Careers at NEFCU

Position: Mortgage Loan Processor 

Hours:  Monday-Friday 8:30 am – 5:00 pm

Location: 88 Technology Park Way, S. Burlington, VT 

Position description:

The Mortgage Loan Processor is responsible for obtaining the necessary information to process and complete mortgage loan files. The role verifies all documentation for accuracy and completeness while ensuring that the documents are prepared and finalized in compliance with policies and procedures.

 Specific duties include:  

• Processes and prepares closing packages for mortgage loans.

• Schedules closings and provides the closing attorney with a finalized closing packet within a timely manner.

• Responsible for the disbursement of mortgage loans utilizing current mortgage loan software.  

• Prepares loan filings for underwriting.

• Sends disclosures and tracks third party services.

• Requests and tracks receipt of loan conditions.

• Tracks pipeline to efficiently manage rate lock expiration date, appraisal turn time, finance contingency dates and projected closing dates.

• Communicates effectively with the member and mortgage personnel throughout the mortgage process within a timely and accurate fashion.

• Provides back up the Mortgage Loan Phone Group by answering incoming mortgage calls, responding to inquiries and scheduling appointments for lenders.

• Communicates effectively with the member throughout the mortgage loan process.

Qualifications: 

• High School degree or equivalent.

• Previous mortgage lending/processing experience and knowledge of mortgage lending regulations preferred.

• Proficiency in Microsoft Excel and Word; working knowledge with loan origination and serving software desired.

• Strong attention to detail, data-entry accuracy and excellent interpersonal, verbal and written skills.

• Excellent organizational, listening and decision-making skills; strong customer service expertise.

E.O.E

Position: Inside Mortgage Loan Originator

Location: 141 Harvest lane in Williston, VT

Hours: Monday - Friday 8:30am-5:00pm plus days/hours outside schedule

Position Description:

A Mortgage Loan Originator is responsible for originating quality refinance mortgage loans which provide value to the organization while delivering high quality service to our member.

Specific duties include:

• Originate large volume mortgage loans primarily refinances, and unassigned online applications     in addition to overflow from production, as needed.
• Predominant form of communication with members will be phone and email with a goal of expediting the application process while continuing focus on member service.  Realtor and other forms of third-party outreach will not be a focus of the position.
• Ensure that members are being provided quality mortgage loans which meet their financial needs.
• Participates in active dialogue and listening to uncover member's unexpressed financial goals and objectives while actively engaging members in using our products and services.
• Monitors market conditions to keep the department competitive in service, rates, products and efficiencies
• Provides exceptional customer service and effective communication with members and professional referral sources via phone and email.
• Provide assistance and support to Mortgage Underwriters, Processors and Assistants as needed.
• Stays up to date with new products and programs within the mortgage industry.

Qualifications:

• High school diploma or equivalent and equivalent work experience within mortgage arena.
• Knowledge of Secondary Market Guidelines, Federal Lending Regulations and Credit Union                    Policies, VHFA, FHA, VA, RD and Mortgage Insurance.
• Excellent interpersonal and listening skills along with strong verbal, phone and written communications.
• Ability to prioritize various demands in a fast-paced environment.
• Strong attention to detail, effective organizational ability and sound decision-making skills.
• Proficiency with computers.
• Ability to work substantial overtime and weekends as volume requires

E.O.E

Position:  Consumer Loan Processor

Schedule: Monday – Thursday 9:00am - 5:30pm and Fridays 9:30am - 6:00pm, plus rotational Saturdays 9:00 am - 1:00 pm, 40-hour work week

Location: 88 Technology Park Way, South Burlington

Position Description:

The Consumer Loan Processor supports the consumer loan originator function and will be responsible for consumer loan applications to ensure timely processing and closing of loans.  This support includes processing, preparing, closing, funding of consumer loans for the branch and performing post-closing quality control review of closed consumer loan files.

Specific Duties Include:

• Responsible for timely and accurate processing, closing and disbursing of consumer loans utilizing current consumer loan software, Credit Union loan policies and procedures.  
• Ensures all consumer loan files are originated, processed and closed in conformance with established business process by utilizing a formal post-closing review process.
• Acts as a resource to branch staff on all processing and closing procedures.
• Trains branch staff on pertinent aspects of the closing and funding procedures.
• Participates in NEFCU’s - Member Relationship Development, a program that assists in detecting member’s unidentified financial needs.
• Supports Credit Administration with timely review of residential property appraisals as necessary and back-up post-closing review of consumer real estate loans.
• May originate overflow consumer loan applications or may obtain lending authority on a graduated basis.

Qualifications:

• Knowledge of Federal lending regulations and Credit Union policies preferred.
• Strong attention to detail, organizational, analytical and time management skills.
• Strong written and oral communication skills.
• Exceptional customer service and conflict resolution skills.

E.O.E

Position: Mortgage Loan Servicing Specialist

Hours:  Monday-Friday, 8:30 am – 5:00 pm, with the possibility of overtime as circumstances demand.

