Careers

Consumer Loan Officer
141 Harvest Lane, Williston, VT

Hours: Monday - Friday, 8:30am - 5:00pm, position may require work outside normal hours

Job Category: Consumer Lending

Description:

Position Description:

The Consumer Loan Officer underwrites consumer loan applications received by the company.  This position screens consumer application packages to determine acceptability of the credit request based on the organizations predetermined lending guidelines.  

 

Specific Duties Include:

  • Ensure that each approved application meets the company’s lending standards.  The loan officer will approve loans within the limits of a pre-approved lending authority.  
  • Underwrite, in accordance to policy and regulation, direct consumer loans, indirect consumer loans and small business loans.  
  • Maintain knowledge of the direct and indirect lending market by obtaining and reviewing competitor program information as needed.
  • Review completed loan packages as they are received from dealers to determine that the package complies with the company’s original approval prior to funding. 

 

Qualifications:

  • High School degree or equivalent required
  • Three years or more of similar or related experience, including preparatory experience.
  • Demonstrated customer service skills including courtesy and tack in all internal and external communications.

 

E.O.E

Lending Trainer (Consumer Lending)
141 Harvest Lane, Williston, VT

Hours: Normal hours are: 8:30am - 5:00pm, Monday - Friday

Job Category: Consumer Lending

Description:

Position description:

This position is responsible for hands-on training of new- hire and existing lending staff. The trainer will work in conjunction with the Lending Managers, Lending Supervisors and the Learning Development Specialist to identify training needs and to develop and teach an appropriate and effective curriculum. The Lending Trainer will be required to utilize a variety of delivery methods, including web-based, video and instructor led. This role will assist in evaluating the effectiveness of training programs and employee performance upon completion of training modules through on the job observation and feedback.

 

 

Specific duties include:

  • Position Specific Training – Works with supervisors to identify position specific training. Develops and / or modifies training materials. Delivers position specific training to new hire in a one on one or small group Reviews progress and additional areas of development.
  • Member Service – Deliver training to lending staff on the philosophy of Member Relationship Development (MRD)
  • Product Training - Ensure staff can comfortably & knowledgably discuss lending products, features and appropriate fit for member-based needs, desires and interest. To include mortgage and consumer loans as well as high level understanding of retail products.
  • Technical/Procedural Knowledge - Regularly reviews curriculum and lending procedures and notifies Learning & Development Specialist of necessary curriculum updates. Works with lending supervisors and managers to identify other areas for curriculum development. Provides supervisors with progress reports for staff during training. Responsible for managing attendance and marking completions and participation.
  • Basic Lending Training - Develops & Delivers curriculum to all new hire lending staff and lending staff with less than two years lending experience. Includes overview of mortgage and consumer lending, applicable regulations, general overview of various lending position/functions and the role various third parties play in the overall lending ecosystem.
  • System Training - Develop and administer training to staff on the various lending systems, including Meridian Link, Mortgage Bot, Point of Sale On-Boarding systems, Phoenix EFE. Where appropriate other departmental systems.
  • Employee Support & Development - Conducts both formal and informal observations of staff and provides feedback to employee and supervisors. Conducts post-training assessments by observing trainees in their work location and through discussions with supervisors.

Qualifications:

  • A two-year college degree or completion of a specialized course of sturdy at a business or trade school equivalent to approximately 64 credit hours.
  • A minimum of three years of similar or related experience, including preparatory experience.
  • Strong interpersonal skills and technical savvy required for success.

 

 

 

EOE

Lending Trainer (Mortgage Department)
88 Technology Park Way, South Burlington, VT

Hours: Normal hours are: 8:30am - 5:00pm, Monday - Friday

Job Category: Mortgage Lending

Description:

Position description:

This position is responsible for hands-on training of new- hire and existing lending staff. The trainer will work in conjunction with the Lending Managers, Lending Supervisors and the Learning Development Specialist to identify training needs and to develop and teach an appropriate and effective curriculum. The Lending Trainer will be required to utilize a variety of delivery methods, including web-based, video and instructor led. This role will assist in evaluating the effectiveness of training programs and employee performance upon completion of training modules through on the job observation and feedback.

