Careers at NEFCU

Position description:

Provides efficient, accurate, and polite service to members and follows policies and procedures while conducting transactions such as deposits and withdrawals.  Establishes and maintains effective member relationships by anticipating member needs and providing service that is above the members expectations.  Demonstrates personal commitment to continuously develop technical skills needed to conduct member transactions. Demonstrates empathy for member’s needs and refers members to member service staff when a financial need is discovered.

Specific duties include:

• Deposit and Cash Coin Slips for Member; Redeem Visa Points for members in Springboard and Phoenix; Input Savings Bond transaction; Perform general payment application to Loan Account; Process/Pay off auto and personal loans; Process cash deposits with U.S. Currency only; Deposit Checks & Specialty Checks with guidance and assistance from other Tellers, as needed.
• Cash checks with guidance and assistance from experienced Tellers; Exchange foreign currency with guidance and assistance from experienced Tellers; Process Cash Advance withdrawal transaction; Process Line of Credit (LOC) Advance withdrawal transaction; Perform Cash/Currency Exchange; Conduct Non-Member Transactions; NEFCU Check (“on-us” check); Cash Advance for non-NEFCU Visa; Savings Bond redemption; Input of transaction
• Balance own drawer with minimal assistance; Balance checks with minimal assistance

Qualifications:

• Must be at least 18 years of age
• High school diploma, GED, or equivalent
• Travel to other branches in Chittenden and Franklin County may be required
• Previous cash handling and customer service experience preferred
• Strong attention to detail, trustworthy, reliable, dependable, and interpersonal savvy are all highly desired

E.O.E

Position description: 

The Member Service Representative’s (MSR’s) role is to build member relationships by initiating questions to understand the member’s financial needs and assist in providing solutions to their requests in a friendly and accurate manner.

Specific duties include:

• Engage members through active dialogue and listening, to uncover unexpressed financial goals and objectives. 
• Actively promotes, demonstrates, and educates members on services that member is not using when fit and need have been identified.
• Open new memberships, accounts, loans, and services within established guidelines.
• Support a variety of branch functions including the Teller role.
• Understanding basic features of all products and services that the credit union offers and frame how these may benefit members.

 Qualifications:

• High School degree or GED required
• Exceptional interpersonal skills and excellent verbal and written communication
• Accurate cash handling skills
• Strong attention to detail, ability to multi-task and problem solve
• Proficiency with personal computers

E.O.E.

New England Federal Credit Union offers satisfying work opportunities and we believe our employees are the biggest asset to our success. Our competitive compensation and solid benefits package that starts on date of hire make our organization one to grow with! Build your career within an organization that stands behind its employees and their values. Grow with us and be part of a community. NEFCU is an Equal Opportunity Employer.

Position description:

This position is responsible for the operation of the mailroom, servicing ATM’s, distribution of company supplies and the safe operation of company vehicles.

Specific duties include: 

• On a daily basis pick up, sort and deliver incoming U.S. mail/interoffice mail/interoffice supplies to all branches while maintaining NEFCU standards for confidentially.
• Process all Credit Union outgoing U.S. Mail and deliver to the Williston Post Office
• Organize daily work and scanned checks received from branches. Maintain required hard copies on site for research for prescribed time period. Archive and destroy daily work and scanned checks in conformity with NEFCU document retention schedule.
• On scheduled days, assist the ATM Group with daily cash replenishment/count of ATM
• Assist Facilities and other departments with administrative and/or clerical duties as needed. 

Qualifications: 

• A high school degree or equivalent. 
• Must have valid driver’s license and be able to drive in all weather conditions
   

E.O.E.

New England Federal Credit Union offers satisfying work opportunities and we believe our employees are the biggest asset to our success. Our competitive compensation and solid benefits package that starts on date of hire make our organization one to grow with! Build your career within an organization that stands behind its employees and their values. Grow with us and be part of a community. NEFCU is an Equal Opportunity Employer.

The Account Services Payments Specialist processes member’s electronic transactions accurately. Reviews and remedies ACH exception items. Assesses transactions to identify potential fraud.