Location: 88 Technology Park Way, S. Burlington, VT

Position description:

Provides Loan Servicing for Mortgage loan products post loan origination/closing. Provides the highest level of quality member service.  Receives emails, facsimiles and phone calls and assist members with a wide variety of concerns

 Specific duties include: 

• Service the loan portfolio, including loan system setup/review for integrity of key loan fields prior to the first payment.
• Process loan transactions, loan payoff requests, loan disbursements, billing, loan research and maintenance via all NEFCU channels.
• Responsibility for all CRM Service Requests, workflows and emails. Create and update procedures.
• Establish, track and monitor loans for proper disbursement of escrowed and delinquent property taxes, hazard and flood insurances.
• Perform all phases of insurance plan servicing, system software regression, software defect testing, and other specific software testing as needed.
• Review various loan system reports and perform system maintenance as necessary.

Qualifications:

• High School degree or equivalent.
• A minimum of one year of similar ore related experience, including preparatory experience.
• Demonstrated excellence in customer service.
• Ability to build productive relationships through both individual performance and collaborative teamwork for all stakeholders.

E.O.E

Position:  Consumer Loan Officer

Schedule: Normal schedule would fall between: 7am-6pm in support of our retail service hours.  Schedule may vary and include additional hours outside of the normal service hours to include overtime.

Location: 88 Technology Park Way, South Burlington

Position Description:

The Consumer Loan Officer underwrites consumer loan applications received by the company.  This position screens consumer application packages to determine acceptability of the credit request based on the organizations predetermined lending guidelines.  

Specific Duties Include:

• Ensure that each approved application meets the company’s lending standards.  The loan officer will approve loans within the limits of a pre-approved lending authority.  
• Underwrite, in accordance to policy and regulation, direct consumer loans, indirect consumer loans and small business loans.  
• Maintain knowledge of the direct and indirect lending market by obtaining and reviewing competitor program information as needed.
• Review completed loan packages as they are received from dealers to determine that the package complies with the company’s original approval prior to funding. 

Qualifications:

• High School degree or equivalent required
• Three years or more of similar or related experience, including preparatory experience.
• Demonstrated customer service skills including courtesy and tack in all internal and external communications.

E.O.E

Position:  Mortgage Underwriting Supervisor

Location: 88 Technology Park Way, South Burlington, Vt

Hours: normal working hours are 8:30 – 5:00pm, Monday – Friday.

Position Description:

Supervise Mortgage Underwriting and Construction loan staff.   Ensure Underwriting volume is handled in a timely and efficient manner with compliance to all Mortgage Insurance and investor guidelines including FNMA, FHLMC, FHLB, FHA, VA, VHFA and CHT.  Acts as mortgage lead on compliance, department audits, regulatory issues and investor changes.  

Specific Duties include:

• Oversee and manage loan volume for first mortgages in a timely manner that meets investor and compliance guidelines
• Ensure mortgage staff are current and trained with any regulatory, investor and Mortgage Insurance changes. 
• Develop and maintain Mortgage Insurance relationships, understand MI guidelines and negotiate product enhancements
• Supervises Construction Loan Coordinator, whose duties include:  overseeing construction phase of home, managing inspections, providing loan disbursements, builder and borrower communication and ensure completion of home       
• Develop underwriting resources and tools for mortgage staff
• Supervise, train and mentor Mortgage Underwriters and contribute to a positive working relationship between Underwriting staff and Processing teams.
• Continually review underwriting process for better efficiency in meeting timely loan decisioning
• Mortgage lead for responding to audit findings and loan buyback requests  
• Assist in the development, training and rollout of new mortgage products
• Make recommended changes to Real Estate Loan Policy based on new guidelines and regulations  
• Resource for QC Admin. for any Appraisal Policy changes

Qualifications:

• A Bachelor’s degree from an accredited college/university is required.
• Five years of similar or related mortgage and supervisory experience is highly desirable
• A significant level of trust, credibility and diplomacy is required.
• Demonstrated ability to safeguard internal and external communications of a sensitive and/or highly confidential nature required.

EOE

Position: Collector

Schedule: Monday – Friday, 8:30am – 5:00pm

Location: 88 Technology Park Way, South Burlington

Position Description:

Communicating effectively with members with early delinquency problems with purpose of influencing priority to pay delinquent NEFCU financial obligations. Uses a variety of contact methods.   Complying with credit union policies and procedures, Fair Debt Collection’s Act, and bankruptcy and foreclosure laws.  When payments are not immediately available, gains understanding of member financial situation and confirms through investigating of credit, income, and other resources.

Specific Duties Include:

•  Consistent and timely contact with all members in assigned work queue
• Reminding the member of their obligation to pay the account current
• When immediate payment is not available, documenting the reason for the delinquency along with the members stated resolution
• Documenting all conversations and actions accurately
• Understanding collection policies and procedures
• Understanding basic bankruptcy requirements
• Understanding credit reporting
• Referring members to Financial Counselor as needed
• Effective communications including sharing information with supervisor and developing solutions within team environment

Qualifications:

• High School Diploma or GED required
• Strong written and oral communication skills.
• Exceptional customer service and conflict resolution skills.

