Careers at NEFCU

Position description:

Provides efficient, accurate, and polite service to members and follows policies and procedures while conducting transactions such as deposits and withdrawals.  Establishes and maintains effective member relationships by anticipating member needs and providing service that is above the members expectations.  Demonstrates personal commitment to continuously develop technical skills needed to conduct member transactions. Demonstrates empathy for member’s needs and refers members to member service staff when a financial need is discovered.

Specific duties include:

• Deposit and Cash Coin Slips for Member; Redeem Visa Points for members in Springboard and Phoenix; Input Savings Bond transaction; Perform general payment application to Loan Account; Process/Pay off auto and personal loans; Process cash deposits with U.S. Currency only; Deposit Checks & Specialty Checks with guidance and assistance from other Tellers, as needed.
• Cash checks with guidance & assistance from experienced Tellers; Exchange foreign currency with guidance & assistance from experienced Tellers; Process Cash Advance withdrawal transaction for member; Process Line of Credit (LOC) Advance withdrawal transaction for member; Perform Cash/Currency Exchange; Run as a transaction (any amount); Conduct NON-Member Transactions; NEFCU Check (“on-us” check); Cash Advance for non-NEFCU Visa; Saving Bond redemption; Input of transaction
• Balance own drawer with minimal assistance; Balance checks with minimal assistance

Qualifications:

• Must be at least 18 years of age. High School Diploma, GED, or equivalent
• Travel to other branches in Chittenden and Franklin County may be required
• Previous cash handling and customer service experience.
• Strong attention to detail, trustworthiness, reliable, dependable, interpersonal savvy are all highly desired

E.O.E

Position description: Temporary Recruiter will be responsible for assisting in full-cycle recruitment for certain positions within the organization.

Specific duties include:

• Supports and provides administrative service to the hiring manager from the beginning stages of the recruitment process through employee onboarding.
• Provides administrative services to the hiring manager such as receiving approval for posting, create job postings, managing position through the talent management system, coordinates intake meeting to understand the needs of the role, administers pre-assessment, pre-screens candidates, interview question creation, interview scheduling, administers/reviews references, administers/reviews background processes and prepares/extends internal and external offers.
• Sources active and passive candidates thought the talent management system and internal application process. Reviews all candidate’s applications to determine which applicants will be considered and pre-interview with the Recruiter for consideration. Keeps candidates’ status updated in the various systems, while keeping them informed of their recruitment status throughout the entire process. 
• Completes an equity analysis to determine offers for each internal and external hire.

Qualifications:

• College Degree, Bachelor’s preferred
• 3+ years of full-cycle recruitment experience
• Proficiency in Microsoft Excel and Word
• Strong attention to detail, excellent interpersonal, verbal and written skills; strong customer service expertise.

E.O.E

Position Description:

Plans, modifies, and delivers training programs working closely with management to identify present and future training needs. Will be expected to receive certification in talent development within 18 months. 

Specific Duties Include:

• Delivers training in the following areas: new employee orientation, member relationship development, basic business objectives, and various product and customer service training as assigned.
• Designs, updates, and coordinates written training and online material as assigned.
• Measures and tracks training effectiveness, including written examinations and simulated activities. Tracks employee progress and provides feedback when needed.
• Provides administrative support for events and initiatives such as NEFCU training day, annual united way campaign, equity, diversity and inclusivity, and young professionals
• Maintains a visible presence in the credit union through site visits, informal observations, and on the job training. Versed and able to deliver curriculum as backup for lending and retail trainers.

Qualifications:

• A two-year college degree or completion of a specialized course of study at a business or trade school equivalent to approximately 64 credit hours.
• Minimum of three years of relevant experience and exposure to training and/or organization development.
• Financial industry experience in retail and/or lending desired.
• A significant level of trust, credibility and diplomacy is required for this position.

E.O.E

Position description: 

The Member Service Representative’s (MSR’s) role is to build member relationships by initiating questions to understand the member’s financial needs and assist in providing solutions to their requests in a friendly and accurate manner.

Specific duties include:

• Engage members through active dialogue and listening, to uncover unexpressed financial goals and objectives. 
• Actively promotes, demonstrates, and educates members on services that member is not using when fit and need have been identified.
• Open new memberships, accounts, loans, and services within established guidelines.
• Support a variety of branch functions including the Teller role.
• Understanding basic features of all products and services that the credit union offers and frame how these may benefit members.

 Qualifications:

• Exceptional interpersonal skills and excellent verbal and written communication
• Accurate cash handling skills
• Strong attention to detail, ability to multi-task and problem solve
• Proficiency with personal computers

E.O.E.