Specific duties include:

• Responsible for maintaining effective ACH program, including transaction processing, reporting, analysis of data and documenting all related procedures.
• Process Mobile Remote Deposits (RDC) within program parameters and place holds on a case-by-case basis to reduce loss from high-risk transactions.
• Responsible for determining tools and processes required to effectively reduce risk in all areas of Shared Branching, Zelle, External transfers and all Bill Pay Service Requests and reports.
• Handle wire transactions including posting incoming wires and entering outgoing domestic and foreign wires.
• IRA transactions are processed and reviewed accurately. All CD and IRA maintenance is completed and documented appropriately.
• Handles POS debit card fraud and dispute cases in compliance with Regulation E.
• Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

Qualifications:

• High School degree or equivalent.
• Strong knowledge of deposit regulations, BSA and deposit risk highly preferred.
• Ability to multitask and work under busy conditions at times.
• Analytical, attention to detail, organization and time management skills required.

 E.O.E

Position description:

Under general supervision, but following established policies and procedures, the Systems Administrator provides Technical software and hardware support to end users. Provides front-line IT support via e-mail, phone and face-to-face contacts. May be asked to assist branch customers by phone or e-mail with advanced technical questions about automated branch products. Troubleshoots and resolves system problems and assists with project management research, implementation and system administrative duties. Responds to questions and/or provides information upon request from staff. Processes requests/transactions, as appropriate.

Specific duties include:

• Assists the company and staff personnel with software and hardware related to Email, core processing systems, FedLine, imaging and other automated systems. Responds to customer and staff personnel requests for technical assistance by phone and in person resulting in quality service for the customer. 
• Installs and modifies PC and network hardware and software. Works with tech support vendors and field engineers. Diagnoses hardware, software, and operator problems, takes remedial actions, and recommends changes. Installs peripheral equipment, such as monitors, keyboards, printers, and disk drives, as needed.
• Performs routine system maintenance. Monitors system operations to minimize downtime. Ensures working conditions of workstations including software license management. Performs network troubleshooting. Reports problems to external system providers, such as telecomm, mainframe, web host, and software vendors to resolve. Adhere to IT policy standards for use, operations, and security of network, personal computers, and data including coordination of network schedule, backups and downtime with users.
• Develops, recommends, and implements new system features, enhancements and updates for employee service delivery channels.
• Assists with the support and maintenance of VOIP phone system including phone system administration and phone configuration.

Qualifications:

• Two to five years of similar or related experience, including time spent in preparatory positions.
• A college degree in a related field.

E.O.E.

Position description:

The BSA Analyst's primary duties include conducting investigations of member transactions for Bank Secrecy Act (BSA) related concerns, analyzing and monitoring high risk accounts for irregular transactions, filing required regulatory reports, and conducting high-risk member reviews utilizing various resources of the financial institution (system software, reports, databases, and system applications). Responsible for investigations and Enhanced Due Diligence (EDD) reviews that are performed on all high-risk members. This position performs various quality control reviews and monitoring pertaining to the Bank Secrecy Act, USA Patriot Act, Anti-Money Laundering (AML) Program, OFAC, and Customer Identification Program (CIP) compliance using industry standard and regulatory guidance to ensure the financial institutions’ compliance efforts are maintained on a prioritized and scheduled basis.  

Specific duties include: 

• Investigate suspicious activity by utilizing various internal and external resources and prepare SAR reports for filing with regulatory agencies per BSA requirements.
• Maintain current knowledge of BSA/AML trends, guidelines, and regulatory updates. Review and make recommendations of changes to credit union configurations, policies and/or procedures as necessary.
• Complete and review CTRs for compliance; prepare to file on a timely basis; address shortfalls in documentation provided by branch staff and provide training to correct those shortfalls as needed.
• Assists with development of BSA/AML training for Credit Union staff. Promote organization-wide awareness of BSA/AML trends.  
• Follow-up on any irregularities that come from newly opened accounts identified through the credit union’s account opening ID Verification software; Confirm CIP information is complete for new members.
• Assists during all periodic BSA/AML compliance reviews by gathering files, records, and other pertinent information for review by compliance examiners. Organize, analyze, and present data related to the Bank Secrecy Act, the USA PATRIOT Act, and the rules of OFAC, including CTR processing and SAR decisioning
• Regularly run OFAC and 314a checks, researching any and all matches and responding appropriately. Comply with all requirements of Section 314 of the USA PATRIOT Act. 
• Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the USA Patriot Act, and the Office of Foreign Assets Control.

