Careers at NEFCU

"When speaking to others about my job, I always tell them what a great place the credit union is to work. I can say this from the experiences I have had at NEFCU of being treated with respect and being acknowledged for the work I do here. - NEFCU Staff Member

NEFCU invites every staff member to assume the role of "Stakeholder". Our ability to continue to exceed the expectations of our members is entirely dependent on the dedication, competency and morale of those who choose to work here.

Interested in a great paying part-time or full-time job, working for a local financial services firm with an excellent reputation for price, service and simplicity? 

ATM Mail Courier

88 Technology Park Way, South Burlington, VT

Hours: Part Time: position scheduled for Monday, Tuesday, and every other Wednesday, 7am-4pm

Job Category: Mail Service


Position Description: this position is responsible for the operation of the mailroom, servicing ATM’s and the safe operation of company vehicles. Travel is generally limited to within Chittenden County. Specific Duties Include: • Perform daily settlement and restock ATM’s with supplies. Return depostits to ATM Group for processing. • On a daily basis: pick-up, sort and deliver incoming U.S. mail, interoffice mail, and interoffice supplies to local branches while maintain standards for confidentiality. • Process all Credit Union outgoing mail and deliver to Williston Post Office. • May be scheduled to assist ATM Group with daily cash replenishment/count of ATM • Maintain company vehicles in good running condition and appearance. Qualifications: • High School Diploma, or equivalent • Must be able to lift 50 lbs. • Must have valid driver’s license and be able to drive in all weather conditions. E.O.E.

Mortgage Loan Assistant

141 Harvest Lane location in Williston (first six months at 88 Technology Park in South Burlington)

Hours: Normal work hours are: 8:30am - 5:00pm, Monday - Friday

Job Category: Mortgage Lending


Position Description: Mortgage Loan Assistant will support the Mortgage Loan Originators by providing administrative service throughout the mortgage loan process. This position will be responsible for taking and answering all incoming calls for the team. Specific duties include: •Manages the mortgage loan application pipeline in conjunction with Mortgage Loan Originators to achieve maximum efficiency and member/Realtor satisfaction. •Handles daily phone and e-mail volume in a timely manner providing borrowers with accurate information, schedules appointments, prepares borrower for information and documentation that will be required. •Tracks receipt of loan conditions to give Realtor status updates for appraisal contingency, financing contingency and closing date. •Provides exceptional customer service and effective communication to Realtors throughout purchase process. •Supports the Mortgage Loan Originators' system updates, sets tolerances for LE and re-disclosing the Loan Estimate as required. •Participates in active dialogue and listening to understand member’s overall financial goals or objectives to present specific products and service solutions to meet their individual needs. Qualifications: •High school diploma or equivalent required. •Direct experience within mortgage arena preferred. •Basic consumer or mortgage lending knowledge preferred •Excellent interpersonal and listening skills along with strong verbal and written communications. •Ability to prioritize various demands in a fast-paced environment •Strong attention to detail, effective organizational ability and sound decision-making skills. E.O.E.

Member Service Representative III

Chittenden County

Hours: 40-hour work week between the hours of: 8am-6pm, Monday – Friday and one Saturday a month 9am-1pm.

Job Category: Retail


Position description: Provides efficient, accurate, and polite service to members and follows policies and procedures while speaking with members about their financial needs. Uncovers member financial goals through discovery conversations, while demonstrating empathy for members’ needs and referring members to specialist when member need is discovered that requires specialized assistance. Shows an understanding of how the Credit Union operates and makes decisions with the Credit Union’s best interests in mind. Seeks out opportunities to increase knowledge and skills and is open to accepting assignments that broaden capabilities. Acts as a resource for tellers and other MSRs in handling more complex member issues and lending duties. Specific duties include: • Work with members to uncover their needs and financial goals by having effective discovery conversations. Track member engagements and conversations by using the Member Engagement Tracking Tool correctly and consistently. Build lasting relationships with members by gaining their trust through meeting our commitments, showing empathy, and building rapport. • Continue to assist members with increasingly complex and difficult account issues with little to no assistance from senior staff, with a focus on Digital Products. Understand and able to work with Advanced Entity accounts, IRAs, CDs, Visa, Personal and Auto Loans. • Provide member with navigational assistance for online banking and mobile app, assist with seminar registration, updating account security as needed. • Act as a resource and explain the process of all loan applications. Assist manager and senior branch staff with end of day procedures. • Understand features of all products and services that the credit union offers and frame how these may benefit members. Qualifications: • High School Diploma, GED, or equivalent • Previous customer service experience • Financial industry experience preferred • Member focus, builds trust, judgement, initiative, interpersonal and technical savvy highly desirable. EOE