Position Description:

Assists designated lending areas with customer collateral and insurance product support. Responsible for accurate and timely loan reviews. Will be responsible to coordinate loan closings and funding for all mortgage loan products. Maintain security controls to protect facility against criminal and fraudulent activities on lending products. Will work closely with Loan Officers and Branch Managers to maintain all lending functions are compliant with Federal and State Laws and Regulation and in accordance with the company's internal policies and procedures.

Specific duties include:

• Manage daily phone, in-person and e-mail volume in a timely manner providing borrowers with accurate information, scheduling quality appointments, and ensuring borrowers are prepared for their appointments.
•  Manage daily phone, in-person and e-mail volume in a timely manner providing borrowers with accurate information, scheduling quality appointments, and ensuring borrowers are prepared for their appointments.
• Update and maintain lending information on Focal Point. Manage the downloading and distribution of on-line mortgage loan applications.
• Greet and assist members by providing general information about loan products, interest rates, and other information (as necessary) in a manner which preserves member privacy and confidentiality.
• General knowledge of product offerings including FHLMC, FNMA, NEFCU portfolio, VHFA, FHA, VA, RD.

Qualifications: 

• High school diploma or equivalent required.
• Direct experience within mortgage arena preferred.
• Minimum of one year of similar or related experience, including preparatory experience
• Excellent interpersonal and listening skills along with strong verbal and written communications. 
• Ability to prioritize various demands in a fast-paced environment

E.O.E.

Saturday/Seasonal Teller 

Chittenden County 

Who are we:  New England Federal Credit Union, Vermont’s largest Credit Union is a growing organization committed to excellence in service, convenience, and simplicity. NEFCU offers a stable, supportive, high-standards work environment, where employees are treated as key stakeholders.  

Hours:

• School year =  Saturdays 8:45-1:15

            *AND*

• Summer =  Full-time (40 hours per week) with Saturday included and one day off during the week 

Overview:  New England Federal Credit Union is looking for people who are enthusiastic, friendly, helpful, and reliable to provide exceptional customer service handling teller transactions at our branch locations. You will be part of a team and organization committed to excellence and building relationships with our members. This is a great opportunity for college students or anyone interested in working in a professional work environment while earning some extra money. During the school year, you will work at our Harvest Lane Branch or St. Albans Branch on Saturdays and during the summer you will work full-time at any of our six branch locations in Chittenden County or our St. Albans Branch.  

What we are looking for:  Qualified candidates must project a friendly and personable demeanor; have effective communication skills and attention to detail; be accurate and knowledgeable with computers.  Cash handling and customer service experience required.

Position description:

Provides efficient, accurate, and polite service to members and follows policies and procedures while conducting transactions such as deposits and withdrawals.  Establishes and maintains effective member relationships by anticipating member needs and providing service that is above the members expectations.  Demonstrates personal commitment to continuously develop technical skills needed to conduct member transactions. Demonstrates empathy for member’s needs and refers members to member service staff when a financial need is discovered.

Specific duties include:

• Deposit and Cash Coin Slips for Member; Redeem Visa Points for members in Springboard and Phoenix; Input Savings Bond transaction; Perform general payment application to Loan Account; Process/Pay off auto and personal loans; Process cash deposits with U.S. Currency only; Deposit Checks & Specialty Checks with guidance and assistance from other Tellers, as needed.
• Cash checks with guidance & assistance from experienced Tellers; Exchange foreign currency with guidance & assistance from experienced Tellers; Process Cash Advance withdrawal transaction for member; Process Line of Credit (LOC) Advance withdrawal transaction for member; Perform Cash/Currency Exchange; Run as a transaction (any amount); Conduct NON-Member Transactions; NEFCU Check (“on-us” check); Cash Advance for non-NEFCU Visa; Saving Bond redemption; Input of transaction
• Balance own drawer with minimal assistance; Balance checks with minimal assistance

Qualifications:

• Must be at least 18 years of age. High School Diploma, GED, or equivalent
• Travel to other branches in Chittenden and Franklin County may be required
• Previous cash handling and customer service experience.
• Strong attention to detail, trustworthiness, reliable, dependable, interpersonal savvy are all highly desired

E.O.E

Position description:

This position provides direct services and support to our members within a fast-paced call center environment.  This role answers questions and provides superior customer service to our members regarding NEFCU products and services. 