Qualifications: 

• High School Diploma, GED, or equivalent; Some college preferred. 
• Maintains required certification(s) in BSA, Money Laundering, Financial Crimes, and/or Compliance. ACAMS preferred.
• Minimum of three to five years of BSA experience within a banking environment; or three to five years of experience in a similar role. 
• Current knowledge of federal, state, and regulatory laws relating to BSA/AML. 
• Proficient computer skills, specifically Microsoft Office applications (Excel, Word, Power Point). 
• Experience working independently and as part of a team. 
• Experience developing and/or updating procedures preferred. 
• Experience training others a plus.

E.O.E.

New England Federal Credit Union offers satisfying work opportunities and we believe our employees are the biggest asset to our success. Our competitive compensation and solid benefits package that starts on date of hire make our organization one to grow with! Build your career within an organization that stands behind its employees and their values. Grow with us and be part of a community. NEFCU is an Equal Opportunity Employer.

Position description:

Provides efficient, accurate, and polite service to members and follows policies and procedures while conducting transactions such as deposits and withdrawals. Establishes and maintains effective member relationships by anticipating member needs and providing service that is above the members expectations. Demonstrates personal commitment to continuously develop technical skills needed to conduct member transactions. Demonstrates empathy for member’s needs and refers members to member service staff when a financial need is discovered.

Specific duties include:

• Performs professional, friendly, efficient, and accurate teller transactions.
• Follows policies and procedures established for the teller position.
• Listens for and demonstrates empathy for member needs and refers to appropriate staff when financial needs are identified.
• Supports member inquiries through a working knowledge of financial transactions, products and services.

Qualifications:

• High School degree or equivalent
• Accurate cash handling skills
• Proficiency with personal computers
• Strong attention to detail, upholds teamwork, problem solving proficiency and exceptional verbal and written skills.

E.O.E

New England Federal Credit Union offers satisfying work opportunities and we believe our employees are the biggest asset to our success. Our competitive compensation and solid benefits package that starts on date of hire make our organization one to grow with! Build your career within an organization that stands behind its employees and their values. Grow with us and be part of a community. NEFCU is an Equal Opportunity Employer.

Position description:

The Contact Center Representative provides direct services and support to our members within a fast-paced call center environment.  This role answers questions and provides superior customer service to our members regarding NEFCU products and services. 

Specific duties include:

• Manage high volume of calls exercising superior customer service and upholding established response standard
• Respond accurately and timely to member-initiated questions and problems
• Uncover member unmet needs and goals through dialogue based engagements and providing appropriate solution
• Solve problems and investigate a wide variety of issues and requests that may include gathering additional information and working with other support staff
• Knowledge of NEFCU products and services
• Report trending issues to management based on member comments

 Qualifications:

• High School diploma or equivalent required
• Previous customer service experience
• Ability to manage multiple priorities timely with accuracy
• Strong attention to detail
• Superior customer service skills and communication skills
• Proficiency with computers.

E.O.E.

Position Description:

The Teller provides efficient, accurate, and polite service to members and follows policies and procedures while conducting transactions such as deposits and withdrawals.  Establishes and maintains effective member relationships by anticipating member needs and providing service that is above the members expectations.  Demonstrates personal commitment to continuously develop technical skills needed to conduct member transactions. Demonstrates empathy for member’s needs and refers members to member service staff when a financial need is discovered.

Specific duties include:

• Deposit and Cash Coin Slips for Member; Redeem Visa Points for members in Springboard and Phoenix; Input Savings Bond transaction; Perform general payment application to Loan Account; Process/Pay off auto and personal loans; Process cash deposits with U.S. Currency only; Deposit Checks & Specialty Checks with guidance and assistance from other Tellers, as needed.
• Cash checks with guidance and assistance from experienced Tellers; Exchange foreign currency with guidance and assistance from experienced Tellers; Process Cash Advance withdrawal transaction; Process Line of Credit (LOC) Advance withdrawal transaction; Perform Cash/Currency Exchange; Conduct Non-Member Transactions; NEFCU Check (“on-us” check); Cash Advance for non-NEFCU Visa; Savings Bond redemption; Input of transaction
• Balance own drawer with minimal assistance; Balance checks with minimal assistance.

Qualifications:

• Must be at least 18 years of age
• High school diploma, GED, or equivalent
• Travel to other branches in Chittenden and Franklin County may be required
• Previous cash handling and customer service experience preferred
• Strong attention to detail, trustworthy, reliable, dependable, and interpersonal savvy are all highly desired

E.O.E