 

 

Specific duties include:

  • Position Specific Training – Works with supervisors to identify position specific training. Develops and / or modifies training materials. Delivers position specific training to new hire in a one on one or small group Reviews progress and additional areas of development.
  • Member Service – Deliver training to lending staff on the philosophy of Member Relationship Development (MRD)
  • Product Training - Ensure staff can comfortably & knowledgably discuss lending products, features and appropriate fit for member-based needs, desires and interest. To include mortgage and consumer loans as well as high level understanding of retail products.
  • Technical/Procedural Knowledge - Regularly reviews curriculum and lending procedures and notifies Learning & Development Specialist of necessary curriculum updates. Works with lending supervisors and managers to identify other areas for curriculum development. Provides supervisors with progress reports for staff during training. Responsible for managing attendance and marking completions and participation.
  • Basic Lending Training - Develops & Delivers curriculum to all new hire lending staff and lending staff with less than two years lending experience. Includes overview of mortgage and consumer lending, applicable regulations, general overview of various lending position/functions and the role various third parties play in the overall lending ecosystem.
  • System Training - Develop and administer training to staff on the various lending systems, including Meridian Link, Mortgage Bot, Point of Sale On-Boarding systems, Phoenix EFE. Where appropriate other departmental systems.
  • Employee Support & Development - Conducts both formal and informal observations of staff and provides feedback to employee and supervisors. Conducts post-training assessments by observing trainees in their work location and through discussions with supervisors.

Qualifications:

  • A two-year college degree or completion of a specialized course of sturdy at a business or trade school equivalent to approximately 64 credit hours.
  • A minimum of three years of similar or related experience, including preparatory experience.
  • Strong interpersonal skills and technical savvy required for success.

 

 

 

EOE

Saturday/Summer Teller
141 Harvest Lane in Williston, VT

Hours: During the School Year Saturday 8:45-1:15, During the Summer: 40 hours a week with Saturday included and one weekday off.

Job Category: Retail

Description:

Saturday/Seasonal Teller 

Chittenden County 

Who are we:  New England Federal Credit Union, Vermont’s largest Credit Union is a growing organization committed to excellence in service, convenience, and simplicity. NEFCU offers a stable, supportive, high-standards work environment, where employees are treated as key stakeholders.  

Hours:

  • School year =  Saturdays 8:45-1:15

            *AND*

  • Summer =  Full-time (40 hours per week) with Saturday included and one day off during the week 

 

Overview:  New England Federal Credit Union is looking for people who are enthusiastic, friendly, helpful, and reliable to provide exceptional customer service handling teller transactions at our branch locations. You will be part of a team and organization committed to excellence and building relationships with our members. This is a great opportunity for college students or anyone interested in working in a professional work environment while earning some extra money. During the school year, you will work at our Harvest Lane Branch or St. Albans Branch on Saturdays and during the summer you will work full-time at any of our six branch locations in Chittenden County or our St. Albans Branch.  

 

What we are looking for:  Qualified candidates must project a friendly and personable demeanor; have effective communication skills and attention to detail; be accurate and knowledgeable with computers.  Cash handling and customer service experience required.

Member Service Representative
141 Harvest Lane, Williston, VT

Hours: 40-hour work week, between the hours of 8am-56pm Monday-Friday, including one Saturday a month 9am-1pm at either the Williston or St. Albans branch.

Job Category: Retail

Description:

Position description: 

The Member Service Representative’s (MSR’s) role is to build member relationships by initiating questions to understand the member’s financial needs and assist in providing solutions to their requests in a friendly and accurate manner.

 

  

Specific duties include:

  • Engage members through active dialogue and listening, to uncover unexpressed financial goals and objectives. 
  • Actively promotes, demonstrates, and educates members on services that member is not using when fit and need have been identified.
  • Open new memberships, accounts, loans, and services within established guidelines.
  • Support a variety of branch functions including the Teller role.
  • Understanding basic features of all products and services that the credit union offers and frame how these may benefit members.

 

 Qualifications:

  • High School degree or GED required
  • Exceptional interpersonal skills and excellent verbal and written communication
  • Accurate cash handling skills
  • Strong attention to detail, ability to multi-task and problem solve
  • Proficiency with personal computers

 

 

 

E.O.E.

Teller I
141 Harvest Lane, Williston, VT

Hours: 40 hours a week. Branch Hours: Monday-Friday, 8am-6pm and Saturday 9am-1pm. Position requires a rotating Saturday at least one per month. Saturdays are worked at our Harvest Lane (Williston) or St. Albans branches.

Job Category: Retail

Description:

Position description:

Provides efficient, accurate, and polite service to members and follows policies and procedures while conducting transactions such as deposits and withdrawals.  Establishes and maintains effective member relationships by anticipating member needs and providing service that is above the members expectations.  Demonstrates personal commitment to continuously develop technical skills needed to conduct member transactions. Demonstrates empathy for member’s needs and refers members to member service staff when a financial need is discovered.