Interested candidates should apply via by clicking on “Apply for this Position” (see above) to start the online application process. When you apply, please submit an up to date resume and a cover letter explaining your interest in the position. Applications without all requested components will be considered incomplete. 

Mail to: NEFCU, Human Resources, P.O. Box 527, Williston, VT 05495-5027.    

New England Federal Credit Union offers generous medical and dental insurance coverage to its employees, as well as a subsidized medical insurance opt-out provision for those who choose not to enroll. In addition, we offer a 401K employer matching benefit, plus an annual bonus plan of up to 6% per year. You’ll also be working for a trusted, local financial institution that received the Seven Days Daysie Award for the Best Bank/Credit Union for more than three years in a row!

Current benefits for regular staff include:

  • annual vacation and 12 paid holidays
  • medical and dental insurance for staff and their families
    (subsidized medical insurance opt-out provision for those who choose not to enroll)
  • life insurance, long and short term disability protection
  • tuition reimbursement (6 credits annually for full time)
  • student debt reimbursement
  • sick & personal time
  • 401k employer match
  • reduced rates on products and services
  • annual gainshare bonus plan (annual bonus plan of up to 6% per year)
  • staff & family EAP
  • subsidized gym memberships
  • birthday and Thanksgiving gifts
  • wellness seminars
  • smoking & weight loss incentives
  • We really do share success!

NEFCU is an equal opportunity employer.

Orientation Period for New NEFCU Employees

NEFCU has an orientation period for all new employees joining the company. New employees are subject to a standard 90-day orientation period. The orientation period is a period of time devoted to the evaluation of the employee in the new position. It is also a time for the employee to assess her or his aptitude and interest in the job.

NEFCU Business Casual Dress Code

We expect our employees to dress appropriately in business casual attire. Our goal is to provide a workplace that is professional, contemporary, and inclusive for all. Employees are expected to demonstrate good judgment and taste when selecting clothes to wear to work. All employees are expected to dress like they are going to interact with members, regardless of job title, function or office location. As a rule, clothing intended for the beach, yard work, dance clubs, exercising or sports activities are not appropriate for the workplace. If any of NEFCU’s dress code policies cause concerns based upon religion, disability or any other legally protected class, please contact a member of the Human Resources team to discuss and request an appropriate accommodation. Employees in violation of our dress code will be addressed individually and may be sent home to change, in which case time away from work will not be paid. Repeatedly disregarding the dress code will result in documented disciplinary actions.

Head to Toe – Contemporary, Business Casual Dress Code Guidelines

Hats are prohibited while at work. Headbands should be conservative in size and color.

Hair should be clean and styled. Hair coloring and highlights should be limited to colors naturally occurring such as brown, black, blonde, or red. Colors not naturally occurring, such as green, blue or pink, are not acceptable.

Visibility of body art, including tattoos and piercings, should be limited in nature. Excessive tattoos should be covered and facial and dermal piercings need to be removed while at work.

Shoes are expected to be clean and professional. Flip flops, sneakers, winter boots or rain boots are prohibited.

Leggings are only permitted when worn with a long, tunic style top or dress. Jeans are only permitted on special occasions during NEFCU sponsored “denim days”. Shorts are not permitted.

Clothing should be neat, clean, pressed and in good condition. Tight clothing or clothing that is too revealing is prohibited. Clothing should be free of words, terms, or graphics. Mainstream brand logos are generally acceptable.

Sweatshirts, sweatpants, wind or exercise pants are not appropriate. Cargo pants (pants with pockets on the sides of legs or pants which can be zipped off to become shorts) are not acceptable. T-shirts, tank tops, halter tops, midriff tops, or spaghetti straps should not be worn.

Dress and skirt length should be no more than two inches above the knee when standing.

Any NEFCU logo wear is generally accepted.