 Specific duties include: 

• Manage high volume of calls exercising superior customer service and upholding established response standard
• Respond accurately and timely to member initiated questions and problems
• Uncover member unmet needs and goals through dialogue based engagements and providing appropriate solutions
• Solve problems and investigate a wide variety of issues and requests that may include gathering additional information and working with other support staff.
• Knowledge of NEFCU products and services
• Report trending issues to management based on member comments

  Qualifications:

• Previous customer service experience; preferable in a fast-paced call center environment
• Ability to manage multiple priorities timely with accuracy
• Strong attention to detail
• Superior customer service skills and communication skills
• Proficiency with computers

EOE

Position: Mortgage Loan Processor 

Hours:  Monday-Friday 8:30 am – 5:00 pm

Location: 88 Technology Park Way, S. Burlington, VT 

Position description:

The Mortgage Loan Processor is responsible for obtaining the necessary information to process and complete mortgage loan files. The role verifies all documentation for accuracy and completeness while ensuring that the documents are prepared and finalized in compliance with policies and procedures.

 Specific duties include:  

• Processes and prepares closing packages for mortgage loans.

• Schedules closings and provides the closing attorney with a finalized closing packet within a timely manner.

• Responsible for the disbursement of mortgage loans utilizing current mortgage loan software.  

• Prepares loan filings for underwriting.

• Sends disclosures and tracks third party services.

• Requests and tracks receipt of loan conditions.

• Tracks pipeline to efficiently manage rate lock expiration date, appraisal turn time, finance contingency dates and projected closing dates.

• Communicates effectively with the member and mortgage personnel throughout the mortgage process within a timely and accurate fashion.

• Provides back up the Mortgage Loan Phone Group by answering incoming mortgage calls, responding to inquiries and scheduling appointments for lenders.

• Communicates effectively with the member throughout the mortgage loan process.

Qualifications: 

• High School degree or equivalent.

• Previous mortgage lending/processing experience and knowledge of mortgage lending regulations preferred.

• Proficiency in Microsoft Excel and Word; working knowledge with loan origination and serving software desired.

• Strong attention to detail, data-entry accuracy and excellent interpersonal, verbal and written skills.

• Excellent organizational, listening and decision-making skills; strong customer service expertise.

E.O.E

Position description: 

The Member Service Representative’s (MSR’s) role is to build member relationships by initiating questions to understand the member’s financial needs and assist in providing solutions to their requests in a friendly and accurate manner.

Specific duties include:

• Engage members through active dialogue and listening, to uncover unexpressed financial goals and objectives. 
• Actively promotes, demonstrates, and educates members on services that member is not using when fit and need have been identified.
• Open new memberships, accounts, loans, and services within established guidelines.
• Support a variety of branch functions including the Teller role.
• Understanding basic features of all products and services that the credit union offers and frame how these may benefit members.

 Qualifications:

• Exceptional interpersonal skills and excellent verbal and written communication
• Accurate cash handling skills
• Strong attention to detail, ability to multi-task and problem solve
• Proficiency with personal computers

E.O.E.

Position description:

Combines advanced mathematical, statistical, analytical, and data mining expertise, knowledge of the financial industry, and programming skills to research, collect, analyze, and interpret large data sets from internal and external sources to develop data-driven solutions to difficult business challenges. Integrates and prepares large, varied data sets, architects specialized data and computing environments and communicates results in a way that can be easily understood by business counterparts.

Specific duties include:

• Leads discovery process with stakeholders to identify business requirements and expected outcome of analyses. Collaborates with internal clients to leverage knowledge of the business, credit union operations, and best practices to provide strategic decision support, typically through data extraction and interpretation.
• Determines the most appropriate analytical approaches, computing techniques, and data sources to translate business requirements into information delivery. Provides critical feedback and recommendations for process improvements with emphasis on reusability, automation and reconciliation.
• Integrates various disparate data sources across multiple systems and database Determines the appropriate software tools based on the goals of the assignment.
• Designs, Implements and Supports Business Intelligence Reporting/Dashboards to support organizational requirements.
• Designs and creates processes, procedures and recommends policies to be followed in support of organizational initiatives.

Qualifications:

• BA/BS degree in mathematics, statistics, business, or finance and/or other related program.
• Five years of similar or related experience, including preparatory experience.
• Working knowledge of web-based development required (e.g. may include any of Javascript, PHP, ASP, ColdFusion, Visual Basic, etc.)
• Working knowledge of basic algebraic and financial equations and formulas
• Working knowledge of Microsoft Office macros (or Visual Basic)

EOE

Position Description:

The Consumer Loan Processor supports the consumer loan originator function and will be responsible for consumer loan applications to ensure timely processing and closing of loans.  This support includes processing, preparing, closing, funding of consumer loans for the branch and performing post-closing quality control review of closed consumer loan files.