 

Specific duties include:

  • Deposit and Cash Coin Slips for Member; Redeem Visa Points for members in Springboard and Phoenix; Input Savings Bond transaction; Perform general payment application to Loan Account; Process/Pay off auto and personal loans; Process cash deposits with U.S. Currency only; Deposit Checks & Specialty Checks with guidance and assistance from other Tellers, as needed.
  • Cash checks with guidance & assistance from experienced Tellers; Exchange foreign currency with guidance & assistance from experienced Tellers; Process Cash Advance withdrawal transaction for member; Process Line of Credit (LOC) Advance withdrawal transaction for member; Perform Cash/Currency Exchange; Run as a transaction (any amount); Conduct NON-Member Transactions; NEFCU Check (“on-us” check); Cash Advance for non-NEFCU Visa; Saving Bond redemption; Input of transaction
  • Balance own drawer with minimal assistance; Balance checks with minimal assistance

Qualifications:

  • Must be at least 18 years of age. High School Diploma, GED, or equivalent
  • Travel to other branches in Chittenden and Franklin County may be required
  • Previous cash handling and customer service experience.
  • Strong attention to detail, trustworthiness, reliable, dependable, interpersonal savvy are all highly desired

 

E.O.E

Member Service Representative I
Pearl Street, Essex Junction

Hours: 40-hour work week; branch hours Monday – Thursday 8:30 am - 5:00 pm Friday 8:30 am - 6:00 pm and Saturday rotation

Job Category: Retail

Description:

This role is to build member relationships by initiating questions to understand the member’s financial needs and assist in providing solutions to their requests in a friendly and accurate manner.

Specific duties include:

  • Engage members through active dialogue and listening, to uncover unexpressed financial goals and objectives.
  • Actively promotes, demonstrates and educates members on services that member is not using when fit and need have been identified.
  • Open new memberships, accounts, loans, and services within established guidelines.
  • Support a variety of branch functions to including Teller role
  • Understanding basic features of all products and services that the credit union offers and frame how these may benefit members.

Qualifications:

  • High School degree or GED required
  • Exceptional interpersonal skills and excellent verbal and written communication
  • Accurate cash handling skills
  • Strong attention to detail, ability to multi-task and problem solve
  • Proficiency with personal computers

EOE

Contact Center Representative
88 Technology Park Way, South Burlington, VT

Hours: NEFCU’s Contact Center is open Monday-Friday from 8:00 a.m. to 6:00 p.m. and Saturdays from 9:00 a.m. to 1:00 p.m. We’re looking for an out-going, curious, and dedicated person who’s interested in working full-time (40 hours) within that framework. Whether you’re looking for a set schedule or would prefer something a bit out of the box to fit around family or school obligations, reach out to the winner of theSeven Daysie’s "Best Bank/Credit Union" every year since 2012 and become part of our awesome team!

Job Category: Retail

Description:

Position description:

This position provides direct services and support to our members within a fast-paced call center environment.  This role answers questions and provides superior customer service to our members regarding NEFCU products and services. 

 Specific duties include: 

  • Manage high volume of calls exercising superior customer service and upholding established response standard
  • Respond accurately and timely to member initiated questions and problems
  • Uncover member unmet needs and goals through dialogue based engagements and providing appropriate solutions
  • Solve problems and investigate a wide variety of issues and requests that may include gathering additional information and working with other support staff.
  • Knowledge of NEFCU products and services
  • Report trending issues to management based on member comments

 

  Qualifications:

  • Previous customer service experience; preferable in a fast-paced call center environment
  • Ability to manage multiple priorities timely with accuracy
  • Strong attention to detail
  • Superior customer service skills and communication skills
  • Proficiency with computers

 

 

EOE

Mortgage Loan Processor
88 Technology Park Way, South Burlington, VT

Hours: Monday - Friday, 8:30am - 5:00pm

Job Category: Mortgage Operations

Description:

Position: Mortgage Loan Processor 

Hours:  Monday-Friday 8:30 am – 5:00 pm

Location: 88 Technology Park Way, S. Burlington, VT 

  

Position description:

The Mortgage Loan Processor is responsible for obtaining the necessary information to process and complete mortgage loan files. The role verifies all documentation for accuracy and completeness while ensuring that the documents are prepared and finalized in compliance with policies and procedures.

 

 Specific duties include:  

  • Processes and prepares closing packages for mortgage loans.

  • Schedules closings and provides the closing attorney with a finalized closing packet within a timely manner.

  • Responsible for the disbursement of mortgage loans utilizing current mortgage loan software.  

