Careers at NEFCU

New England Federal Credit Union/VSECU offers satisfying work opportunities and we believe our employees are the biggest asset to our success. Our competitive compensation and solid benefits package that starts on date of hire make our organization one to grow with! Build your career within an organization that stands behind its employees and their values. Grow with us and be part of a community. NEFCU/VSECU is an Equal Opportunity Employer.

Position Description:

The HR Program Manager ensures that human resource programs support the long-term goals of the credit union. This position performs professional work of considerable difficulty overseeing a range of administrative functions related to human resource development, team development, skill development and partnership with peers and vendors. This position also conducts regular HR training. It is a flexible position available to help and partner with all HR disciplines.

Specific duties include:

• Plans, directs and administers human resource programs.
• Writes and revises job specifications and documents.
• Develops HR training programs, selects vendors and teaches courses.
• Researches, analyzes data and prepares monthly reports on HR trends, and proposes new HR project and program suggestions. 
• Reports on current program goals and progress.
• Reviews and updates program policies, guidelines and procedures.
• Partners with department heads, managers and staff on team member needs, program participation, and recommending available talent development programs.
• Performs need assessment discussions.
• Partners with all aspects of HR including talent acquisition, benefits planning/support, technology support and talent development.
• Use MS office skills and internet sourcing skills for developing presentations and program offerings.
• Performs other related tasks as assigned. 

Skills and Qualifications: 

• Bachelor's degree and ten years of business experience, including human resource or related experience; or any combination of education, training and experience that demonstrates the ability to perform the duties of the position.
• SHRM Certified Professional (SHRM-CP) or SHRM Senior Certified Professional (SHRM-SCP) credential preferred.
• Excellent verbal and written communication skills. 
• Considerable knowledge of principles and practices of human resource management, dynamics of employee development and professional growth, and training program design and presentation.
• Working knowledge of state and federal labor laws and regulations.
• Ability to compose and present comprehensive reports.
• Ability to plan, organize and present training activities to diverse employee groups.
• Excellent organizational skills and mindfulness.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and critical thinking skills.

E.O.E

New England Federal Credit Union/VSECU offers satisfying work opportunities and we believe our employees are the biggest asset to our success. Our competitive compensation and solid benefits package that starts on date of hire make our organization one to grow with! Build your career within an organization that stands behind its employees and their values. Grow with us and be part of a community. NEFCU/VSECU is an Equal Opportunity Employer.

Position Description:

The Human Resources Business Partner (HRBP) supports various business functions of our organization. This highly collaborative position will provide strategic HR advisory to Senior Leaders, mid-level managers and associates resulting in comprehensive human capital initiatives and programs to support and promote successful outcomes for the business. The position has a measurable impact on the success of the teams through providing human capital support, programs, and consultation.

Specific duties include:

• Build and maintain partnerships to foster trust and accountability with all stakeholders.
• Coach senior leaders and managers on how to improve their individual leadership skills.
• Create and deliver on complex initiatives including those that are cross-functional and have broad impact.
• Review and analyze complex, multi-faceted, and long-term business challenges that require in-depth evaluation of multiple factors including intangibles or unprecedented factors.
• Provide forward looking, prescriptive human resources-based consultation, resulting in comprehensive human capital support for a complex business or function.
• Use understanding of business and enterprise goals to identify needs, opportunities, solutions, and risks relating to human resources programs and services, workforce productivity and engagement, organizational design and performance, talent management, and diversity and inclusion.
• Assess and consult on the impact of human capital strategies, approach, class, and program offerings, make recommendations for adjustments or enhancements, and ensure execution of the human capital plan to achieve business and risk objectives.
• Partner with executive and more experienced leaders to anticipate opportunities to influence and lead change that will improve individual, team, and enterprise performance.
• Embrace the Human Resources Operating Model by proactively and effectively collaborating with internal partners to positively influence outcomes.
• Leverage program offering across the organization.
• Collaborate with peers to deliver to the organization.

