If you also have autopay set up for Visa, the scheduled transfer will affect the autopay as follows:
If you are set up to pay Ending Balance on Statement, and you make a scheduled transfer to pay the previous month's balance prior to the time autopay occurs (two days before the due date), no autopay payment will be deducted. If the scheduled transfer is made after autopay is run, you will have paid the balance twice.
If you are set up to pay Minimum Payment Due, and you make a scheduled transfer prior to the time autopay occurs (two days before the due date), the amount of your transfer will be deducted from the autopay amount. (Example - minimum payment is $75, you schedule a transfer of $50 prior to the time autopay occurs, then autopay will only deduct $25.)
If you are set up to pay a Fixed Amount, and you make a scheduled transfer which is less than the full balance on the card prior to the time autopay occurs (two days before the due date), autopay will occur and deduct the full fixed autopay. (Example - you schedule a transfer of $250, your autopay is set for $500. If your balance is greater than $250, the full payment of $500 will still be deducted by autopay).
Note: Autopay allows special options, such as always paying the minimum, or always paying the full balance. If you wish to set up autopay for Visa, call TeleBranch at 800-400-8790.
Scheduled transfers or AutoPays set up prior to October 21, 2011 will not appear on NEFCUOnline but will continue to process as scheduled. To modify these transactions, you will need to call TeleBranch at 800-400-8790 or stop in to one of our branches for assistance.
To view scheduled transfers initiated on NEFCUOnline, go to the “Scheduled Transfers Summary” screen by clicking on "Move Money" and selecting "Schedule a transfer".
Through NEFCUOnline, you are not able to edit or delete a scheduled transfer that was set up by you or the Credit Union prior to October 21, 2011. To modify these transactions, you will need to call TeleBranch at 800-400-8790 or stop in to one of our branches for assistance.
If you are experiencing technical issues with NEFCUOnline, please review our system requirements and refer to the troubleshooting section below for some suggestions to improve compatibility. If you choose to use an operating system or browser that has not been optimized for NEFCUOnline, you may not be able to take full advantage of all the features. If you need further assistance, please contact us.
The minimum computer hardware and software requirements to participate in NEFCUOnline are:
If you are experiencing difficulty logging in, you may want to try using another browser. Please refer to our Online Help Index for additional information about configuring your computer system to be compatible with NEFCUOnline. Some of the technical information available here includes: