Careers at NEFCU

Provides efficient, accurate, and polite service to members and follows policies and procedures while conducting transactions such as deposits and withdrawals.  Establishes and maintains effective member relationships by anticipating member needs and providing service that is above the members expectations.  Demonstrates personal commitment to continuously develop technical skills needed to conduct member transactions. Demonstrates empathy for member’s needs and refers members to member service staff when a financial need is discovered.

Specific duties include:

• Deposit and Cash Coin Slips for Member; Redeem Visa Points for members in Springboard and Phoenix; Input Savings Bond transaction; Perform general payment application to Loan Account; Process/Pay off auto and personal loans; Process cash deposits with U.S. Currency only; Deposit Checks & Specialty Checks with guidance and assistance from other Tellers, as needed.
• Cash checks with guidance and assistance from experienced Tellers; Exchange foreign currency with guidance and assistance from experienced Tellers; Process Cash Advance withdrawal transaction; Process Line of Credit (LOC) Advance withdrawal transaction; Perform Cash/Currency Exchange; Conduct Non-Member Transactions; NEFCU Check (“on-us” check); Cash Advance for non-NEFCU Visa; Savings Bond redemption; Input of transaction
• Balance own drawer with minimal assistance; Balance checks with minimal assistance

Qualifications:

• Must be at least 18 years of age
• High school diploma, GED, or equivalent
• Travel to other branches in Chittenden and Franklin County may be required
• Previous cash handling and customer service experience preferred
• Strong attention to detail, trustworthy, reliable, dependable, and interpersonal savvy are all highly desired

E.O.E

Provides Loan Servicing for Mortgage loan products post loan origination/closing. Provides the highest level of quality member service.  Receives emails, facsimiles and phone calls and assists members with a wide variety of concerns.

Specific duties include: 

• Service the loan portfolio, including loan system setup and review for integrity of key loan fields prior to the first payment. Reduce risk to the credit union by ensuring member satisfaction.
• Process loan transactions, loan payoff requests, loan disbursements, billing, loan research and maintenance via all NEFCU channels.
• Responsibility for all CRM Service Requests, workflows and emails. Create and update procedures.
• Establish, track and monitor loans for proper disbursement of escrowed and delinquent property taxes, hazard, and flood insurances.
• Perform all phases of insurance plan servicing, system software regression, software defect testing, and other specific software testing as needed.
• Review various loan system reports and perform system maintenance as necessary.

Qualifications:

• High School degree or equivalent.
• A minimum of one year of similar or related experience, including preparatory experience.
• Demonstrated excellence in customer service.
• Ability to build productive relationships through both individual performance and collaborative teamwork for all stakeholders.

E.O.E.

Position Description:

Receive Service Requests, emails, facsimiles and phone calls to assist members with a wide variety of concerns. Provides the highest level of quality member service. Provides Loan Servicing for Consumer, Business, and Home Equity Mortgage loan products post loan origination/closing.

Specific Duties Include: 

• Service the loan portfolio, including loan system setup/review for integrity of key loan data fields
• Process loan transactions, loan payoff requests, loan disbursements, billing/statements, loan research and maintenance via all NEFCU channels.
• Take action on CRM Service Requests, workflows, and emails. Create/update procedures. Reduce risk to the Credit Union by ensuring member satisfaction.
• Review multiple loan reports to perform system maintenance and ensure system data integrity throughout loan portfolio.
• Perform assigned loan servicing functions, to include some or all of the following areas of responsibility: Credit bureau reporting and disputes, insurance plan servicing (collateral protection, debt protection, GAP, credit insurance), loan modification system updates, insurance claims, trust certifications, and title tracking to ensure perfected lien position.
• Coordinate and prepare all real estate mortgage discharges, partial releases, and vehicle title releases, to include offsite warehouse archival process.
• Perform system software regression and defect testing for system upgrades. Conduct specific tests to examine system tools from end-user perspective.

Qualifications:

• High School degree or equivalent
• A minimum of one year of similar or related experience, including preparatory experience.
• Proficiency in using Office 365 (MS Word, Excel, etc.).
• Ability to multi task and work under busy conditions at times. Strong attention to detail, communication, problem solving, time management, and organizational skills.
• Demonstrated excellence in customer service.
• Ability to build productive relationships through both individual performance and collaborative teamwork for all stakeholders.

E.O.E.

Position description:

Provides operational support for loan servicing managers and supervisors.  Offers the highest level of quality member service while assisting members with a wide variety of concerns.  Provides loan servicing for mortgages, commercial and consumer loan products post loan origination/closing.

 Specific duties include: 

• Monitor and ensure core system data integrity.
• With support and direction from Managers and Supervisors, lead Loan Servicing Department initiatives, special projects, procedure and workflow updates and training.
• Coordinate, and act as Loan Servicing point person for, audits and exams.
• Act as backup for all Loan Servicing duties as needed to ensure all tasks remain current.  
• Monitor loans and support Loan Servicing staff to ensure continuation of required insurance coverage(s) and perfected lien position.
• Perform/support system software testing for releases, service packs, and hot fix upgrades.  Conduct specific tests to examine system tools from end-user perspective, as needed.
• Conduct new vendor reviews and ongoing vendor management.

• Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. 

Qualifications: 

• High School Diploma, GED, or equivalent.

• Three to five years of similar or related experience, including preparatory experience.
• Courtesy and tact are essential elements of the job.  Work involves personal contact with customers and others inside and outside the organization, generally regarding fairly routine matters for the purposes of giving and obtaining information or instructions, updating or referring.  Communications require shorter and not in-depth discussions most of the time.

EOE

Position description:

Supports a range of administrative and operational tasks associated with the facilities maintenance function, security systems operation, and supply chain fulfillment. Acts as a primary contact regarding all facility related activity at the assigned office building and assists with maintenance, event set-up, and provides on-call backup for emergency response.

Specific duties include:

• Maintain a centralized Employee and Vendor Photo-Card Access System including issuing and recording access badges, recovery of expired badges, audit of system access controls, termination of lost badges, and provides new hire Staff orientation regarding physical security expectations.
• Inspects security systems, AEDs, and fire extinguishers per defined scheduled for proper operations ensuring NEFCU assets (including Staff) are protected.
• Supply chain fulfillment including executing all activities related to creating and maintaining records associated with inventory of forms, general supplies, and envelopes; maintain and organize physical inventory and warehousing space; prepare and update audit tracking reports, selecting, and staging inventory to be transported to branches and other NEFCU department; and maintains necessary supplies and copier paper quantities.
• Maintains and distributes inventory of official checks, accounting checks, and auto checks in a secured, locked environment.
• Assist Facilities team by acting as a point of contact for facilities and security related matters including execution of light maintenance activity, department administrative tasks, event set-up, and participates in after hours on-call function.

Qualifications:

• High school diploma, GED, or equivalent.
• Minimum of one (1) to three (3) years’ experience in similar or related operations capacity.
• Must have current valid State of Vermont Driver’s License with acceptable driving record.
• Must be able to lift and move up to 75 pounds.
• Ability to sit, stand, bend, stoop, push, pull, reach, kneel, and load items overhead.
• Demonstrated ability to utilize computer software and other requisite programs.
• Active listening, interpersonal communication, and problem-solving skills to effectively resolve questions, concerns, issues or problems and ensure cooperative and productive working relationships.
• Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team.
• Travel outside primary work location daily to other branches and locations as needed.

E.O.E

Position description: 

The Member Service Representative’s (MSR’s) role is to build member relationships by initiating questions to understand the member’s financial needs and assist in providing solutions to their requests in a friendly and accurate manner.  

Specific duties include:

• Engage members through active dialogue and listening, to uncover unexpressed financial goals and objectives. 
• Actively promotes, demonstrates, and educates members on services that member is not using when fit and need have been identified.
• Open new memberships, accounts, loans, and services within established guidelines.
• Support a variety of branch functions including the Teller role.
• Understanding basic features of all products and services that the credit union offers and frame how these may benefit members.

Qualifications:

• High School degree or GED required
• Exceptional interpersonal skills and excellent verbal and written communication
• Accurate cash handling skills
• Strong attention to detail, ability to multi-task and problem solve
• Proficiency with personal computers

E.O.E.

The Member Service Representative’s (MSR’s) role is to build member relationships by initiating questions to understand the member’s financial needs and assist in providing solutions to their requests in a friendly and accurate manner. 

Specific duties include:

• Engage members through active dialogue and listening, to uncover unexpressed financial goals and objectives.
• Actively promotes, demonstrates, and educates members on services that member is not using when fit and need have been identified.
• Assist the member by opening and closing accounts, issuing debit cards, providing rate quotes, and account maintenance and services within established guidelines.
• Act as a resource and explain the loan application process.
• Support a variety of branch functions including the Teller role.
• Understanding basic features of all products and services that the credit union offers and frame how these may benefit members.

 Qualifications:

• High School degree or GED required
• Previous customer service experience
• Exceptional interpersonal skills and excellent verbal and written communication
• Strong attention to detail, ability to multi-task and problem solve
• Proficiency with personal computers

 E.O.E.

Position description:

This position will efficiently and accurately conduct teller transaction while providing our members with exceptional customer service. This Teller position will handle a variety of transactions at various branch locations (any of our six branch locations in Chittenden County or our St. Albans Branch).

Specific duties include:

• Performs professional, friendly, efficient, and accurate teller transactions
• Follows policies and procedures established for the teller position
• Listens for and demonstrates empathy for member needs and refers to appropriate staff when financial needs are identified
• Supports member inquiries through a working knowledge of financial transactions, products and services

Qualifications:

• High School degree or equivalent
• Accurate cash handling skills
• Proficiency with personal computers
• Strong attention to detail, upholds teamwork, problem solving proficiency and exceptional verbal and written skills

EOE

Position description:

This position provides direct services and support to our members within a fast-paced call center environment.  This role answers questions and provides superior customer service to our members regarding NEFCU products and services. 

 Specific duties include: 

• Manage high volume of calls exercising superior customer service and upholding established response standard
• Respond accurately and timely to member initiated questions and problems
• Uncover member unmet needs and goals through dialogue based engagements and providing appropriate solutions
• Solve problems and investigate a wide variety of issues and requests that may include gathering additional information and working with other support staff.
• Knowledge of NEFCU products and services
• Report trending issues to management based on member comments

  Qualifications:

• High School diploma or equivalent required
• Previous customer service experience; preferable in a fast-paced call center environment
• Ability to manage multiple priorities timely with accuracy
• Strong attention to detail
• Superior customer service skills and communication skills
• Proficiency with computers

EOE

Position description:

 Responsible for the design, implementation, documentation, and maintenance of credit unions enterprise application integrations. You’ll participate in requirements analysis, requirements management, functional analysis, performance analysis, system design, trade studies, systems integration and test (verification) in the development and evaluation of applications and information systems. Utilize integration framework software to source, integrate and connect disparate systems to provide a unified member experience across product lines and internal teams. Lead efforts in conjunction with third party vendors to utilize integrations and robotic process automation to create efficiencies in streamlining routine business processes. Ensure integration process functionality through ongoing monitoring and maintenance of related processes.

 Specific duties include: 

• Design, implementation, and support of enterprise network and server infrastructure. Act as technology lead for assigned projects to ensure successful and timely completion of core infrastructure initiatives.
• Troubleshoots problems with integration framework or data flow between systems to include associated overnight processing. Ensure uptime metrics are monitored and met.
• Lead efforts in conjunction with third party vendors to utilize integrations and robotic process automation to create efficiencies in streamlining routine business processes.
• Represent the credit union in working with vendors or consultants to meet strategic business objectives.
• Ensure and promote the development of team members through coaching, training, and leadership. Participate in industry conferences and continuing education to bring the latest technologies and methodologies to the credit union.

 Qualifications:

• Eight years to 10 years of similar or related experience, including preparatory experience. Qualified individuals will have experience developing, integrating, and verifying functional models as well as experience in system integration and testing of a software intensive embedded/distributed system. Solid knowledge of systems engineering concepts, principles and theories Solid knowledge of requirements management and system modeling tools Familiarity with technical standards Experience developing and testing functional models Experience in system integration and testing.
• A college degree.
• The ability to motivate or influence internal or external senior level professionals is a critical part of the job, requiring a significant level of influence and trust. Obtaining cooperation and agreement on important outcomes via frequently complex, senior level dialogues, as well as a professional level of written communication skills are essential to the position.

E.O.E

Position description:

The role is responsible for understanding business needs, assessing the impact of those changes, capturing, analyzing and documenting and then supporting the communication and delivery of multiple business, production support, and process improvement initiatives. The support of business and production support initiatives will include conducting research, investigating and analyzing business processes and procedures, and providing support for development and implementation. Must have a proven ability to identify and document business needs through research, facilitation and analysis. Identify, lead and implement changes, process improvements and transitions to enhance business and production support effectiveness. Serves as a subject matter expert on behalf of other departments, providing support and communication for implementation of business initiatives. Leads multiple medium size initiatives and responsible to apply project methodology to implement tactical corporate initiatives. This position will equip IS with operational excellence methods and practices necessary to achieve tactical objectives and provide the appropriate metrics against which performance will be assessed. Responsible for establishing relationship and communicating status with all stakeholders, at all levels of the organization.

 Specific duties include: 

• Identify business requirements (e.g., needs, objectives, functions, features, input and outputs) and translate into delivered technical solutions. Develop and maintain project documentation artifacts at all stages of project lifecycle.
• Facilitate user acceptance testing to include developing and executing test cases, test criteria, scenarios and communication with project teams; ensure acceptance of delivered solutions; validate and document results.
• Coordinate integration of solutions with existing applications; identify and resolve existing conflicts to ensure compatibility and data governance.
• Work with project teams to plan, coordinate and roll out software change/release to test environments, obtain required approvals as scheduled and transition project to Production.
• Partner with business units and vendors to improve procedures, resolve problems, and represent business unit in identifying, analyzing, and communicating system solutions. Research emerging technologies and recommend solutions that align with business goals

Qualifications: 

• Five years to eight years of similar or related experience, including preparatory experience.
• A college degree; Bachelor's in Information Technology, Computer Science or related field.
• A significant level of trust, credibility and diplomacy is required. In-depth dialogue, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance. Typically includes subject matter experts as well as first level to middle managers.
• Significant experience in working with application development platforms (e.g., SQL, VB.Net, SharePoint, etc.). Significant experience in developing and testing software. Ability to analyze technical issues in order to recommend, develop and/or implement strategies and achieve objectives. Significant experience in communicating complex technical issues to non-technical audiences. Significant experience in problem resolution including determining root cause, scope and scale of issues. Effective skill resolving conflicting requests and meeting changing requirements. Significant experience in leading collaborative work teams. Project experience as either a Product Owner, functional/technical lead, or SME.

E.O.E

Position description: 

Plans, designs, develops, and launches efficient information systems and operations systems in support of core organizational functions.

 Specific duties include: 

• Meets with decision makers, systems owners, and end users to define business requirements and systems goals, and identify and resolve business systems issues. Interacts with the Technology department on the analysis and testing of all new system enhancements and productivity tools. Aid in establishing work procedures to meet production schedules.
• Defines how the scope, goals, and deliverables of IT projects should support business goals, in collaboration with management.
• Ensures compatibility and interoperability of in-house computing systems. Provides on-going support toward the development of software workflows, custom forms, SQL queries, and other application controls
• Takes part in the testing of program fixes submitted by functional department that is geared to resolving operational problems. Install, test, and debug new enhancements received from software vendors in accordance with standard operating procedures and practices to ensure proper utilization before implementation of the production system.
• Coordinates and performs in-depth tests, including end-user reviews, for modified and new systems. Where applicable, designs, develops, and oversees implementation of end-to-end integrated systems.
• Assists employees in solving routine system software, hardware and procedure problems.

Qualifications:

• Three years to five years of similar or related experience, including preparatory experience.
• A college degree.
• A significant level of trust, credibility and diplomacy is required. In-depth dialogue, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance. Typically includes subject matter experts as well as first level to middle managers.
• Knowledge of technology programs utilized by the banking industry including, but not limited to, Miser, S1, Fiserv/easy LENDER, Internet/Intranet applications and Microsoft Office products.

E.O.E

Position description:

Provides efficient, accurate, and polite service to members and follows policies and procedures while conducting transactions such as deposits and withdrawals.  Establishes and maintains effective member relationships by anticipating member needs and providing service that is above the members expectations.  Demonstrates personal commitment to continuously develop technical skills needed to conduct member transactions. Demonstrates empathy for member’s needs and refers members to member service staff when a financial need is discovered.

Specific duties include:

• Deposit and Cash Coin Slips for Member; Redeem Visa Points for members in Springboard and Phoenix; Input Savings Bond transaction; Perform general payment application to Loan Account; Process/Pay off auto and personal loans; Process cash deposits with U.S. Currency only; Deposit Checks & Specialty Checks with guidance and assistance from other Tellers, as needed.
• Cash checks with guidance & assistance from experienced Tellers; Exchange foreign currency with guidance & assistance from experienced Tellers; Process Cash Advance withdrawal transaction for member; Process Line of Credit (LOC) Advance withdrawal transaction for member; Perform Cash/Currency Exchange; Run as a transaction (any amount); Conduct NON-Member Transactions; NEFCU Check (“on-us” check); Cash Advance for non-NEFCU Visa; Saving Bond redemption; Input of transaction
• Balance own drawer with minimal assistance; Balance checks with minimal assistance

Qualifications:

• Must be at least 18 years of age. High School Diploma, GED, or equivalent
• Travel to other branches in Chittenden and Franklin County may be required
• Previous cash handling and customer service experience.
• Strong attention to detail, trustworthiness, reliable, dependable, interpersonal savvy are all highly desired

E.O.E