Skills and Qualifications: 

• Ability to effectively partner and influence at every level.
• Knowledge and understanding of organizational design.
• Strong project management skills
• Experience working with subject matter experts within multiple human resources disciplines such as talent development, talent management, compensation, talent acquisition, performance management, diversity, equity and inclusion and employee relations.
• Eight years to 10 years of Human Resources, Organizational Development, Consulting in a Business experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
• A college degree in a related field preferred.

E.O.E.

New England Federal Credit Union offers satisfying work opportunities and we believe our employees are the biggest asset to our success. Our competitive compensation and solid benefits package make our organization one to grow with! Build your career within an organization that stands behind its employees and their values. Grow with us and be part of a community. NEFCU is an Equal Opportunity Employer.

This is position has the option of a hybrid/remote work schedule.

Position Description:

Under general supervision, but following established policies and procedures, the Systems Administrator provides technical software and hardware support to end users. Provides front-line IT support via e-mail, phone and face-to-face contacts. May be asked to assist branch customers by phone or e-mail with advanced technical questions about automated branch products. Troubleshoots and resolves system problems and assists with project management research, implementation and system administrative duties. Responds to questions and/or provides information upon request from staff. Processes requests/transactions, as appropriate.

Specific duties include:

• Assists the company and staff personnel with software and hardware related to Email, core processing systems, FedLine, imaging and other automated systems. Responds to customer and staff personnel requests for technical assistance by phone and in person resulting in quality service for the customer. 
• Installs and modifies PC and network hardware and software. Works with tech support vendors and field engineers. Diagnoses hardware, software, and operator problems, takes remedial actions, and recommends changes. Installs peripheral equipment, such as monitors, keyboards, printers, and disk drives, as needed.
• Performs routine system maintenance. Monitors system operations to minimize downtime. Ensures working conditions of workstations including software license management. Performs network troubleshooting. Reports problems to external system providers, such as telecomm, mainframe, web host, and software vendors to resolve. Adhere to IT policy standards for use, operations, and security of network, personal computers, and data including coordination of network schedule, backups and downtime with users.
• Develops, recommends, and implements new system features, enhancements and updates for employee service delivery channels.
• Assists with the support and maintenance of VOIP phone system including phone system administration and phone configuration.

Qualifications: 

• Two to five years of similar or related experience, including time spent in preparatory positions.
• A college degree in a related field preferred.
• Previous experience with Microsoft 365 applications including Teams, SharePoint, and Power Automate preferred.

E.O.E.

Position description:

This position will efficiently and accurately conduct teller transaction while providing our members with exceptional customer service. This Teller position will handle a variety of transactions at various branch locations (any of our six branch locations in Chittenden County or our St. Albans Branch).

Specific duties include:

• Performs professional, friendly, efficient, and accurate teller transactions
• Follows policies and procedures established for the teller position
• Listens for and demonstrates empathy for member needs and refers to appropriate staff when financial needs are identified
• Supports member inquiries through a working knowledge of financial transactions, products and services

Qualifications:

• High School degree or equivalent
• Accurate cash handling skills
• Proficiency with personal computers
• Strong attention to detail, upholds teamwork, problem solving proficiency and exceptional verbal and written skills

EOE

Position Description:

New England Federal Credit Union offers satisfying work opportunities and we believe our employees are the biggest asset to our success. Our competitive compensation and solid benefits package make our organization one to grow with! Build your career within an organization that stands behind its employees and their values. Grow with us and be part of a community. NEFCU is an Equal Opportunity Employer.

The Mortgage Loan Assistant provides direct mortgage services and supports the Mortgage Loan Originators by providing administrative service throughout the mortgage loan process. This position will be responsible for taking and answering all incoming calls for the team and providing support to our membership within the hours of 8:30AM – 5:00PM. The hours of work for this position are subject to service delivery requirements within this timeframe and may also include overtime.

Specific duties include:

• Manages daily phone queue, provides back-up coverage for the front desk, and monitors e-mail volume in a timely manner. Provides borrowers with accurate information, schedules quality appointments, and ensures borrowers are prepared for their appointments.
• Manages mortgage loan application pipeline in conjunction with Mortgage Loan Officers and Mortgage Loan Processors. Tracks statuses of loan conditions, organizes documents from members, and provides regular and timely communication to Realtors as needed for Appraisal Contingency, Financing Contingency, Closing dates and any file issues. Sends timely thank you e-mails and requests for feedback to Realtors post-closing.
• Maintains member satisfaction as measured by the survey card with a 95% level at “meets” or “exceeds” ratings.
• Maintains proficiency in software programs such as Mortgagebot POS/LOS, Phoenix, Mercury Network and OnBase
• Able to manage pre-approval “roll-overs”, pre-approval updates, redisclosures, and member inquiries alongside Mortgage Loan Officer, especially during extended absence or vacation.
• Maintains knowledge of FHLMC, FNMA, NEFCU portfolio, VHFA, FHA, VA, RD and Mortgage Insurance guidelines. Stays up to date on mortgage products and programs within the mortgage industry. Completes all assigned training and certifications on or before assigned due dates and to quality level expectations.
• Exhibits problem-solving and decision-making skills, utilizing department and investor resources as needed. Assists members in cross-selling other Credit Union programs and services.
• Maintains and understanding of all facets of the mortgage application and closing process.

Qualifications:

• High School degree or equivalent.
• A minimum of one year up to three years of similar or related experience, including preparatory experience.

 E.O.E

New England Federal Credit Union offers satisfying work opportunities and we believe our employees are the biggest asset to our success. Our competitive compensation and solid benefits package make our organization one to grow with! Build your career within an organization that stands behind its employees and their values. Grow with us and be part of a community. NEFCU is an Equal Opportunity Employer.

Hours: Saturdays 8:45am - 1:15pm through entire year and Monday - Friday 8am - 5pm during the summer months.

Position Description:

The Member Service Associate provides efficient, accurate, and polite service to members while gaining insight into their financial needs. Listens attentively to member needs and provides solutions that best suit the member’s needs and goals. Primarily uncovers member financial goals and needs through discovery conversations, while demonstrating empathy for members’ needs and building lasting and effective relationships with members. Refers members to specialist when member need is discovered that requires specialized assistance outside of their knowledge. Able to assist members with teller-based transactions and perform duties of a concierge for the branch.

Specific duties include:

• Assist the member by opening and closing accounts, issue debit cards, performing foreign and domestic wire transfers, providing rate quotes, and account maintenance with some assistance from other team members when needed.
• Check-in members as branch concierge
• Provide member with navigational assistance for online banking and mobile app, assist with seminar registration and updating account security when needed
• Open, Maintain, and Close business accounts, IRAs, and fiduciary accounts
• Process VISA, personal, auto, and home equity lending applications
• Work with members to uncover their financial needs and financial goals by having effective discovery conversations
• Provide coverage for teller area when needed

Qualifications: 

• One to three years of similar or related experience, including time spent in preparatory positions.
• Previous customer service experience required.
• Previous experience with Microsoft Office required.

E.O.E.

New England Federal Credit Union offers satisfying work opportunities and we believe our employees are the biggest asset to our success. Our competitive compensation and solid benefits package make our organization one to grow with! Build your career within an organization that stands behind its employees and their values. Grow with us and be part of a community. NEFCU is an Equal Opportunity Employer.

Position description:

The Staff Internal Auditor is responsible for the timely execution of risk-based internal audits in accordance with the annual audit plan, as well as assisting with other audit matters and projects, as assigned. This responsibility includes developing the internal audit scope, performing internal audit procedures, and preparing internal audit reports reflecting the results of the work performed for assigned audits under the guidance of the AVP Internal Audit. Work performed will include coverage of functional and business areas focusing on financial, operational, compliance, and certain IT processes.