  • Prepares loan filings for underwriting.

  • Sends disclosures and tracks third party services.

  • Requests and tracks receipt of loan conditions.

  • Tracks pipeline to efficiently manage rate lock expiration date, appraisal turn time, finance contingency dates and projected closing dates.

  • Communicates effectively with the member and mortgage personnel throughout the mortgage process within a timely and accurate fashion.

  • Provides back up the Mortgage Loan Phone Group by answering incoming mortgage calls, responding to inquiries and scheduling appointments for lenders.

  • Communicates effectively with the member throughout the mortgage loan process.

   

Qualifications: 

  • High School degree or equivalent.

  • Previous mortgage lending/processing experience and knowledge of mortgage lending regulations preferred.

  • Proficiency in Microsoft Excel and Word; working knowledge with loan origination and serving software desired.

  • Strong attention to detail, data-entry accuracy and excellent interpersonal, verbal and written skills.

  • Excellent organizational, listening and decision-making skills; strong customer service expertise.

 

 

 

E.O.E

Member Service Representative I
UVM Medical Center, Main Campus

Hours: 40-hour work week, between the hours of 7:30am-4pm Monday-Friday

Job Category: Retail

Description:

Position description: 

The Member Service Representative’s (MSR’s) role is to build member relationships by initiating questions to understand the member’s financial needs and assist in providing solutions to their requests in a friendly and accurate manner.

  

Specific duties include:

  • Engage members through active dialogue and listening, to uncover unexpressed financial goals and objectives. 
  • Actively promotes, demonstrates, and educates members on services that member is not using when fit and need have been identified.
  • Open new memberships, accounts, loans, and services within established guidelines.
  • Support a variety of branch functions including the Teller role.
  • Understanding basic features of all products and services that the credit union offers and frame how these may benefit members.

 

 Qualifications:

  • Exceptional interpersonal skills and excellent verbal and written communication
  • Accurate cash handling skills
  • Strong attention to detail, ability to multi-task and problem solve
  • Proficiency with personal computers

 

 

 

E.O.E.

Business Intelligence Analyst
88 Technology Park Way, South Burlington, VT

Hours: Monday - Friday, 8:30am - 5:00pm

Job Category: Information Technology

Description:

Position description:

Combines advanced mathematical, statistical, analytical, and data mining expertise, knowledge of the financial industry, and programming skills to research, collect, analyze, and interpret large data sets from internal and external sources to develop data-driven solutions to difficult business challenges. Integrates and prepares large, varied data sets, architects specialized data and computing environments and communicates results in a way that can be easily understood by business counterparts.

 

Specific duties include:

  • Leads discovery process with stakeholders to identify business requirements and expected outcome of analyses. Collaborates with internal clients to leverage knowledge of the business, credit union operations, and best practices to provide strategic decision support, typically through data extraction and interpretation.
  • Determines the most appropriate analytical approaches, computing techniques, and data sources to translate business requirements into information delivery. Provides critical feedback and recommendations for process improvements with emphasis on reusability, automation and reconciliation.
  • Integrates various disparate data sources across multiple systems and database Determines the appropriate software tools based on the goals of the assignment.
  • Designs, Implements and Supports Business Intelligence Reporting/Dashboards to support organizational requirements.
  • Designs and creates processes, procedures and recommends policies to be followed in support of organizational initiatives.

Qualifications:

  • BA/BS degree in mathematics, statistics, business, or finance and/or other related program.
  • Five years of similar or related experience, including preparatory experience.
  • Working knowledge of web-based development required (e.g. may include any of Javascript, PHP, ASP, ColdFusion, Visual Basic, etc.)
  • Working knowledge of basic algebraic and financial equations and formulas
  • Working knowledge of Microsoft Office macros (or Visual Basic)

 

EOE

Consumer Loan Processor
88 Technology Park Way, South Burlington, VT

Hours: Monday - Friday, 8:30am - 5:00pm, position may require work outside normal hours to include Saturday's

Job Category: Consumer Lending

Description:

 

Position Description:

The Consumer Loan Processor supports the consumer loan originator function and will be responsible for consumer loan applications to ensure timely processing and closing of loans.  This support includes processing, preparing, closing, funding of consumer loans for the branch and performing post-closing quality control review of closed consumer loan files.