Specific Duties Include:

• Responsible for timely and accurate processing, closing and disbursing of consumer loans utilizing current consumer loan software, Credit Union loan policies and procedures.  
• Ensures all consumer loan files are originated, processed and closed in conformance with established business process by utilizing a formal post-closing review process.
• Acts as a resource to branch staff on all processing and closing procedures.
• Trains branch staff on pertinent aspects of the closing and funding procedures.
• Participates in NEFCU’s - Member Relationship Development, a program that assists in detecting member’s unidentified financial needs.
• Supports Credit Administration with timely review of residential property appraisals as necessary and back-up post-closing review of consumer real estate loans.
• May originate overflow consumer loan applications or may obtain lending authority on a graduated basis.

Qualifications:

• Knowledge of Federal lending regulations and Credit Union policies preferred.
• Strong attention to detail, organizational, analytical and time management skills.
• Strong written and oral communication skills.
• Exceptional customer service and conflict resolution skills.

E.O.E

Position: Mortgage Loan Assistant

Location: 141 Harvest Lane, Williston, VT

Hours: 40 hour work week: Monday – Friday 8:30am-5:00pm, hours may be adjusted as member needs require.

 ​​​​​​​

Position Description:

The Mortgage Loan Assistant provides direct mortgage services and supports the Mortgage Loan Originators by providing administrative service throughout the mortgage loan process. This position will be responsible for taking an answering all incoming calls for the team and providing support to our membership within NEFCU retail service hours of 8AM to 6PM. The hours of work for this position are subject to service delivery requirements within this timeframe and may also include overtime.

Specific duties include:

• Manages the mortgage loan application pipeline in conjunction with mortgage loan officers to achieve maximum efficiency and member/Realtor satisfaction.
• Manages daily phone and e-mail volume in a timely manner providing borrowers with accurate information, scheduling quality appointments, and ensuring borrowers are prepared for their appointments.
• Tracks receipt of loan conditions to give Realtor status updates for appraisal contingency, financing contingency and closing date.
• Provides exceptional customer service and effective communication to Realtors throughout purchase process.
• Supports the Mortgage Loan Officers system updates, sets tolerances for LE and re-disclosing the Loan Estimate as required.
• Participates in active dialogue and listening to understand member’s overall financial goals or objectives to present specific products and service solutions to meet their individual needs.

Qualifications: 

• High school diploma or equivalent required.
• Direct experience within mortgage arena preferred.
• Minimum of one year of similar or related experience, including preparatory experience
• Excellent interpersonal and listening skills along with strong verbal and written communications. 
• Ability to prioritize various demands in a fast-paced environment

E.O.E.

Position: Inside Mortgage Loan Originator

Location: 141 Harvest lane in Williston, VT

Hours: Monday - Friday 8:30am-5:00pm plus days/hours outside schedule

Position Description:

A Mortgage Loan Originator is responsible for originating quality refinance mortgage loans which provide value to the organization while delivering high quality service to our member.

Specific duties include:

• Originate large volume mortgage loans primarily refinances, and unassigned online applications     in addition to overflow from production, as needed.
• Predominant form of communication with members will be phone and email with a goal of expediting the application process while continuing focus on member service.  Realtor and other forms of third-party outreach will not be a focus of the position.
• Ensure that members are being provided quality mortgage loans which meet their financial needs.
• Participates in active dialogue and listening to uncover member's unexpressed financial goals and objectives while actively engaging members in using our products and services.
• Monitors market conditions to keep the department competitive in service, rates, products and efficiencies
• Provides exceptional customer service and effective communication with members and professional referral sources via phone and email.
• Provide assistance and support to Mortgage Underwriters, Processors and Assistants as needed.
• Stays up to date with new products and programs within the mortgage industry.

Qualifications:

• High school diploma or equivalent and equivalent work experience within mortgage arena.
• Knowledge of Secondary Market Guidelines, Federal Lending Regulations and Credit Union                    Policies, VHFA, FHA, VA, RD and Mortgage Insurance.
• Excellent interpersonal and listening skills along with strong verbal, phone and written communications.
• Ability to prioritize various demands in a fast-paced environment.
• Strong attention to detail, effective organizational ability and sound decision-making skills.
• Proficiency with computers.
• Ability to work substantial overtime and weekends as volume requires

E.O.E

Position description: 

This position will efficiently and accurately conduct teller transaction while providing our members with exceptional customer service.

Specific duties include: 

• Performs professional, friendly, efficient, and accurate teller transactions
• Follows policies and procedures established for the teller position
• Listens for and demonstrates empathy for member needs and refers to appropriate staff when financial needs are identified
• Supports member inquiries through a working knowledge of financial transactions, products and services

Qualifications:

• High School degree, GED or equivalent required
• Accurate cash handling skills
• Proficiency with personal computers
• Strong attention to detail, upholds teamwork, problem solving proficiency and exceptional verbal and written skills

E.O.E