Specific duties include: 

• Perform assigned audits. Conducts risk assessments of the individual business areas considered of low to moderate complexity and identifies controls in place to mitigate identified risks. Defines audit scope and objectives for area to be audited. Develops testing plans relevant to risk and test objectives and performs approved audit procedures to verify that controls are operating through testing and interviewing techniques. Analyzes and concludes on effectiveness and efficiency of the control environment. Identifies control gaps and opportunities for improvement. 
• Determines whether established policies and procedures are being complied with consistently. Documents the results of audit work in accordance with audit department standards and the Institute of Internal auditors (IIA) Standards.
• Build effective working relationships with stakeholders to facilitate transparency and help drive control improvements. This includes validating factual accuracy of findings,
• clearly articulating and dimensioning issues, delivering and communicating audit status and results and recommendations to business area management, and working with management to ensure proposed action plans address the root cause of issues.
• Build effective working relationships with stakeholders to facilitate transparency and help drive control improvements. This includes validating factual accuracy of findings, clearly articulating and dimensioning issues, delivering and communicating audit statuses and results and recommendations to business area management, and working with management to ensure proposed action plans address the root cause of issues.
• Prepare quality written audit reports outlining strengths and weaknesses in the control environment and compliance with credit union goals, objectives, policy, procedures, and applicable laws and regulations.
• Follow up on the status of outstanding internal audit issues.
• Lead and or perform issue validation audit work to validate the issues have been appropriately addressed in a sustainable manner.
• Assist outside auditors and regulatory examiners under the direction of the AVP Internal Audit.
• Assist outside auditors and regulatory examiners under the direction of the AVP Internal Audit.
• Conduct special projects, investigations, reviews, consulting assignments, or other work as assigned. Keeps management apprised of all critical issues.
• Participate in the continuous improvement of audit processes, including identification of continuous auditing opportunities and lessons learned with proposed action plans.

 Qualifications:

• Three years to five years of similar or related experience, including preparatory experience.
• Active certification as a Certified Internal Auditor (CIA), Certified Regulatory Compliance Manager (CRCM), Certified Information Systems Auditor (CISA), or Certified Credit Union Internal Auditor (CCUIA).

E.O.E.

New England Federal Credit Union offers satisfying work opportunities and we believe our employees are the biggest asset to our success. Our competitive compensation and solid benefits package make our organization one to grow with! Build your career within an organization that stands behind its employees and their values. Grow with us and be part of a community. NEFCU is an Equal Opportunity Employer.

Hours: Monday - Friday 8am - 5pm, with some Saturdays 9am - 1pm

Position Description:

Provides efficient, accurate, and polite service to members and follows policies and procedures while conducting transactions such as deposits and withdrawals. Establishes and maintains effective member relationships by anticipating member needs and providing service that is above the members expectations.  Demonstrates personal commitment to continuously develop technical skills needed to conduct member transactions. Demonstrates empathy for member’s needs and refers members to member service staff when a financial need is discovered. 

Specific duties include:

• Deposit cash, coins, and checks into deposit accounts 
• Process deposits with Canadian Currency Input coin slips into database 
• Process loan payments 
• Quote payoffs for auto and personal loans 
• Call for mortgage and home equity payoffs 
• Maintain basic knowledge of Credit Union products and services
• Process withdrawals for cash or official check 

• Balance own drawer with minimal assistance 

Qualifications: 

• Previous customer service experience required.
• Previous cash handling experience.
• Previous experience with Microsoft Office required.
• Solid attention to detail and accuracy skills 

E.O.E.

New England Federal Credit Union offers satisfying work opportunities and we believe our employees are the biggest asset to our success. Our competitive compensation and solid benefits package make our organization one to grow with! Build your career within an organization that stands behind its employees and their values. Grow with us and be part of a community. NEFCU is an Equal Opportunity Employer.

Hours: Monday - Friday 9am - 1:30pm

Position Description:

The Member Service Representative provides efficient, accurate, and polite service to members while gaining insight into their financial needs. Listens attentively to member needs and provides solutions that best suit the member’s needs and goals. Primarily uncovers member financial goals and needs through discovery conversations, while demonstrating empathy for members’ needs and building lasting and effective relationships with members. Refers members to specialist when member need is discovered that requires specialized assistance outside of their knowledge. Able to assist members with teller-based transactions and perform duties of a concierge for the branch.

Specific duties include:

• Assist the member by opening and closing accounts, issue debit cards, performing foreign and domestic wire transfers, providing rate quotes, and account maintenance with some assistance from other team members when needed.
• Check-in members as branch concierge
• Provide member with navigational assistance for online banking and mobile app, assist with seminar registration and updating account security when needed
• Open, Maintain, and Close business accounts, IRAs, and fiduciary accounts
• Process VISA, personal, auto, and home equity lending applications
• Work with members to uncover their financial needs and financial goals by having effective discovery conversations
• Provide coverage for teller area when needed

Qualifications: 

• One to three years of similar or related experience, including time spent in preparatory positions.
• Previous customer service experience required.
• Previous experience with Microsoft Office required.

E.O.E.

New England Federal Credit Union offers satisfying work opportunities and we believe our employees are the biggest asset to our success. Our competitive compensation and solid benefits package make our organization one to grow with! Build your career within an organization that stands behind its employees and their values. Grow with us and be part of a community. NEFCU is an Equal Opportunity Employer.

Hours: Monday - Friday, 8:30am - 5pm

Position Description:

In accordance with mortgage and credit union guidelines, the Mortgage Loan Processor efficiently and accurately maintains a mortgage processing pipeline while meeting various deadlines and maintaining member satisfaction levels.

Specific duties include:

• Exhibits excellent attention to detail, organization, interpersonal, and listening skills. Has strong customer service expertise.
• Exhibits deep problem-solving and decision-making skills. Relies on various underwriting guideline resources and/or mortgage department manuals, as needed. Has awareness of when to brainstorm with fellow mortgage staff members and/or third parties to resolve issues.
• Evaluates appraisal report and its impact on the loan to ensure it meets underwriting guidelines.
• Requests and evaluates incoming documents and information to assure it is complete, accurate and meets underwriting guidelines. Uploads documents to and updates information in mortgage origination software with accuracy.
• Issues Commitment Letter, Stop-the-Clock Letter, Adverse Action Letter, Loan Estimate(s), Closing Disclosure(s), and appraisal reports to borrower(s) within required regulatory timeframes.
• Ensures borrower satisfaction through efficient and accurate processing of the loan, timely responses, and by properly setting and delivering expectations. Works in conjunction with Mortgage team to achieve maximum efficiency, best practices, and maintain member satisfaction as measured by survey results.
• Tracks their assigned mortgage pipeline to efficiently manage rate lock expiration date, appraisal turn time, finance contingency dates, TRID compliance dates, and projected closing dates. Works overtime as needed to effectively manage the pipeline.
• Restructures loan programs and loan parameters to achieve best fit for the Borrower within underwriting guidelines and compliance regulations.
• Communicates effectively with borrowers and third parties via phone and email, from conditional approval to closing. Able to explain and coordinate the loan qualification process, loan parameters, conditions required, alternatives available, deadlines to be met, the appraisal report and value, closing costs, cash due at closing, and the coordination of the loan closing. Abel to explain complex scenarios and options via email, in an appropriate manner and tone, without grammatical or spelling errors.
• Tracks their assigned mortgage pipeline to efficiently manage rate lock expiration date, appraisal turn time, finance contingency dates, TRID compliance dates, and projected closing dates. Works overtime as needed to effectively manage the pipeline.

Qualifications: 

• Three to five years of similar or related experience, including time spent in preparatory positions.
• Previous mortgage lending/processing knowledge preffered.
• Strong attention to details and excellent interpersonal skills a must.
• Previous experience with Microsoft Office required.

E.O.E.