E.O.E

Position Title: Teller I (part time) 

Location: 295 Tuckers Way, St. Albans, VT

Hours: Monday, Wednesday, and Friday: 8hrs per day scheduled between 7:45am – 6:15pm and Saturday from 8:45am – 12:45pm.

Position description: 

This position will efficiently and accurately conduct teller transaction while providing our members with exceptional customer service.

Specific duties include: 

• Performs professional, friendly, efficient, and accurate teller transactions
• Follows policies and procedures established for the teller position
• Listens for and demonstrates empathy for member needs and refers to appropriate staff when financial needs are identified
• Supports member inquiries through a working knowledge of financial transactions, products and services

Qualifications:

• High School diploma or GED required
• Accurate cash handling skills
• Proficiency with personal computers
• Strong attention to detail, upholds teamwork, problem solving proficiency and exceptional verbal and written skills

E.O.E

Position description: The Business Services Officer, at the direction of the Business Lending Manager, is responsible to ensure that the optimal level of business services are available for NEFCU business members and for originating, expanding and maintaining both individual and overall business deposit and transactional (non-lending) relationships for the Credit Union.

Specific duties include:

• Assists in the development and implementation of new business services including Online Business Services, Remote Deposit Capture(RDC), ACH Origination, Wire Services, Relationship Pricing and Business Saving and Investments (in-house and referrals).
• Create and execute sales plan to present new products to NEFCU business members.
• Develops and expands business service relationships for members.
• Provides business product sales and service support directly to business members and indirectly through member service and lending staff.
• Educate NEFCU employees and NEFCU business members on the features and benefits of business deposit and business service products.
• Assists in sourcing and in managing specific business service vendor relationships to ensure seamless delivery and maintenance of services to NEFCU members.
• Makes recommendations on changes to existing or addition of new business deposit products and services or third- party vendors for the Credit Union.
• Follow and achieve department sales goals on a monthly, quarterly and annual basis.
• Act as of primary support staff for NEFCU business members and NEFCU employees related to business services.
• Must comply with all company policies and procedures, and applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets.

 Qualifications:

• Bachelor’s degree.
• Three years to five years of similar or related experience, including preparatory experience.
• Extensive knowledge and experience working with business cash management services such as ACH, RDC, wire transfer and business online banking.
• Strong communication skills, with presentation skills preferred.
• Sales experience with proven success in results driven sales environment.
• Interpersonal skills to includes the ability to motivate or influence internal or external senior level professionals is a critical part of the job, requiring a significant level of influence and trusts. Obtaining cooperation and agreement on important outcomes via frequently complex, senior level dialogues, as well as a professional level of written communication skills are essential to the position.  Work frequently involves contacts requiring considerable discussion of problems, material presentations and resolving issues impacting multiple departments or divisions. The ability to motivate or influence others is a material part of the job, requiring a significant level of professional diplomacy, trust and relationship. Obtaining cooperation and agreement is an important part of the job and expert level of interpersonal and written communication skills are critical to the success of this position.

 E.O.E

Responsible for the planning, implementation and support of key enterprise platforms within the organization. Manages a team of direct reports whom implement and support critical business applications, including required data integrations and security requirements. Works with third party vendors and partners to design, deploy and support applications necessary to meet the organizational initiatives. Spearheads the organization’s centralized Business Intelligence and Data Analytics efforts to deliver relevant reporting and analysis to meet the evolving needs of a financial organization. Provides oversight and guidance to help ensure proper data governance.

Specific duties include:

• Management and support of enterprise applications, systems and platforms by assessing user needs, utilize current and emerging technologies, develop strong stakeholder relationships, and evaluate, implement, support and lead continuous system improvement to meet the needs of the credit union.
• Develop and manage a centralized business intelligence and data analytics program that utilizes current and emerging technologies to meet the needs of the credit union for robust business reporting.
• Responsible for coordinating, managing and routine oversight of applications integrations and automation to maximize efficiencies and minimize errors and downtime.
• Support a learning culture for team members through clear communication, coaching, professional development opportunities, and on-going support to create a high performing team.
• Expectation for sharing of technical and professional expertise within the information system department and across the organization as appropriate.
• Willingness, and ability, to comply with all company policies and procedures, applicable laws and regulations; including, but not limited to, the Bank Secrecy Act, the Patriot Act, and the office of Foreign Assets Control.

Qualifications:

• Bachelor's degree required
• Five years or more of similar or related experience, including preparatory experience.
• The ability to motivate or influence internal or external senior level professionals is a critical part of the job, requiring a significant level of influence and trust. Obtaining cooperation and agreement on important outcomes via frequently complex, senior level dialogues, as well as a professional level of written communication skills are essential to the position.

E.O.E