Careers at NEFCU

Position Description:

Assumes responsibility for the effective and efficient maintenance of network and server infrastructure. Performs preventative maintenance on network & server infrastructure. Analyzes problems and provides technical assistance to solve them. Ongoing patching for a variety of systems including third party applications are a critical component of this position.

Specific Duties Include:

• Troubleshoots problems with hardware and software infrastructure acting as Tier 2 support. Ensure that proper backup and disaster recovery policies and procedures are in place, functioning properly, and periodically tested and reviewed for designated systems.
• Complete installation, maintenance and patching of hardware and software, working with third party vendors as needed.
• Maintain and support information security requirements of the credit union. This includes review of server and firewall logs, scrutinizing network traffic for credit union violations, and evaluating inconsistent adherence to security policies.
• Assist in analyzing and resolving security breaches and vulnerability issues in a timely and accurate fashion.
• Ensure and promote the development of team members through coaching, training, and leadership.

 Qualifications:

• A two-year college degree or completion of a specialized course of study at a business or trade school equivalent to approximately 64 credit hours.
• 3-5 years similar or related experience, including preparatory experience.
• A significant level of trust, credibility and diplomacy is required.
• In-depth dialogue, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature.
• Communications may involve motivating, influencing, educating and/or advising others on matters of significance.

E.O.E

Position Description:

The Consumer Loan Officer underwrites consumer loan applications received by the company.  This position screens consumer application packages to determine acceptability of the credit request based on the organizations predetermined lending guidelines.  

Specific Duties Include:

• Ensure that each approved application meets the company’s lending standards.  The loan officer will approve loans within the limits of a pre-approved lending authority.  
• Underwrite, in accordance to policy and regulation, direct consumer loans, indirect consumer loans and small business loans.  
• Maintain knowledge of the direct and indirect lending market by obtaining and reviewing competitor program information as needed.
• Review completed loan packages as they are received from dealers to determine that the package complies with the company’s original approval prior to funding. 

Qualifications:

• High School degree or equivalent required
• Three years or more of similar or related experience, including preparatory experience.
• Demonstrated customer service skills including courtesy and tact in all internal and external communications.

E.O.E

Position Description:

The Consumer Loan Processor supports the consumer loan originator function and will be responsible for consumer loan applications to ensure timely processing and closing of loans.  This support includes processing, preparing, closing, funding of consumer loans for the branch and performing post-closing quality control review of closed consumer loan files.

Specific Duties Include:

• Responsible for timely and accurate processing, closing and disbursing of consumer loans utilizing current consumer loan software, Credit Union loan policies and procedures.  
• Ensures all consumer loan files are originated, processed and closed in conformance with established business process by utilizing a formal post-closing review process.
• Acts as a resource to branch staff on all processing and closing procedures.
• Trains branch staff on pertinent aspects of the closing and funding procedures.
• Participates in NEFCU’s - Member Relationship Development, a program that assists in detecting member’s unidentified financial needs.
• Supports Credit Administration with timely review of residential property appraisals as necessary and back-up post-closing review of consumer real estate loans.
• May originate overflow consumer loan applications or may obtain lending authority on a graduated basis.

Qualifications:

• Knowledge of Federal lending regulations and Credit Union policies preferred.
• Strong attention to detail, organizational, analytical and time management skills.
• Strong written and oral communication skills.
• Exceptional customer service and conflict resolution skills.

E.O.E

Position description: 

The Member Service Representative’s (MSR’s) role is to build member relationships by initiating questions to understand the member’s financial needs and assist in providing solutions to their requests in a friendly and accurate manner. 

Specific duties include:

• Engage members through active dialogue and listening, to uncover unexpressed financial goals and objectives.
• Actively promotes, demonstrates, and educates members on services that member is not using when fit and need have been identified.
• Assist the member by opening and closing accounts, issuing debit cards, providing rate quotes, and account maintenance and services within established guidelines.
• Act as a resource and explain the loan application process.
• Support members using the Interactive Teller Machine (ITM).
• Understanding basic features of all products and services that the credit union offers and frame how these may benefit members.

 Qualifications:

• High School degree or GED required
• Previous customer service experience
• Exceptional interpersonal skills and excellent verbal and written communication
• Strong attention to detail, ability to multi-task and problem solve
• Proficiency with personal computers

 E.O.E.

Position description:

This position provides direct services and support to our members within a fast-paced call center environment.  This role answers questions and provides superior customer service to our members regarding NEFCU products and services. 