Specific Duties Include:

  • Responsible for timely and accurate processing, closing and disbursing of consumer loans utilizing current consumer loan software, Credit Union loan policies and procedures.  
  • Ensures all consumer loan files are originated, processed and closed in conformance with established business process by utilizing a formal post-closing review process.
  • Acts as a resource to branch staff on all processing and closing procedures.
  • Trains branch staff on pertinent aspects of the closing and funding procedures.
  • Participates in NEFCU’s - Member Relationship Development, a program that assists in detecting member’s unidentified financial needs.
  • Supports Credit Administration with timely review of residential property appraisals as necessary and back-up post-closing review of consumer real estate loans.
  • May originate overflow consumer loan applications or may obtain lending authority on a graduated basis.

 

Qualifications:

  • Knowledge of Federal lending regulations and Credit Union policies preferred.
  • Strong attention to detail, organizational, analytical and time management skills.
  • Strong written and oral communication skills.
  • Exceptional customer service and conflict resolution skills.

 

E.O.E

Mortgage Loan Assistant
141 Harvest Lane, Williston, VT

Hours: Monday - Friday, 8:30am - 5:00pm, position may require work outside normal hours

Job Category: Mortgage Lending

Description:

Position: Mortgage Loan Assistant

Location: 141 Harvest Lane, Williston, VT

Hours: 40 hour work week: Monday – Friday 8:30am-5:00pm, hours may be adjusted as member needs require.

 ​​​​​​​

Position Description:

The Mortgage Loan Assistant provides direct mortgage services and supports the Mortgage Loan Originators by providing administrative service throughout the mortgage loan process. This position will be responsible for taking an answering all incoming calls for the team and providing support to our membership within NEFCU retail service hours of 8AM to 6PM. The hours of work for this position are subject to service delivery requirements within this timeframe and may also include overtime.

 

Specific duties include:

  • Manages the mortgage loan application pipeline in conjunction with mortgage loan officers to achieve maximum efficiency and member/Realtor satisfaction.
  • Manages daily phone and e-mail volume in a timely manner providing borrowers with accurate information, scheduling quality appointments, and ensuring borrowers are prepared for their appointments.
  • Tracks receipt of loan conditions to give Realtor status updates for appraisal contingency, financing contingency and closing date.
  • Provides exceptional customer service and effective communication to Realtors throughout purchase process.
  • Supports the Mortgage Loan Officers system updates, sets tolerances for LE and re-disclosing the Loan Estimate as required.
  • Participates in active dialogue and listening to understand member’s overall financial goals or objectives to present specific products and service solutions to meet their individual needs.

 

Qualifications: 

  • High school diploma or equivalent required.
  • Direct experience within mortgage arena preferred.
  • Minimum of one year of similar or related experience, including preparatory experience
  • Excellent interpersonal and listening skills along with strong verbal and written communications. 
  • Ability to prioritize various demands in a fast-paced environment

 

E.O.E.

Inside Mortgage Loan Originator
265 Tuckers Way, St. Albans, VT

Hours: Monday - Friday, 8:30am - 5:00pm, position may require work outside normal hours to include Saturday's

Job Category: Mortgage Lending

Description:

Position: Inside Mortgage Loan Originator

Location: 141 Harvest lane in Williston, VT

Hours: Monday - Friday 8:30am-5:00pm plus days/hours outside schedule

Position Description:

A Mortgage Loan Originator is responsible for originating quality refinance mortgage loans which provide value to the organization while delivering high quality service to our member.

Specific duties include:

  • Originate large volume mortgage loans primarily refinances, and unassigned online applications     in addition to overflow from production, as needed.
  • Predominant form of communication with members will be phone and email with a goal of expediting the application process while continuing focus on member service.  Realtor and other forms of third-party outreach will not be a focus of the position.
  • Ensure that members are being provided quality mortgage loans which meet their financial needs.
  • Participates in active dialogue and listening to uncover member's unexpressed financial goals and objectives while actively engaging members in using our products and services.
  • Monitors market conditions to keep the department competitive in service, rates, products and efficiencies
  • Provides exceptional customer service and effective communication with members and professional referral sources via phone and email.
  • Provide assistance and support to Mortgage Underwriters, Processors and Assistants as needed.
  • Stays up to date with new products and programs within the mortgage industry.

 

Qualifications:

  • High school diploma or equivalent and equivalent work experience within mortgage arena.
  • Knowledge of Secondary Market Guidelines, Federal Lending Regulations and Credit Union                    Policies, VHFA, FHA, VA, RD and Mortgage Insurance.
  • Excellent interpersonal and listening skills along with strong verbal, phone and written communications.
  • Ability to prioritize various demands in a fast-paced environment.
  • Strong attention to detail, effective organizational ability and sound decision-making skills.
  • Proficiency with computers.
  • Ability to work substantial overtime and weekends as volume requires

 

E.O.E