Careers at NEFCU

The Consumer Loan Processor supports the consumer loan originator function and will be responsible for consumer loan applications to ensure timely processing and closing of loans. This support includes processing, preparing, closing, and funding of consumer loans for the branch. Perform post-closing quality control review of closed consumer loan files.

Specific Duties Include:

• Responsible for timely and accurate processing, closing, and disbursing of consumer loans utilizing current consumer loan software and Credit Union loan policies and procedures.  
• Ensures all consumer loan files are originated, processed, and closed in conformance with established business process by utilizing a formal post-closing review process.
• Acts as a resource to branch staff on all processing and closing procedures.
• Trains branch staff on pertinent aspects of the closing and funding procedures.
• Participates in NEFCU’s - Member Relationship Development, a program that assists in detecting member’s unidentified financial needs.
• Supports Credit Administration with timely review of residential property appraisals as necessary and back-up post-closing review of consumer real estate loans.
• May originate overflow consumer loan applications or may obtain lending authority on a graduated basis.

Qualifications:

• High school diploma, GED or equivalent
• Knowledge of Federal lending regulations and Credit Union policies preferred
• Strong attention to detail, organizational, analytical and time management skills
• Strong written and oral communication skills
• Exceptional customer service and conflict resolution skills

E.O.E

This position provides direct services and support to our members within a fast-paced call center environment. This role answers questions and provides superior customer service to our members regarding NEFCU products and services. 

Specific duties include: 

• Manage a high volume of calls exercising superior customer service and upholding established response standard.
• Respond accurately and timely to member-initiated questions and problems.
• Uncover members unmet needs and goals through dialogue-based engagements and providing appropriate solutions.
• Solve problems and investigate a wide variety of issues and requests that may include gathering additional information and working with other support staff.
• Continuously expand knowledge of NEFCU products and services.
• Report trending issues to management based on member comments.

Qualifications:

• High School diploma or equivalent required
• Previous customer service experience; preferable in a fast-paced call center environment
• Ability to manage multiple priorities timely and accurately
• Strong attention to detail
• Superior customer service and communication skills
• Proficiency with computers

E.O.E.

The Mortgage Loan Assistant provides direct mortgage services and supports the Mortgage Loan Originators by providing administrative service throughout the mortgage loan process. This position will be responsible for taking and answering all incoming calls for the team and providing support to our membership within NEFCU retail service hours. The hours of work for this position are subject to service delivery requirements within this timeframe and may also include overtime.

Specific duties include:

• Manages the mortgage loan application pipeline in conjunction with mortgage loan officers to achieve maximum efficiency and member/Realtor satisfaction.
• Manages daily phone and e-mail volume in a timely manner providing borrowers with accurate information, scheduling quality appointments, and ensuring borrowers are prepared for their appointments.
• Track’s receipt of loan conditions to give Realtor status updates for appraisal contingency, financing contingency and closing date.
• Provides exceptional customer service and effective communication to Realtors throughout purchase process.
• Supports the Mortgage Loan Officers system updates, sets tolerances for Loan Estimates and re-disclosing the LE as required.
• Participates in active dialogue and listening to understand member’s overall financial goals or objectives to present specific products and service solutions to meet their individual needs. 

Qualifications: 

• High school diploma or equivalent required
• Direct experience within mortgage arena preferred
• Minimum of one year of similar or related experience, including preparatory experience
• Excellent interpersonal and listening skills along with strong verbal and written communications
• Ability to prioritize various demands in a fast-paced environment

E.O.E.

The Mortgage Loan Processor is responsible for obtaining the necessary information to process and complete mortgage loan files. The role verifies all documentation for accuracy and completeness while ensuring that the documents are prepared and finalized in compliance with policies and procedures.

Specific duties include: 

• Process and prepare closing packages for mortgage loans.
• Schedule closings and provide the closing attorney with a finalized closing packet within a timely manner.
• Disbursement of mortgage loans utilizing current mortgage loan software.
• Prepare loan filings for underwriting.
• Send disclosures and track third party services.
• Request and track receipt of loan conditions.
• Track pipeline to efficiently manage rate lock expiration date, appraisal turn time, finance contingency dates and projected closing dates.
• Communicate effectively with the member and mortgage personnel throughout the mortgage process within a timely and accurate fashion.
• Provide back up to the Mortgage Loan Phone Group by answering incoming mortgage calls, responding to inquiries, and scheduling appointments for lenders.
• Communicate effectively with the member throughout the mortgage loan process.

 Qualifications:

• High School degree or equivalent.
• Previous mortgage lending/processing experience and knowledge of mortgage lending regulations preferred.
• Proficiency in Microsoft Excel and Word; working knowledge with loan origination and serving software desired.
• Strong attention to detail, data entry accuracy and excellent interpersonal, verbal, and written skills.
• Solid grammar, spelling, and the ability to communicate complicated scenarios via email.
• Excellent organizational, listening and decision-making skills; strong customer service expertise.

 E.O.E