 Specific duties include: 

• Manage high volume of calls exercising superior customer service and upholding established response standard
• Respond accurately and timely to member initiated questions and problems
• Uncover member unmet needs and goals through dialogue based engagements and providing appropriate solutions
• Solve problems and investigate a wide variety of issues and requests that may include gathering additional information and working with other support staff
• Knowledge of NEFCU products and services
• Report trending issues to management based on member comments

 Qualifications:

• High School diploma or equivalent required
• Previous customer service experience; preferable in a fast-paced call center environment
• Ability to manage multiple priorities timely with accuracy
• Strong attention to detail
• Superior customer service skills and communication skills
• Proficiency with computers

EOE

Position Description:

The Outside Mortgage Loan Originator will be responsible for originating quality mortgage loans which provide value to the organization while delivering high quality service to our member. The channels in which the loans will originate from will be through self-sourced referrals and previously established relationships.  

Specific duties include:

• Ability to self-source mortgage production from existing and new community relationships, while maintaining NEFCU’s brand of quality service.
• Predominant form of communication with members will be phone and email with a goal of expediting the application process while continuing focus on member service.
• Ensure that members are being provided quality mortgage loans which meet their financial needs.
• Participates in active dialogue and listening to uncover member's unexpressed financial goals and objectives while actively engaging members in using our products and services.
• Monitors market conditions to keep the department competitive in service, rates, products, and efficiencies.
• Provides exceptional customer service and effective communication with members and professional referral sources via phone and email.
• Assist and support Mortgage Underwriters, Processors and Assistants as needed.
• Stays up to date with new products and programs within the mortgage industry.
• An active member and participant in the local real estate and mortgage community through association volunteerism.

Qualifications:

• High school diploma or equivalent and equivalent work experience within mortgage arena.
• Knowledge of Secondary Market Guidelines, Federal Lending Regulations and Credit Union Policies, VHFA, FHA, VA, RD and Mortgage Insurance.
• Excellent interpersonal and listening skills along with strong verbal, phone and written communications.
• Ability to prioritize various demands in a fast-paced environment.
• Strong attention to detail, effective organizational ability and sound decision-making skills.
• Proficiency with computers.
• Ability to work flexible hours based on market needs and work autonomously.

E.O.E

Position: Mortgage Loan Processor 

Hours:  Monday-Friday 8:30 am – 5:00 pm

Location: 88 Technology Park Way, S. Burlington, VT 

Position description:

The Mortgage Loan Processor is responsible for obtaining the necessary information to process and complete mortgage loan files. The role verifies all documentation for accuracy and completeness while ensuring that the documents are prepared and finalized in compliance with policies and procedures.

Specific duties include:  

• Processes and prepares closing packages for mortgage loans.

• Schedules closings and provides the closing attorney with a finalized closing packet within a timely manner.

• Responsible for the disbursement of mortgage loans utilizing current mortgage loan software.  

• Prepares loan filings for underwriting.

• Sends disclosures and tracks third party services.

• Requests and tracks receipt of loan conditions.

• Tracks pipeline to efficiently manage rate lock expiration date, appraisal turn time, finance contingency dates and projected closing dates.

• Communicates effectively with the member and mortgage personnel throughout the mortgage process within a timely and accurate fashion.

• Provides back up the Mortgage Loan Phone Group by answering incoming mortgage calls, responding to inquiries and scheduling appointments for lenders.

• Communicates effectively with the member throughout the mortgage loan process.

  Qualifications: 

• High School degree or equivalent.

• Previous mortgage lending/processing experience and knowledge of mortgage lending regulations preferred.

• Proficiency in Microsoft Excel and Word; working knowledge with loan origination and serving software desired.

• Strong attention to detail, data-entry accuracy and excellent interpersonal, verbal and written skills.

• Excellent organizational, listening and decision-making skills; strong customer service expertise.

 E.O.E

Position: Mortgage Loan Assistant

Location: 141 Harvest Lane, Williston, VT

Hours: 40 hour work week: Monday – Friday 8:30am-5:00pm, hours may be adjusted as member needs require.

 ​​​​​​​

Position Description:

The Mortgage Loan Assistant provides direct mortgage services and supports the Mortgage Loan Originators by providing administrative service throughout the mortgage loan process. This position will be responsible for taking an answering all incoming calls for the team and providing support to our membership within NEFCU retail service hours of 8AM to 6PM. The hours of work for this position are subject to service delivery requirements within this timeframe and may also include overtime.