New England Federal Credit Union offers satisfying work opportunities and we believe our employees are the biggest asset to our success. Our competitive compensation and solid benefits package make our organization one to grow with! Build your career within an organization that stands behind its employees and their values. Grow with us and be part of a community. NEFCU is an Equal Opportunity Employer.

Hours: Monday - Friday 8am - 5pm, with some Saturdays 9am - 1pm

Position Description:

Provides efficient, accurate, and polite service to members and follows policies and procedures while conducting transactions such as deposits and withdrawals.  Establishes and maintains effective member relationships by anticipating member needs and providing service that is above the members expectations.  Demonstrates personal commitment to continuously develop technical skills needed to conduct member transactions. Demonstrates empathy for member’s needs and refers members to member service staff when a financial need is discovered. 

Specific duties include:

• Deposit cash, coins, and checks into deposit accounts 
• Process deposits with Canadian Currency Input coin slips into database 
• Process loan payments 
• Quote payoffs for auto and personal loans 
• Call for mortgage and home equity payoffs 
• Maintain basic knowledge of Credit Union products and services
• Process withdrawals for cash or official check 

• Balance own drawer with minimal assistance 

Qualifications: 

• Previous customer service experience required.
• Previous cash handling experience.
• Previous experience with Microsoft Office required.
• Solid attention to detail and accuracy skills 

E.O.E.

New England Federal Credit Union offers satisfying work opportunities and we believe our employees are the biggest asset to our success. Our competitive compensation and solid benefits package make our organization one to grow with! Build your career within an organization that stands behind its employees and their values. Grow with us and be part of a community. NEFCU is an Equal Opportunity Employer.

Position description:

The Senior Staff Auditor is responsible for the timely execution of risk-based internal audits in accordance with the annual audit plan, as well as assisting the AVP Internal Audit with departmental oversight and other audit matters and projects. This responsibility includes developing internal audit scope, performing internal audit procedures, and preparing internal audit reports reflecting the results of the work performed under the guidance of the AVP Internal Audit. Work performed will include coverage of functional and business areas focusing on financial, operational, compliance and Information Technology processes.

Specific duties include: 

• Perform assigned audits both individually and in collaboration as part of the Internal Audit team. Lead audit work as auditor in charge, as requested. Conducts risk assessments of the individual business areas considered of moderate to high complexity, identifying and documenting controls in place to mitigate identified risks. Defines audit scope and objectives for the areas being audited. Develops testing plans relevant to risk and test objectives. Completes audit programs and documents results of audit work according to approved audit procedures and scope, and the Institute of Internal Auditors (IIA) Standards. Analyzes and concludes on the effectiveness and efficiency of the control environment. Determines whether established policies and procedures are being complied with consistently. Identifies control gaps and opportunities for improvement where applicable.
• Prepare quality written audit reports outlining strengths and weaknesses in the control environment and compliance with credit union goals, objectives, policy, procedures, and applicable laws and regulations. Additionally, reviews and edits internal audit reports prepared by other internal audit staff.
• Build effective working relationships with stakeholders to facilitate transparency and help drive control improvements. This includes validating factual accuracy of findings, clearly articulating and dimensioning issues, delivering and communicating audit statuses and results and recommendations to business area management, and working with management to ensure proposed action plans address the root cause of issues.
• Review and provide comments on audit workpapers prepared by other internal audit staff.
• Identify opportunities for and perform data analytics
• Lead and or perform issue validation audit work to validate the issues have been appropriately addressed in a sustainable manner.
• Assist outside auditors and regulatory examiners under the direction of the AVP Internal Audit.
• Oversee and complete all projects as assigned. Keeps management apprised of all critical issues.
• Participate in the continuous improvement of audit processes, including identification of continuous auditing opportunities and lessons learned with proposed action plans.

 Qualifications:

• Five years to eight years of similar or related experience, including preparatory experience.
• Active certification as a Certified Internal Auditor (CIA), Certified Regulatory Compliance Manager (CRCM), Certified Information Systems Auditor (CISA), or Certified Credit Union Internal Auditor (CCUIA).

E.O.E.