Specific duties include:

• Manages the mortgage loan application pipeline in conjunction with mortgage loan officers to achieve maximum efficiency and member/Realtor satisfaction.
• Manages daily phone and e-mail volume in a timely manner providing borrowers with accurate information, scheduling quality appointments, and ensuring borrowers are prepared for their appointments.
• Tracks receipt of loan conditions to give Realtor status updates for appraisal contingency, financing contingency and closing date.
• Provides exceptional customer service and effective communication to Realtors throughout purchase process.
• Supports the Mortgage Loan Officers system updates, sets tolerances for LE and re-disclosing the Loan Estimate as required.
• Participates in active dialogue and listening to understand member’s overall financial goals or objectives to present specific products and service solutions to meet their individual needs.

Qualifications: 

• High school diploma or equivalent required.
• Direct experience within mortgage arena preferred.
• Minimum of one year of similar or related experience, including preparatory experience
• Excellent interpersonal and listening skills along with strong verbal and written communications. 
• Ability to prioritize various demands in a fast-paced environment

E.O.E.

Position Description:

Reporting to the Chief Lending Officer, the VP of Consumer Lending develops, implements, and oversees the credit union's consumer lending programs, processes and teams, including direct and indirect lending.   The Vice President of Consumer Lending is responsible for the growth of the Credit Union's consumer loan portfolio by creating a frictionless member experience and through delivery of operational excellence in all facets of the loan origination cycle.

Duties include:

• Responsible for driving organizational consumer loan growth and member loyalty within established goals and objectives. Develops, proposes, gains acceptance for and implements consumer lending program policy and strategy; leads activity related to new product development with respect to consumer lending programs.  
• Provides leadership and strategic direction to all areas of responsibility including origination, processing, underwriting, and closing/funding.  Works collaboratively with managers, supervisors, and staff involved in the origination, fulfillment and servicing of consumer loans, to ensure accurate, responsive, and timely review, processing, underwriting, funding, and reporting of loans.  
• Works with staff to maximize service levels by reducing or eliminating unnecessary processes and documentation, while enhancing communications and timely follow through.  
• Ensures staff is educated, trained and actively participating in NEFCU Member Relationship Development Program.  Drives success of program by nurturing environment of coaching, mentoring and holding staff accountable to goals.
• Drives success of ancillary insurance products by working with managers & training resources to educate, measure, and reward staff for appropriate sales and use of these products.
• Has a strong bias for action, bold thinking, appropriate tolerance for risk, and the ability to manage the complexities brought about by rapid change.  

Qualifications:

• Bachelor's degree in Business, Finance, or related/relevant field
• 10+ years consumer lending experience with at least 5-8 years in a management capacity
• Significant management experience leading leaders as well as cross functional teams
• Positive community reputation and involvement
• Demonstrated breadth of knowledge and experience with lending and banking products and services
• Working knowledge of bank technology platforms, particularly how systems and applications integrate with business processes and operations

E.O.E

Position description:

Combines advanced mathematical, statistical, analytical, and data mining expertise, knowledge of the financial industry, and programming skills to research, collect, analyze, and interpret large data sets from internal and external sources to develop data-driven solutions to difficult business challenges. Integrates and prepares large, varied data sets, architects specialized data and computing environments and communicates results in a way that can be easily understood by business counterparts.

Specific duties include:

• Leads discovery process with stakeholders to identify business requirements and expected outcome of analyses. Collaborates with internal clients to leverage knowledge of the business, credit union operations, and best practices to provide strategic decision support, typically through data extraction and interpretation.
• Determines the most appropriate analytical approaches, computing techniques, and data sources to translate business requirements into information delivery. Provides critical feedback and recommendations for process improvements with emphasis on reusability, automation and reconciliation.
• Integrates various disparate data sources across multiple systems and database Determines the appropriate software tools based on the goals of the assignment.
• Designs, Implements and Supports Business Intelligence Reporting/Dashboards to support organizational requirements.
• Designs and creates processes, procedures and recommends policies to be followed in support of organizational initiatives.

Qualifications:

• BA/BS degree in mathematics, statistics, business, or finance and/or other related program.
• Five years of similar or related experience, including preparatory experience.
• Working knowledge of web-based development required (e.g. may include any of Javascript, PHP, ASP, ColdFusion, Visual Basic, etc.)
• Working knowledge of basic algebraic and financial equations and formulas
• Working knowledge of Microsoft Office macros (or Visual Basic)

EOE